Revenue Cycle Representative (Registration) - Patient Access Management (PAM) - Patient Financial Services na University of Iowa Health Care

%3Cp class=%22MsoNormal%22 style=%22margin-bottom: 0in; line-height: normal; tab-stops: 261.0pt right 531.0pt;%22%3E%3Cspan style=%22font-size: 12px;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3E%3Cb style=%22mso-bidi-font-weight: normal;%22%3EJob Summary%3Co:p%3E%3C/o:p%3E%3C/b%3E%3C/span%3E%3C/span%3E%3C/p%3E%0A%3Cp class=%22MsoNormal%22 style=%22margin-bottom: 0in; text-align: justify; line-height: normal; tab-stops: 261.0pt right 531.0pt;%22%3E%3Cspan style=%22font-size: 12px;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3EIowa Health Care department of Patient Financial Services is seeking a Revenue Cycle Representative (RCR) for an entry-level customer service position in the healthcare industry.%3Cspan style=%22mso-spacerun: yes;%22%3E%26nbsp; %3C/span%3EThe Patient Access Management (PAM) Division RCRs will provide exceptional customer service to our external customers: patients, insurance contacts, etc; as well as internal customers.%3Cspan style=%22mso-spacerun: yes;%22%3E%26nbsp; %3C/span%3EYou will support UI Health Care%26rsquo;s %26ldquo;Service Excellence%26rdquo; standards to all our customer groups, utilize tools and processes to make independent decisions and will maintain integrity and treat internal and external customers respectfully. %3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%0A%3Cp class=%22MsoNormal%22 style=%22margin-bottom: 0in; text-align: justify; line-height: normal; tab-stops: 261.0pt right 531.0pt;%22%3E%3Cspan style=%22font-size: 12px;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3E%3Co:p%3E%26nbsp;%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%0A%3Cp class=%22MsoNormal%22 style=%22margin-bottom: 0in; text-align: justify; line-height: normal; tab-stops: 261.0pt right 531.0pt;%22%3E%3Cspan style=%22font-size: 12px;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3EThe RCR will work in a high-volume phone and web-based application environment and be part of an incoming and outbound call environment.%3Cspan style=%22mso-spacerun: yes;%22%3E%26nbsp; %3C/span%3EYou must have a demonstrated ability to prioritize, multi-task %26amp; quickly change focus in fast-paced team environment.%3Cspan style=%22mso-spacerun: yes;%22%3E%26nbsp;%26nbsp;%26nbsp; %3C/span%3EThe PAM RCR must have the ability to exhibit compassion and empathy when working directly with patients and/or their families. %3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%0A%3Cp class=%22MsoNormal%22 style=%22margin-bottom: 0in; text-align: justify; line-height: normal; tab-stops: 261.0pt right 531.0pt;%22%3E%3Cspan style=%22font-size: 12px;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3E%3Cspan style=%22background: white;%22%3E%3Co:p%3E%26nbsp;%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/span%3E%3C/p%3E%0A%3Cp class=%22MsoNormal%22 style=%22margin-bottom: 0in; text-align: justify; line-height: normal;%22%3E%3Cspan style=%22font-size: 12px;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3E%3Cspan style=%22color: black; background: white;%22%3EThis position is primarily a combination of remote and onsite (hybrid) work locations.%26nbsp; Remote work must be performed at an offsite location within the State of Iowa.%26nbsp; Training will be held either on %3Cb%3EONSITE%3C/b%3E at the HSSB building or via zoom, with location and length of training determined by the supervisor.%26nbsp; Remote eligibility will be evaluated upon a satisfactory job training opportunity.%26nbsp; Per policy, work arrangements will be reviewed annually and must comply with the remote work program and related policies and employee travel policy when working at a remote location.