Health Plan Nurse Program Director na County of Contra Costa, CA
County of Contra Costa, CA · Martinez, Estados Unidos Da América · Onsite
- Senior
- Escritório em Martinez
About the Department
Why Join Contra Costa County Health Services?
Contra Costa Health Plan (CCHP) has been serving county residents with their health needs for over 50 years and was the first federally qualified, state-licensed, county-sponsored Health Maintenance Organization (HMO) in the United States. Established in 1973, CCHP continues to serve as the largest managed care health plan in Contra Costa County, covering over 250,000 residents.
CCHP is committed to ensuring equitable, accessible, and coordinated care for our diverse members. These leadership positions are critical to advancing CCHP’s mission of providing affordable, high-quality healthcare to all.
- Experienced in Managed Care: Brings proven experience in medical management, clinical operations, and utilization management within a health plan or managed care setting
- Knowledgeable in Medicaid and Medicare: Demonstrates strong understanding of Medi-Cal and Medicare Programs, including compliance, operations, and delivery systems
- A Critical Thinker: Able to analyze complex clinical and operational issues, evaluate data, and make sound, evidence-based decisions
- Proactive: Anticipates needs, takes initiative, and drives solutions forward
- A Team Player: Works collaboratively across departments and with external partners to achieve shared goals
- A Leader: Skilled at directing teams and managing complex operations
- Action-Oriented: Able to prioritize and deliver results in a fast-paced environment
- A Strong Communicator: Comfortable interacting with staff, providers, members, and external partners
- Equity-Minded: Committed to supporting Contra Costa’s culturally and linguistically diverse community
- Compliance-Focused: Knowledgeable in state, federal, and managed care requirements
When Assigned to Clinical Operations
- Directs CCHP’s day-to-day clinical operations within & between all Clinical Operations Departments, including, but not limited to: Utilization Management, Case Management, Clinical Quality Auditing, and Advice Nurse Unit
- Coordinates inter-departmental activity to synergize operational impact
- Develops and implements clinical policies and workflows that improve access, efficiency, and member experience
- Coordinates with providers, community partners, and county divisions to meet member needs
- Leads efforts to improve operational efficiency in clinical workflows, ensuring members receive the right care, at the right time, in the right setting
- Monitors and evaluates program performance to meet regulatory requirements and achieve positive health outcomes
- Supports staff development and mentors a team of nurses, social workers, and health educators
- Serves as a key liaison between CCHP clinical teams, community-based organizations, and other County departments
When Assigned to Utilization Management
- Oversees utilization management (UM) functions including prior authorization review, retrospective review, concurrent review, and discharge planning
- Supervises UM nurses and staff, ensuring adherence to medical necessity standards and regulatory requirements
- Collaborates with Medical Directors and Chief Medical Officer
- Monitors UM operations for timeliness, compliance, and alignment with evidence-based practice guidelines
- Ensures UM processes comply with all Medi-Cal (DHCS), Medicare (CMS), DMHC, and NCQA requirements
- Collaborates with hospitals, facilities, and providers to support timely discharges, reduce readmissions, and improve care coordination
- Develops and refines UM policies, workflows, and decision-making standards to align with evidence-based practices and maintain regulatory compliance
- Prepares and presents UM reports to internal leadership, external regulators, and governing committees
- Directing and supervising clinical and administrative staff in either clinical operations or utilization management
- Providing clinical oversight, coaching, and mentoring to team members
- Developing and implementing operational programs, policies, and workflows
- Ensuring compliance with DHCS, DMHC, CMS, and other regulatory requirements
- Coordinating with providers and partners to improve care access and outcomes
- Preparing reports and documentation for leadership, regulators, and accrediting bodies
- You will play a vital role in ensuring Contra Costa residents receive timely, high-quality care
- You will lead teams that make a real difference in members’ health and well-being
- You will work in a mission-driven, equity-focused organization with a supportive leadership team
- We offer generous benefits and a competitive retirement package
- Navigating complex regulatory requirements while balancing operational needs
- Managing high-volume workloads and competing priorities
- Leading staff through change in a dynamic healthcare environment
- Critical Thinking & Problem Solving: Analytically and logically evaluating information, identifying solutions, and making sound decisions
- Legal & Regulatory Navigation: Interpreting and applying compliance requirements
- Leadership & Accountability: Guiding staff to achieve shared goals
- Strategic Thinking: Balancing short-term operational demands with long-term priorities
- Systems Thinking: Connecting clinical operations or utilization management with overall plan strategy
Minimum Qualifications
License Required: Candidates must possess and maintain throughout the duration of employment: a current, valid, and unrestricted Registered Nurse license issued by the California Board of Registered Nursing.
Applicants are required to attach a copy of their license and transcripts to their application.
Education: Possession of a Master's Degree in nursing, hospital or health care administration, or a closely related field, from an accredited college or university.
Experience: Five (5) years of full-time experience, or its equivalent, as a Registered Nurse, Utilization Review Nurse, Discharge Planner, Case Management Nurse, or a Telephone Triage Registered Nurse in a healthcare or managed care setting (e.g. Preferred Provider Organization, Managed Care Organization, or Health Maintenance Organization), at least one (1) year must have been at a supervisory level.
Substitution: Possession of a Bachelor's Degree in one of the fields noted above plus two (2) additional years of supervisory experience of the type noted above may be substituted for the Master's Degree. There is no substitution for the one (1) year of supervisory experience.
Possession of a Certified Case Manager (CCM) certification issued by the Commission for Case Manager Certification may be substituted for one (1) year of the required experience.
Other Qualifications
- Application Filing and Evaluation: Applicants will be required to complete a supplemental questionnaire at the time of application. Applications will be evaluated to determine which candidates will move forward in the next phase of the recruitment process.
- Training & Experience Evaluation: Candidates who clearly demonstrate that they possess the minimum qualifications will have their training and experience evaluated. The responses to the supplemental questions, at the time of filing, will be evaluated to determine each candidate's relevant education, training, and/or experience as presented on the application and supplemental questionnaire. (Weighted 100%)
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