Order Management Specialist na Randa Apparel & Accessories (RAA)
Randa Apparel & Accessories (RAA) · Cincinnati, Estados Unidos Da América · Onsite
- Junior
- Escritório em Cincinnati
At RAA, we trust and believe in our associates to fashion their future.
Randa Apparel & Accessories is one of the world’s leading fashion clothing and accessories companies, operating across 11 countries with a portfolio of 30+ iconic brands, including Levi’s, Tommy Hilfiger, Calvin Klein, Totes, Isotoner, and Columbia Sportswear. With over 100 years of industry leadership, RAA continues to produce exceptional products and services, delighting customers and empowering partners worldwide. From the #1 dress pant brand in North America to the #1 belt and wallet, RAA sets the standard for excellence and innovation
We empower our associates, create growth opportunities at every level, and strive to make RAA the best place to build a career.
Want to work at a diverse, equitable, & inclusive workspace where associates are encouraged to bring their true, authentic selves?
Apply today and fashion your future with RAA.
Salary Range: $42,000 - $46,000
Position Summary:
The Order Management Supervisor will act as a liaison between Sales and Distribution Center operations. Serves as the primary customer contact and delivers customer care through accurate order entry, problem resolution, and organizational support.
Essential Job Functions:
- Manage customer orders
- Analyze Customer Purchase Orders and research inventory, then drop to the DC for processing
- Ensure orders are on the floor timely enough for the DC to process. Failure to do so can result in a chargeback to the company.
- Assisting sales with questions or concerns related to customer Purchase Orders
- Partner with sales to assist with customer needs and or questions
- Keep records of customer interactions, process customer accounts, and file documents
- Maintain customer-related databases affecting the electronic transmission of purchase orders
- Perform miscellaneous job-related duties as assigned
Education/License Requirements:
- Required: High School Diploma or GED
Bonus Requirements:
- Bonus: Customer Service Experience
Skills, Knowledge, Abilities (e.g. software proficiency, language, project management):
- Computer literate in Microsoft Outlook, Word, Excel, and other Office Products
- Proficient in Data Entry
- Ability to work under pressure during peak periods
Working Conditions/Physical Demands (e.g., lifting 50 lbs., travel requirements):
- Light to moderate lifting is required
Core Behavioral Attributes (e.g., Interpersonal and communication skills):
- Ability to organize work activities with attention to detail and good follow-through skills
- Strong multi-tasking skills
- Strong customer and results-driven orientation
- Effective communication with the ability to handle difficult situations
What we Offer:
- Competitive base salary.
- Three weeks of paid time off within the first year of employment.
- Company-provided life insurance, short-term disability, long-term disability, and paid parental leave.
- Comprehensive health, vision, and dental insurance options with low employee contributions.
- Commuter benefit plan.
- Optional supplemental life insurance, pet insurance, and accident & critical illness insurance offered at a group discount rate.
- 401(k) plan.
- Unlimited access to an award-winning online fitness and wellness program.
- A fast-paced work environment with significant opportunities for career growth.
“The statements in this job description are intended to describe the general nature and level of work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. Randa management reserves the right to amend and change responsibilities to meet business and organizational needs as necessary.”
