Return Risk Specialist na Sec

Position Summary

Headquartered in Englewood Cliffs, N.J., Samsung Electronics America, Inc. (SEA), the U.S. Sales and Marketing subsidiary, is a leader in mobile technologies, consumer electronics, home appliances, enterprise solutions and networks systems. For more than four decades, Samsung has driven innovation, economic growth and workforce opportunity across the United States—investing over $100 billion and employing more than 20,000 people nationwide. By integrating our large portfolio of products, services and AI technology, we’re creating smarter, sustainable and more connected experiences that empower people to live better. SEA is a wholly owned subsidiary of Samsung Electronics Co., Ltd. To learn more, visit Samsung.com. For the latest news, visit news.samsung.com/us.

Role and Responsibilities

The Return Risk Specialist is responsible for supporting daily operations of the Samsung Exchange and Refund program. This role involves overseeing the return process from inbound at the warehouse to final product disposition. Manage the customer exchange process through refurbishment of B-Goods and ensure the receipt of all returned products. Work closely with Repair Team, 3PL and Call Center to provide a best-in-class customer service for exchanges.

Role & Responsibilities

• Manage warehouse inventory of returned goods
• Work with Repair Team for Refurbishment of Products for future customer exchanges
• Partner with stakeholders to define SOPs for all processes with Third Party Vendors
• Process scrap for aging product
• Work with supply chain for allocation for inventory as needed
• Understanding of technical processes and integration between systems
• Partner with VOC/Call Center and vendors to address escalations
• Drive improvements by reviewing vendor’s performance

Skills and Qualifications

• BS/ BA degree preferred or equivalent experience.
• At least 2 years of work experience in return management or operations.
• Being familiar with the sales or service operation of electronic goods.
• Familiar with common service procedures, parts management, RA processing, quality analysis, vendor management, etc.
• Proven ability to strategize, navigate, and solve problems creatively.
• Ability to multi task in fast-paced environment, to work on high-pressure multi-cultural environment, and to meet deadlines.
• Excellent analytical skills and expert in Microsoft Office skills (e.g. Word, Excel, Access), as well as other analytical or database tools (e.g. SAP, Business Intelligence, Tableau)
• Good analytical, interpersonal, communication and time management skills with the ability to work in a team environment.
• Experience with SAP preferred.
• Strong interpersonal skills and extremely resourceful.
• Strong Verbal and Written communication is required.

Regular full-time employees (salaried or hourly) have access to benefits including: Medical, Dental, Vision, Life Insurance, 401(k), Employee Purchase Program, Tuition Assistance (after 6 months), Paid Time Off, Student Loan Program (after 6 months), Wellness Incentives, and many more. In addition, regular full-time employees (salaried or hourly) are eligible for MBO bonus compensation, based on company, division, and individual performance.

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Reasonable Accommodations for Qualified Individuals with Disabilities During the Application Process

Samsung Electronics America is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. If you have a disability and require a reasonable accommodation in order to participate in the application process, please contact our Reasonable Accommodation Team (855-557-3247) or [email protected] for assistance. This number is for accommodation requests only and is not intended for general employment inquiries.

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