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/span%3E%3C/p%3E%0A%3Cp class=%22MsoNormal%22 style=%22margin-bottom: 0in; text-align: justify; line-height: normal;%22%3E%3Cspan style=%22font-size: 12px;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3E%3Cspan style=%22color: black; background: white;%22%3E%3Co:p%3E%26nbsp;%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/span%3E%3C/p%3E%0A%3Cp class=%22MsoNormal%22 style=%22margin-bottom: 0in; text-align: justify; line-height: normal;%22%3E%3Cspan style=%22font-size: 12px;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3EIowa Health Care%26mdash;recognized as one of the best hospitals in the United States%26mdash;is Iowa%27s only comprehensive academic medical center and a regional referral center. Each day more than 12,000 employees, students, and volunteers work together to provide safe, quality health care and excellent service for our patients. Simply stated, our mission is: Changing Medicine. Changing Lives.%26reg;%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%0A%3Cp class=%22MsoNormal%22 style=%22margin-bottom: 0in; text-align: justify; line-height: normal;%22%3E%3Cspan style=%22font-size: 12px;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3E%3Co:p%3E%26nbsp;%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%0A%3Cp class=%22MsoNormal%22 style=%22margin-bottom: 0in; text-align: justify; line-height: normal;%22%3E%3Cspan style=%22font-size: 12px;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3E%3Cb%3EWE CARE Core Values:%3Co:p%3E%3C/o:p%3E%3C/b%3E%3C/span%3E%3C/span%3E%3C/p%3E%0A%3Cp class=%22MsoNormal%22 style=%22margin-bottom: 0in; text-align: justify; line-height: normal;%22%3E%3Cspan style=%22font-size: 12px;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3E%3Cb%3E%3Co:p%3E%26nbsp;%3C/o:p%3E%3C/b%3E%3C/span%3E%3C/span%3E%3C/p%3E%0A%3Cul%3E%0A%3Cli class=%22MsoNormal%22 style=%22text-align: justify; line-height: normal; font-family: Arial;%22%3E%3Cspan style=%22font-size: 12px;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3E%3Cb%3EWelcoming%3C/b%3E - We strive for an environment where everyone has a voice that is heard, that promotes the dignity of our patients, trainees, and employees, and allows all to thrive in their health, work, research, and education.%26nbsp;%26nbsp;%3C/span%3E%3C/span%3E%3C/li%3E%0A%3Cli class=%22MsoNormal%22 style=%22text-align: justify; line-height: normal; font-family: Arial;%22%3E%3Cspan style=%22font-size: 12px;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3E%3Cb style=%22text-indent: -0.25in;%22%3EExcellence%3C/b%3E%3Cspan style=%22text-indent: -0.25in;%22%3E - We aim to achieve and deliver our personal and collective best in the pursuit of quality and accessible healthcare, education, and research.%26nbsp;%26nbsp;%3C/span%3E%3C/span%3E%3C/span%3E%3C/li%3E%0A%3Cli class=%22MsoNormal%22 style=%22text-align: justify; line-height: normal; font-family: Arial;%22%3E%3Cspan style=%22font-size: 12px;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3E%3Cb style=%22text-indent: -0.25in;%22%3ECollaboration%3C/b%3E%3Cspan style=%22text-indent: -0.25in;%22%3E - We encourage collaboration with healthcare systems, providers, and communities across Iowa and the region, as well as within our UI community. We believe teamwork - guided by compassion - is the best way to work.%26nbsp;%26nbsp;%3C/span%3E%3C/span%3E%3C/span%3E%3C/li%3E%0A%3Cli class=%22MsoNormal%22 style=%22text-align: justify; line-height: normal; font-family: Arial;%22%3E%3Cspan style=%22font-size: 12px;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3E%3Cb style=%22text-indent: -0.25in;%22%3EAccountability%3C/b%3E%3Cspan style=%22text-indent: -0.25in;%22%3E - We behave ethically, act with fairness and integrity, take responsibility for our own actions, and respond when errors in behavior or judgment occur.%26nbsp;%26nbsp;%3C/span%3E%3C/span%3E%3C/span%3E%3C/li%3E%0A%3Cli class=%22MsoNormal%22 style=%22text-align: justify; line-height: normal; font-family: Arial;%22%3E%3Cspan style=%22font-size: 12px;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3E%3Cb style=%22text-indent: -0.25in;%22%3ERespect %3C/b%3E%3Cspan style=%22text-indent: -0.25in;%22%3E- We create an environment where every individual feels safe, valued, and respected, supporting the well-being and success of all members of our community.