- Professional
- Escritório em Seattle
Fleet Supervisor - SODO Location
WHAT YOU’LL DO:
This role is responsible for oversight of the fleet department daily operations. Additionally, this role provides supervision and coaching to the fleet team.
WHO WE ARE:
At AAA Washington, we equip our members with trusted service and expertise to confidently travel through life. We provide our members with best-in-class roadside assistance, discounts and rewards, travel services and insurance. For nearly 120 years, we’ve served our members, not shareholders, so our growth supports innovation for the Club today and for the future. Seeking to reflect the communities we serve and create an inclusive culture, we encourage employees to bring their full self to work and support applicants from all backgrounds, abilities and walks of life to apply.
WHY YOU’LL LOVE WORKING AT AAA WASHINGTON:
You’ll play an important role in bringing AAA Washington’s spirit of service and peace of mind to our membership. Consistently ranked as one of the Best Places to Work by Puget Sound Business Journal, we aim for work-life balance across the organization. We support hybrid and remote work options for many positions based in our corporate office (Bellevue, Washington) along with some of the best benefits in the region!
ESSENTIAL DUTIES/RESPONSIBILITIES:
Collaborate with the dispatch department obtain feedback on the team’s service level and implement improvements to quality standards and customer relations if needed.
Oversee, facilitate, and foster effective communications between dispatchers and fleet drivers.
Provide guidance and assistance with escalated customer relations.
Responsible for investigating member complaints, damages and accidents and seeing the issue through to resolution.
Collaborate with Fleet Manager on daily operational issues as needed including scheduling.
Assist with emergency roadside service driving responsibilities.
Contributes to a positive team dynamic through respectful interactions, positive contributions, and active collaboration to achieve department and organizational goals.
Procurement of parts, tools, and vehicles as needed for the fleet and the company.
Oversee the mechanical repairs of AAA vehicles in Fleet shops as well as outsourced repairs.
Oversee the process of vehicle readiness reporting and repairs by technicians and mechanics.
Incorporates AAA’s vision, mission and values in day-to-day activities and behaviors; guides and motivates others to remain committed to AAA’s vision mission and values.
SUPERVISORY RESPONSIBILITIES:
Provide direct supervision to the fleet service team members including fleet technicians, leads and mechanics.
Responsible for developing people, improving processes, reducing costs, monitoring quality, delivering results against established objectives, and ensuring a high level of service to internal and external customers.
Manages assigned employees by recruiting, selecting, orienting, training, coaching, developing, counseling, and disciplining employees; planning monitoring, appraising, and reviewing employee job contributions; maintaining compensation, resolving problems, and implementing change.
MINIMUM QUALIFICATIONS:
High School Diploma or GED
3+ years’ experience in automotive, roadside assistance, or customer service field
2+ years’ experience in supervisory or leadership role
Must be able to pass and maintain DOT physical requirements test
PREFERRED QUALIFICATIONS:
Associate Degree (AA) or technical school certification
ASE Certification or Towing & Recovery Certification preferred
CERTIFICATES, LICENSES, REGISTRATIONS:
Valid driver’s license
KNOWLEDGE, SKILLS, ABILITIES:
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Competent in MS Office and navigating the internet.
Ability to operate passenger vehicles and trucks with automatic and manual transmissions.
Ability to operate electronic communication equipment.
Knowledgeable of Washington state road systems.
Knowledgeable of the fleet vehicle operating and safety guidelines.
Ability to adjust style and approach to suit situations that involve rapidly changing tasks, shifting priorities, and simultaneous demands.
Ability to communicate clearly and professionally both verbally and in writing, including effective use of listening skills.
Skilled in establishing rapport and gaining the trust of others.
Ability to lead others, guiding them toward individual and organizational goals, and able to coach for performance.
SALARY:
Hiring Range: $78,642 - $90,372
Full Pay Brand for the Role: $78,642 - $102,204
BENEFITS WE OFFER:
Health insurance (medical, vision, dental and prescription drug)
Up to 22 days of Paid Time Off (PTO) in the first year
Eleven paid holidays in addition to PTO
401(k) with Employer Match
Life, Short-Term Disability and Long-Term Disability insurance
Flexible Spending Accounts
4 Hours of Volunteer Time Off per year
On-Demand Pay / Earned Wage Access
Free Premier RV AAA Washington Membership
Travel, Insurance, and Membership Discounts and Perks
Paid, on-going training throughout your career
THRIVE wellness program
Tax-advantaged commuter benefit
Free parking
Financial Literacy Education
WORK ENVIRONMENT & PHYSICAL DEMANDS:
The physical environment requires the employee to work both inside and outside in heat/cold, wet/humid, and dry/arid conditions. Frequently required to use personal protective equipment to prevent exposure to hazardous materials. May work around moving objects or vehicles and will need to be aware of surroundings for personal safety.
OTHER:
Equipment used: computer, heavy machinery, garage/shop tools, vehicles
Travel: Rarely Travel
DISCLAIMER: Position/Job characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
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