FT Success Coach na Johnston Community College, NC

About the Department

Summary 
Responsible for providing proactive, holistic, and student-centered support to help students succeed academically, socially, and personally. The Success Coach will provide learning opportunities and create conditions that lead to the achievement of students’ academic and career goals. The Success Coach will also monitor student persistence and progression towards graduation or completion utilizing appropriate advising technology.  

Position Duties

Essential Duties and Responsibilities 

• Provide one-on-one coaching sessions focused on academic planning, program requirements, time management, goal setting, and personal development. 
• Monitor academic progress and intervene early when students show signs of academic difficulty or disengagement. 
• Inspire, coach, and advise a caseload of assigned students and track outreach, meetings, and progress.
• Accurately document, maintain, and track all student interactions, information, and progression through the Customer Relations Management system and other student information systems.
• Collaborate with SEM team, faculty, tutors, and other student service areas to support retention, persistence, and graduation goals.
• Provide guidance and referrals to students for appropriate services, including tutoring, counseling, financial aid, and career services. 
• Use data analytics to identify at-risk students and develop strategies to support them. 
• Participate in orientation, registration, and other campus events related to student engagement and success. 
• Stay up to date on best practices in student coaching, advising, and support through professional development. 
• Maintain knowledge of federal and institutional policies and regulations pertaining to Federal Title IV, tuition assistance, VA (Veteran Affairs) benefits, payment plans, and billing system.
• Other duties as assigned. 

Supervisory Responsibilities
This position has no supervisory responsibilities. 

Minimum Qualifications

Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

Education Minimum:
Bachelor’s degree in education, psychology, counseling, or a related field from an accredited college or university. 

Experience Minimum:

• Two years of experience in an educational setting.

Other Qualifications

Language Skills 

• Ability to present ideas and concepts orally and in writing to a diverse audience and adapt communication style to that audience. 
• Ability to translate College purpose, values, and vision into organizational action.
• Ability to read and comprehend instructions. 

Reasoning Ability    

• Ability to analyze problems, identify solutions and take appropriate actions, resolve problems using independent judgment and decision-making processes.
• Ability to work independently while contributing to the team environment.
• Ability to multitask and organize, prioritize, and follow multiple projects and tasks through completion with an attention to detail.
• Ability to listen to issues, synthesize information, and reach sound conclusions. 

           
Computer Skills                   
To perform this job successfully, an individual should be proficient in Microsoft Word and Excel, and other software as deemed necessary. 
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

• While performing the duties of this job, the employee is regularly required to sit, use hands and fingers, reach with hands and arms, and talk or hear. 
• The employee is occasionally required to stand; walk; and stoop, kneel, crouch, or crawl.
• The employee must occasionally lift and/or move up to 10 pounds.
• Specific vision abilities required by this job include close vision and ability to adjust focus. 

Work Environment: 
The work environment characteristics described here are representative of those an employee encounter while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually quiet, but can get moderately loud on peak registration days.

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