%26nbsp;%26nbsp;%3C/span%3E%3C/span%3E%3C/span%3E%3C/li%3E%0A%3Cli class=%22MsoNormal%22 style=%22text-align: justify; line-height: normal; font-family: Arial;%22%3E%3Cspan style=%22font-size: 12px;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3E%3Cb style=%22text-indent: -0.25in;%22%3EEmpowerment %3C/b%3E%3Cspan style=%22text-indent: -0.25in;%22%3E-%26nbsp;We commit to fair access to research, health care, and education for our community and opportunities for personal and professional growth for our staff and learners.%26nbsp;%3C/span%3E%3C/span%3E%3C/span%3E%3C/li%3E%0A%3C/ul%3E%0A%3Cp class=%22MsoNormal%22 style=%22margin-bottom: 0in; text-align: justify; line-height: normal;%22%3E%3Cspan style=%22font-size: 12px;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3E%3Cspan style=%22color: black; background: white;%22%3E%3Co:p%3E%26nbsp;%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/span%3E%3C/p%3E%0A%3Cp class=%22MsoNormal%22 style=%22margin-bottom: 0in; text-align: justify; line-height: normal; tab-stops: 261.0pt right 531.0pt;%22%3E%3Cspan style=%22font-size: 12px;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3E%3Cb style=%22mso-bidi-font-weight: normal;%22%3EPosition Responsibilities%3Co:p%3E%3C/o:p%3E%3C/b%3E%3C/span%3E%3C/span%3E%3C/p%3E%0A%3Cul%3E%0A%3Cli style=%22font-family: Arial;%22%3E%3Cspan style=%22font-size: 12px;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3EAnalyze and verify patient demographic and insurance eligibility for accurate claim submission and reimbursement.%3Cspan style=%22mso-spacerun: yes;%22%3E %3C/span%3E%3C/span%3E%3C/span%3E%3C/li%3E%0A%3Cli style=%22font-family: Arial;%22%3E%3Cspan style=%22font-size: 12px;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3EReview accounts to determine the need for pre-certification, pre-authorization, referral forms and other requirements and route to appropriate departments as needed.%3C/span%3E%3C/span%3E%3C/li%3E%0A%3Cli style=%22font-family: Arial;%22%3E%3Cspan style=%22font-size: 12px;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3EBe expected to maintain a high-level of accuracy to meet productivity and quality requirements.%3C/span%3E%3C/span%3E%3C/li%3E%0A%3Cli style=%22font-family: Arial;%22%3E%3Cspan style=%22font-size: 12px;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3EIdentify trends and/or work processes for potential process improvements.%3C/span%3E%3C/span%3E%3C/li%3E%0A%3Cli style=%22font-family: Arial;%22%3E%3Cspan style=%22font-size: 12px;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3EReview and analyze report data to provide status updates to leadership.%3Cspan style=%22text-align: justify; text-indent: -0.25in;%22%3E %3C/span%3E%3C/span%3E%3C/span%3E%3C/li%3E%0A%3Cli style=%22font-family: Arial;%22%3E%3Cspan style=%22font-size: 12px;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3ECommunicate with providers, payers, patients, internal departments, co-workers and Coordinator%26rsquo;s to resolve issues.%26nbsp;%3Cspan style=%22text-align: justify; text-indent: -0.25in;%22%3E%26nbsp; %26nbsp; %26nbsp; %26nbsp; %26nbsp; %26nbsp; %26nbsp; %26nbsp; %26nbsp;%3C/span%3E%3C/span%3E%3C/span%3E%3C/li%3E%0A%3Cli style=%22font-family: Arial;%22%3E%3Cspan style=%22font-size: 12px;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3EMaintain extensive working knowledge and expertise based around payer regulations/policies, financial classifications and financial assistance programs. %3C/span%3E%3C/span%3E%3C/li%3E%0A%3Cli style=%22font-family: Arial;%22%3E%3Cspan style=%22font-size: 12px;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3EBuild and maintain solid working relationships with clinical staff, referral sources, insurance companies, medical providers and public.