Microsoft Dynamics 365 Functional Specialist na Uniphar

The Role

Uniphar are embarking on an ambitious, multi-year transformation program and are seeking a Dynamics 365 CE Functional Specialist to support our teams across our transformation initiatives. We are seeking an experienced and dynamic Specialist to join our team, to be the functional lead / subject matter expert on the Dynamics 365 Customer Service module. The ideal candidate will possess a strong background in Dynamics 365 Customer Service.  The Dynamics Functional Specialist will play a crucial role in supporting & enhancing our existing solutions, while also building out greenfield Dynamics 365 Customer Service solutions as we continue to grow and innovate. 

Key Outcomes

Functional Experience:

• Experience of Dynamics 365 Customer Service business application, specifically in Customer Service environments.
• Experience of standard Customer Service business processes (i.e. customer validation, Service-Level Agreements etc.)
• Omni-channel experience

Dynamics CRM Experience:

• Configuration of Tables, Views and Forms to support the Customer Services processes
• Configuration of Business Process Flows within the context of CRM
• Configuration of Security Roles
• Configuration of Workflows and Power Automate Flows
• Any experience of Canvas Apps would be an advantage
• Maintain up-to-date skills on new features

Project Responsibilities: 

• Support the analysis team in engagement with the business
• Be the subject matter expert (SME) for the Dynamics 365 Customer Service business application
• Working within the guidelines and to the objectives defined by any project or program currently running. 
• Working within an Agile sprint structure
• Report task updates and status reports to any relevant project streams. 
• Prioritize work items and tasks based on project or program guidance.

Key Skills & Experiences

• 5+ years’ experience in Dynamics 365 configuration & continuous improvements to support business process requirements
• Knowledge & experience working in a Managed D365 environment
• Experience of Customer Services function in an organisation and challenges / goals
• Strong knowledge of Dynamics 365 Customer Service & Power Platform
• Excellent interpersonal and communication skills.
• Ability to collaborate effectively with cross-functional teams.
• Familiarity with project management methodologies and tools.

Uniphar – Who we are

With a workforce of more than 3000 employees spread across Ireland, United Kingdom, Mainland Europe, MENA, and the USA, Uniphar is a trusted global partner to pharma and MedTech manufacturers, working to improve patient access to medicines around the world. Uniphar provides outsourced and specialised services to its clients, leveraging the strong relationships with 200+ of the world’s best known pharmaco-medical manufacturers across multiple geographies, enabled by our cutting-edge digital technology and our highly expert teams.  Uniphar is organised into three key divisions: Supply Chain Retail & On Demand, Uniphar Med Tech and Uniphar Pharma.

Click here to find out more: About Us - Who we are | Uniphar

Culture at Uniphar

Uniphar is a combination of many businesses each with its own identity, culture, values, and ways of working.  Our overarching culture narrative is inclusive of each of these stores. Uniphar lives and breathes four key pillars which unpin and support our culture.

We have a people first approach - we do the right thing. We support entrepreneurial spirit where adaptability, commitment & resilience is embodied in our way of working. We have a Common Purpose that connects our diversified businesses and people. Finally, Trust is at the heart of how we operate.

Everything Uniphar does is enabled by our people and as we continue to grow domestically and internationally, we become more diverse.  This diversity fuels our business and culture. 

Sustainability

Sustainability is at the core of what we do and is deeply embedded in our business strategy. We want to contribute positively to the people and the world around us. Running our business in a sustainable way ensures that Uniphar will continue to prosper in the long-term. We are focused on ensuring that each of the five pillars of our sustainability strategy are a fundamental part of our decision-making process.

Please note that Uniphar is an equal-opportunity employer; we do not discriminate and welcome all responses. 

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