Director of Systems and Technology na United Way for Greater Austin

Description

Who we are:

United Way for Greater Austin brings our community together to break economic barriers and build opportunity for all. We break the cycle of economic hardships for families and individuals, striving to create a vibrant, thriving community. Recognizing the urgency of addressing economic challenges, we focus on increasing the availability of high-quality early care and education and access to pivotal resources to address financial barriers in Central Texas. Our united front includes dedicated donors, volunteers, corporate and civic partners, staff, and a connected network of neighbors. Together, we leverage data, community alliances, services, and public engagement to transform Central Texas, responding to urgent needs with lasting, impactful solutions.

Who we want:

The Director of Systems and Technology will oversee our organization’s technical infrastructure, systems administration, and lead technology initiatives. This role works closely with the Vice President of Systems and Operations to ensure alignment of technology initiatives with organizational goals, driving innovation, operational efficiency, and security across all platforms. In this role, you will need to have a strong background in system administration, technical support, and project management with excellent problem-solving skills.  

Who you are:

• Cultivates innovation: You come with helpful, new, better, or unique ideas and encourage diverse thinking to promote and nurture innovation. You introduce new ways of looking at problems and implementing creative solutions.
• Drives results: You have a strong bottom-line orientation. You persist in accomplishing objectives despite obstacles and setbacks and have a track record of exceeding goals successfully. You push yourself and help others achieve results.
• Decision quality: You make decisions that reflect the mission and values of the United Way brand. You maintain sound judgment in the absence of leadership.
• Collaborates: You work cooperatively with all departments across the organization to achieve shared objectives and represent their interests while being fair to others and their area. You partner with others to get work done and credit others for their contributions and accomplishments — you garner the trust and support of others.
• Interpersonal savvy: You relate comfortably with people across levels, functions, cultures, and geography and act diplomatically and tactfully. You build a rapport in an open, friendly, and accepting way and develop constructive relationships with people similar and different to yourself.
• Being resilient: You are confident under pressure and maintain a positive attitude despite adversity. You manage crises effectively, bounce back from setbacks, and grow from your hardships and negative experiences.
• Action-oriented: You actively identify issues and proactively work to improve the status quo.
• Situational adaptability: You perform at a high level with multiple teams across the organization. You remain professional and mission-focused in urgent situations and always emphasize high-level customer service.
• Tech savvy: anticipates the impact of emerging technologies and makes adjustments. Scans the environment for new technical skills, knowledge or capabilities that will benefit the organization readily learning and adopting new technologies.

What you’ll do:

• Serve as system administrator for all United Way technologies including Salesforce, Microsoft S365, Goodworld, Apply, Confluence, Smartsheet, and other platforms. Collaborate with the VP of Systems and Operations to ensure systems support organizational priorities and operational excellence. 
• Implement robust cybersecurity measures and conduct regular audits to protect sensitive information and maintain high standards of performance. 
• Direct cross-departmental technology projects from planning through implementation while ensuring alignment with organizational priorities. 
• Evaluate and recommend new technology solutions to enhance organizational effectiveness and impact.
• Oversee the organization’s network infrastructure and security systems. Serve as the designated Security Officer, ensuring robust protection and continuity of operations. 
• Develop, maintain, and test disaster recovery and business continuity plans. Ensuring reliable data backup systems and recovery capabilities. 
• Establish and maintain comprehensive documentation, policies, and procedures. 
• Lead user training initiatives for new systems and tools. Champion change management to ensure smooth adoption of technology solutions. 
• Manage relationships with IT vendors and service providers. 
• Manage and mentor the Systems team. Foster a culture of innovation, accountability, and continuous improvement.

What you’ll bring:

• Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent work experience.
• 5+ years of experience in IT administration or a similar role.
• Demonstrated leadership abilities with previous supervisory experience 
• Strong knowledge of network infrastructure, security protocols, and system administration.
• Experience with cloud platforms and SaaS applications (Salesforce, Microsoft 365, etc.).
• Excellent problem solving and communication skills. 
• Ability to manage multiple projects concurrently, ensuring deadlines are met while maintaining high standards of performance and security. 

What you’ll receive:

• Dynamic and rewarding work environment.
• Competitive Compensation
• Hybrid Work Option
• Employer 403(b) Matching
• Employer-Sponsored Health Insurance (for employees)
• Dental Insurance
• Vision Insurance
• Health Savings Account (HSA)
• Flexible Spending Account (FSA)
• Generous Paid Time Off (PTO)
• Paid Parental Leave
• FMLA
• Employee Assistance Program (EAP)

Notice: The job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Management has the right to assign or reassign duties and responsibilities at any time. United Way of Greater Austin is an “at-will” employer.