%3C/span%3E%3C/span%3E%3C/li%3E%0A%3C/ul%3E%0A%3Cp class=%22MsoListParagraphCxSpLast%22 style=%22mso-add-space: auto; text-align: justify; line-height: normal; tab-stops: 261.0pt right 531.0pt; margin: 0in 0in 0in .25in;%22%3E%3Cspan style=%22font-size: 12px;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3E%3Co:p%3E%26nbsp;%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%0A%3Cp class=%22MsoNormal%22 style=%22margin-bottom: 0in; text-align: justify; line-height: normal; tab-stops: 261.0pt right 531.0pt;%22%3E%3Cspan style=%22font-size: 12px;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3E%3Cb%3EClassification Title:%3C/b%3E Revenue Cycle Representative (Registration)%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%0A%3Cp class=%22MsoNormal%22 style=%22margin-bottom: 0in; text-align: justify; line-height: normal; tab-stops: 261.0pt right 531.0pt;%22%3E%3Cspan style=%22font-size: 12px;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3E%3Co:p%3E%26nbsp;%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%0A%3Cp class=%22MsoNormal%22 style=%22margin-bottom: 0in; text-align: justify; line-height: normal; tab-stops: 261.0pt right 531.0pt;%22%3E%3Cspan style=%22font-size: 12px;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3E%3Cb%3EDepartment:%3C/b%3E%3Cspan style=%22mso-spacerun: yes;%22%3E%26nbsp; %3C/span%3EPatient Financial Services (PAM)%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%0A%3Cp class=%22MsoNormal%22 style=%22margin-bottom: 0in; text-align: justify; line-height: normal; tab-stops: 261.0pt right 531.0pt;%22%3E%3Cspan style=%22font-size: 12px;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3E%3Co:p%3E%26nbsp;%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%0A%3Cp class=%22MsoNoSpacing%22 style=%22text-align: justify;%22%3E%3Cspan style=%22font-size: 12px;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3E%3Cb%3ESalary Range: %3C/b%3E2B%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%0A%3Cp class=%22MsoNormal%22 style=%22margin-bottom: 0in; text-align: justify; line-height: normal; tab-stops: 261.0pt right 531.0pt;%22%3E%3Cspan style=%22font-size: 12px;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3E%3Co:p%3E%26nbsp;%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%0A%3Cp class=%22MsoNormal%22 style=%22margin-bottom: 0in; text-align: justify; line-height: normal; tab-stops: 261.0pt right 531.0pt;%22%3E%3Cspan style=%22font-size: 12px;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3E%3Cb style=%22mso-bidi-font-weight: normal;%22%3EPercent of Time:%3C/b%3E 100%%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%0A%3Cp class=%22MsoNormal%22 style=%22margin-bottom: 0in; text-align: justify; line-height: normal; tab-stops: 261.0pt right 531.0pt;%22%3E%3Cspan style=%22font-size: 12px;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3E%3Co:p%3E%26nbsp;%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%0A%3Cp class=%22MsoNormal%22 style=%22margin-bottom: 0in; text-align: justify; line-height: normal; tab-stops: 261.0pt right 531.0pt;%22%3E%3Cspan style=%22font-size: 12px;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3E%3Cb style=%22mso-bidi-font-weight: normal;%22%3ELocation:%3C/b%3E Hospital Support Services Building (HSSB) located in Coralville, IA%3Cb style=%22mso-bidi-font-weight: normal;%22%3E%3Co:p%3E%3C/o:p%3E%3C/b%3E%3C/span%3E%3C/span%3E%3C/p%3E%0A%3Cp class=%22MsoNormal%22 style=%22margin-bottom: 0in; text-align: justify; line-height: normal;%22%3E%3Cspan style=%22font-size: 12px;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3E%3Cspan style=%22color: black; background: white;%22%3EThis position is primarily a combination of remote and onsite (hybrid) work locations.%26nbsp; Remote work must be performed at an offsite location within the State of Iowa.%26nbsp; Training will be held either on %3Cb%3EONSITE%3C/b%3E at the HSSB building or via zoom, with location and length of training determined by the supervisor.%26nbsp; Remote eligibility will be evaluated upon a satisfactory job training opportunity.%26nbsp; Per policy, work arrangements will be reviewed annually and must comply with the remote work program and related policies and employee travel policy when working at a remote location.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/span%3E%3C/p%3E%0A%3Cp class=%22MsoNormal%22 style=%22margin-bottom: 0in; text-align: justify; line-height: normal;%22%3E%3Cspan style=%22font-size: 12px;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3E%3Cspan style=%22color: black; background: white;%22%3E%3Co:p%3E%26nbsp;%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/span%3E%3C/p%3E%0A%3Cp class=%22MsoNormal%22 style=%22margin-bottom: 0in; text-align: justify; line-height: normal;%22%3E%3Cspan style=%22font-size: 12px;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3E%3Cb%3EEquipment%3Co:p%3E%3C/o:p%3E%3C/b%3E%3C/span%3E%3C/span%3E%3C/p%3E%0A%3Cul%3E%0A%3Cli style=%22font-family: Arial;%22%3E%3Cspan style=%22font-size: 12px;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3EOnsite %26ndash; The department will provide a workstation which contains 3 (three) monitors, laptop/power cord, docking station/power cord, keyboard, mouse, headset, and desk supplies can be found in the supply closet.%3C/span%3E%3C/span%3E%3C/li%3E%0A%3Cli style=%22font-family: Arial;%22%3E%3Cspan style=%22font-size: 12px;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3EHybrid %26ndash; while working onsite, the department will provide a workstation which contains 3 (three) monitors, a laptop/power cord, docking station/power cord, keyboard, mouse, headset, and desk supplies. When working offsite, the employee will take their laptop/power cord to carry back and forth, a second docking station/power cord to keep offsite. Prior to working offsite, the employee, at their own expense, will need to supply 2 (two) monitors, a keyboard, a mouse, and provide a screen shot of the domicile internet speed (minimum 30mb download and 10mb upload) and a picture of the office setup.%3C/span%3E%3C/span%3E%3C/li%3E%0A%3Cli style=%22font-family: Arial;%22%3E%3Cspan style=%22font-size: 12px;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3ERemote - when working offsite, the department will provide the employee a laptop/power cord, docking station/power cord, headset. Prior to working offsite, the employee, at their own expense, will need to supply 2 (two) monitors, a keyboard, a mouse, and provide a screen shot of the domicile internet speed (minimum 30mb download and 10mb upload) and a picture of the office setup.%3C/span%3E%3C/span%3E%3C/li%3E%0A%3C/ul%3E
%3Cp class=%22MsoNormal%22 style=%22margin-bottom: 0in; text-align: justify; line-height: normal; tab-stops: 261.0pt right 531.0pt;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3E%3Cspan style=%22font-size: 12px;%22%3E%3Cb style=%22mso-bidi-font-weight: normal;%22%3EEducation Required%3Co:p%3E%3C/o:p%3E%3C/b%3E%3C/span%3E%3C/span%3E%3C/p%3E%0A%3Cul%3E%0A%3Cli class=%22MsoNormal%22 style=%22text-align: justify; line-height: normal;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3E%3Cspan style=%22font-size: 12px;%22%3E%3Cb style=%22mso-bidi-font-weight: normal;%22%3E%3Co:p%3E%26nbsp;%3C/o:p%3E%3C/b%3EBachelor%26rsquo;s degree or equivalent combination of education and relevant experience.%3Cspan style=%22mso-spacerun: yes;%22%3E%26nbsp;%3C/span%3E%3C/span%3E%3C/span%3E%3C/li%3E%0A%3C/ul%3E%0A%3Cp class=%22MsoNormal%22 style=%22margin-bottom: 0in; text-align: justify; line-height: normal; tab-stops: 261.0pt right 531.0pt;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3E%3Cspan style=%22font-size: 12px;%22%3E%3Cb style=%22mso-bidi-font-weight: normal;%22%3ERequired Qualifications%3Co:p%3E%3C/o:p%3E%3C/b%3E%3C/span%3E%3C/span%3E%3C/p%3E%0A%3Cul%3E%0A%3Cli class=%22MsoNormal%22 style=%22text-align: justify; line-height: normal;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3E%3Cspan style=%22font-size: 12px;%22%3E%3Cb style=%22mso-bidi-font-weight: normal;%22%3E%3Co:p%3E%26nbsp;%3C/o:p%3E%3C/b%3ERelated customer service experience (typically 6 months or more) in a professional, financial, health care or medical related environment.%3C/span%3E%3C/span%3E%3C/li%3E%0A%3Cli class=%22MsoNormal%22 style=%22text-align: justify; line-height: normal;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3E%3Cspan style=%22font-size: 12px;%22%3EStrong attention to detail and proven ability to gather and analyze data and keep accurate records.%3Cspan style=%22text-indent: -0.25in;%22%3E%26nbsp; %26nbsp;%3C/span%3E%3C/span%3E%3C/span%3E%3C/li%3E%0A%3Cli class=%22MsoNormal%22 style=%22text-align: justify; line-height: normal;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3E%3Cspan style=%22font-size: 12px;%22%3EProficiency with computer software applications, i.e. Microsoft Office Suite (Excel, Word, Outlook, PowerPoint) or comparable programs and an ability to quickly learn and apply new systems knowledge.%3Cspan style=%22text-indent: -0.25in;%22%3E %3C/span%3E%3C/span%3E%3C/span%3E%3C/li%3E%0A%3Cli class=%22MsoNormal%22 style=%22text-align: justify; line-height: normal;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3E%3Cspan style=%22font-size: 12px;%22%3EDemonstrated ability to handle complex and ambiguous situations with minimal supervision.%3C/span%3E%3C/span%3E%3C/li%3E%0A%3Cli class=%22MsoNormal%22 style=%22text-align: justify; line-height: normal;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3E%3Cspan style=%22font-size: 12px;%22%3ESelf-motivated with initiative to seek out additional responsibilities, tasks and projects.%3C/span%3E%3C/span%3E%3C/li%3E%0A%3C/ul%3E%0A%3Cp class=%22MsoNormal%22 style=%22margin-bottom: 0in; text-align: justify; line-height: normal;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3E%3Cspan style=%22font-size: 12px;%22%3E%3Cb style=%22mso-bidi-font-weight: normal;%22%3EDesired Qualifications%3C/b%3E%3C/span%3E%3C/span%3E%3C/p%3E%0A%3Cul%3E%0A%3Cli class=%22MsoNormal%22 style=%22text-align: justify; line-height: normal; font-family: Arial;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3E%3Cspan style=%22font-size: 12px;%22%3E%3Cb style=%22mso-bidi-font-weight: normal;%22%3E%3Co:p%3E%3C/o:p%3E%3C/b%3EExperience maintaining professionalism while handling difficult situations with callers or customers.%3C/span%3E%3C/span%3E%3C/li%3E%0A%3Cli class=%22MsoNormal%22 style=%22text-align: justify; line-height: normal; font-family: Arial;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3E%3Cspan style=%22font-size: 12px;%22%3EDemonstrated ability to maintain or improve established productivity and quality requirements.%3C/span%3E%3C/span%3E%3C/li%3E%0A%3Cli class=%22MsoNormal%22 style=%22text-align: justify; line-height: normal; font-family: Arial;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3E%3Cspan style=%22font-size: 12px;%22%3EFamiliarity with medical terminology.%3C/span%3E%3C/span%3E%3C/li%3E%0A%3Cli class=%22MsoNormal%22 style=%22text-align: justify; line-height: normal; font-family: Arial;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3E%3Cspan style=%22font-size: 12px;%22%3EKnowledge of Health Insurance Portability and Accountability Act (HIPAA) laws.%3C/span%3E%3C/span%3E%3C/li%3E%0A%3Cli class=%22MsoNormal%22 style=%22text-align: justify; line-height: normal; font-family: Arial;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3E%3Cspan style=%22font-size: 12px;%22%3EKnowledge of healthcare billing (healthcare revenue cycle); insurance, and/or federal and state assistance programs.%3C/span%3E%3C/span%3E%3C/li%3E%0A%3C/ul%3E%0A%3Cp class=%22MsoNormal%22 style=%22margin-bottom: 0in; text-align: justify; line-height: normal;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3E%3Cspan style=%22font-size: 12px;%22%3E%3Cb%3EApplication Process:%26nbsp;%3Co:p%3E%3C/o:p%3E%3C/b%3E%3C/span%3E%3C/span%3E%3C/p%3E%0A%3Cp class=%22MsoNormal%22 style=%22margin-bottom: 0in; text-align: justify; line-height: normal; background: white;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3E%3Cspan style=%22font-size: 12px;%22%3E%3Cspan style=%22color: black; background: white;%22%3ETo be considered for an interview, applicants must upload the following documents and mark them as a %26ldquo;Relevant File%26rdquo; for the submission:%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/span%3E%3C/p%3E%0A%3Cul%3E%0A%3Cli style=%22font-family: Arial;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3E%3Cspan style=%22font-size: 12px;%22%3E%3Cspan style=%22color: black; background: white;%22%3EResume%3C/span%3E%3C/span%3E%3C/span%3E%3C/li%3E%0A%3Cli class=%22MsoNormal%22 style=%22text-align: justify; line-height: normal; background: white;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3E%3Cspan style=%22font-size: 12px;%22%3E%3Cspan style=%22background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial; text-indent: -0.25in; color: black;%22%3E(optional) Cover Letter%3C/span%3E%3Cspan style=%22background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial; text-indent: -0.25in; color: black;%22%3E%3C/span%3E%3C/span%3E%3C/span%3E%3C/li%3E%0A%3C/ul%3E%0A%3Cp class=%22MsoNormal%22 style=%22margin-bottom: 0in; text-align: justify; line-height: normal; background: white;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3E%3Cspan style=%22font-size: 12px;%22%3E%3Cspan style=%22color: black;%22%3ESuccessful candidates will be required to self-disclose any conviction history and will be subject to a criminal background check and credential/education verification%3C/span%3E%3Cspan style=%22color: black; background: white;%22%3E. %3C/span%3E%3Cspan style=%22color: black; background: white;%22%3EUp to 5 professional references will be requested at a later step in the recruitment process.%3C/span%3E%3Cspan style=%22color: black;%22%3E%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/span%3E%3C/p%3E%0A%3Cp class=%22MsoNormal%22 style=%22margin-bottom: 0in; text-align: justify; line-height: normal; background: white; font-family: Arial;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3E%3Cspan style=%22font-size: 12px;%22%3E%3Cspan style=%22color: black; background: white;%22%3E%3C/span%3E%3C/span%3E%3C/span%3E%3C/p%3E%0A%3Cp class=%22MsoNormal%22 style=%22margin-bottom: 0in; text-align: justify; line-height: normal;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3E%3Cspan style=%22font-size: 12px;%22%3E%3Cspan style=%22color: black; background: white;%22%3ESuccessful candidates%26nbsp;will require a work arrangement form to be completed upon the start of your employment. Per policy, work arrangements will be reviewed annually, and must comply with the%26nbsp;%3C/span%3E%3Ca href=%22https://hr.uiowa.edu/employee-well-being/workplace-flexibility%22%3E%3Cspan style=%22color: rgb(4, 95, 171); background: white;%22%3Eremote work program and related policies%3C/span%3E%3C/a%3E%3Cspan style=%22color: black; background: white;%22%3E%26nbsp;and%26nbsp;%3C/span%3E%3Ca href=%22https://opsmanual.uiowa.edu/administrative-financial-and-facilities-policies/travel%22%3E%3Cspan style=%22color: rgb(4, 95, 171); background: white;%22%3Eemployee travel policy when working at a remote location%3C/span%3E%3C/a%3E%3Cspan style=%22color: black; background: white;%22%3E.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/span%3E%3C/p%3E%0A%3Cp class=%22MsoNormal%22 style=%22margin-bottom: 0in; text-align: justify; line-height: normal; font-family: Arial;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3E%3Cspan style=%22font-size: 12px;%22%3E%3Cspan style=%22color: black; background: white;%22%3E%3C/span%3E%3C/span%3E%3C/span%3E%3C/p%3E%0A%3Cp class=%22MsoNormal%22 style=%22margin-bottom: 0in; text-align: justify; line-height: normal; background: white;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3E%3Cspan style=%22font-size: 12px;%22%3E%3Cspan style=%22color: black; background: white;%22%3EFor additional questions, please contact Zach Schmidt at [email protected].%3C/span%3E%3C/span%3E%3C/span%3E%3C/p%3E%0A%3Cp class=%22MsoNormal%22 style=%22margin-bottom: 0in; text-align: justify; line-height: normal; background: white; font-family: Arial;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3E%3Cspan style=%22font-size: 12px;%22%3E%3Cspan style=%22color: black; background: white;%22%3E%3C/span%3E%3C/span%3E%3C/span%3E%3C/p%3E%0A%3Cp class=%22MsoNormal%22 style=%22text-align: justify;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3E%3Cspan style=%22font-size: 12px;%22%3E%3Cb%3E%3Cspan style=%22line-height: 115%; color: black;%22%3EApplicant Resource Center:%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/b%3E%3C/span%3E%3C/span%3E%3C/p%3E%0A%3Cp class=%22MsoNormal%22 style=%22text-align: justify;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3E%3Cspan style=%22font-size: 12px;%22%3E%3Cspan style=%22line-height: 115%; color: black;%22%3ENeed help submitting an application or accepting an offer? Support is available! Our Applicant Resource Center is now open in the Fountain Lobby at the Main Hospital.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/span%3E%3C/p%3E%0A%3Cp class=%22MsoNormal%22 style=%22text-align: justify;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3E%3Cspan style=%22font-size: 12px;%22%3E%3Cspan style=%22line-height: 115%; color: black;%22%3EHours:%3C/span%3E%3C/span%3E%3C/span%3E%3C/p%3E%0A%3Cul%3E%0A%3Cli class=%22MsoNormal%22 style=%22text-align: justify; font-family: Arial;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3E%3Cspan style=%22font-size: 12px;%22%3E%3Cspan style=%22line-height: 115%; color: black;%22%3E%3Co:p%3E%3C/o:p%3E%3C/span%3E%3Cspan style=%22line-height: 107%; color: black;%22%3EMonday 10:00 am %26ndash; 4:00 p.m. %3C/span%3E%3C/span%3E%3C/span%3E%3C/li%3E%0A%3Cli class=%22MsoNormal%22 style=%22text-align: justify; font-family: Arial;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3E%3Cspan style=%22font-size: 12px;%22%3ETuesday 10:00 am %26ndash; 4:00 p.m. %3C/span%3E%3C/span%3E%3C/li%3E%0A%3Cli class=%22MsoNormal%22 style=%22text-align: justify; font-family: Arial;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3E%3Cspan style=%22font-size: 12px;%22%3EWednesday 10:00 am %26ndash; 4:00 p.m.%3C/span%3E%3C/span%3E%3C/li%3E%0A%3Cli class=%22MsoNormal%22 style=%22text-align: justify; font-family: Arial;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3E%3Cspan style=%22font-size: 12px;%22%3EThursday 10:00 am %26ndash; 4:00 p.m.%3C/span%3E%3C/span%3E%3C/li%3E%0A%3Cli class=%22MsoNormal%22 style=%22text-align: justify; font-family: Arial;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3E%3Cspan style=%22font-size: 12px;%22%3EFriday 10:00 pm %26ndash; 4:00 p.m.%3C/span%3E%3C/span%3E%3C/li%3E%0A%3C/ul%3E%0A%3Cp class=%22MsoNormal%22 style=%22text-align: justify;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3E%3Cspan style=%22font-size: 12px;%22%3E%3Cspan style=%22line-height: 115%; color: black;%22%3EOr by appointment - Contact%26nbsp;%3C/span%3E%3Ca href=%22mailto:[email protected]%22%3E%3Cspan style=%22line-height: 115%;%22%[email protected]%3C/span%3E%3C/a%3E%3Cspan style=%22line-height: 115%; color: black;%22%3E%26nbsp;to schedule an appointment or just stop by.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/span%3E%3C/p%3E%0A%3Cp class=%22MsoNormal%22 style=%22text-align: justify;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3E%3Cspan style=%22font-size: 12px;%22%3E%3Cspan style=%22line-height: 115%; color: black;%22%3EVisit the website for more information:%26nbsp;%3C/span%3E%3Ca href=%22https://nam12.safelinks.protection.outlook.com/?url=https%3A%2F%2Fuihc.org%2Flocations%2Fmedical-center%2Fapplication-resource-center%26amp;data=05%7C02%7Cveronica-clark%40uiowa.edu%7C83a3d12081b24f15ae3908dd2e88c474%7C1bc445959aba4fc3b8ec7b94a5586fdc%7C1%7C0%7C638717887120837267%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C%26amp;sdata=tNEC3lbt7aB%2Frkx0eSABK5gZ5hfwrCMOes3gZThgwe0%3D%26amp;reserved=0%22 target=%22_blank%22 rel=%22noopener%22%3E%3Cspan style=%22line-height: 115%;%22%3EApplication Resource Center | University of Iowa Health Care%3C/span%3E%3C/a%3E%3C/span%3E%3C/span%3E%3Cspan style=%22font-size: 12.0pt; line-height: 115%; font-family: %27Arial%27,sans-serif; color: black;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3E%3Cspan style=%22font-size: 12px;%22%3E%26nbsp;%3C/span%3E%3C/span%3E%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/p%3E Candidatar-se agora