Utility Billing Specialist I/II na City of San Clemente, CA
City of San Clemente, CA · San Clemente, Estados Unidos Da América · Onsite
- Junior
- Escritório em San Clemente
About the Department
Position Duties
- Provide front counter assistance; explain policies and procedures in assigned area; respond to and resolve customer concerns and issues.
- Receive and process payments; input data into the computer; operate the cash register; compute change and issue receipts.
- Balance and reconcile cash drawer; count and verify cash and related reports; maintain accurate records.
- Maintain a variety of files and records; ensure information is current and accurate; research and retrieve files, as necessary.
- Assist customers with utility accounts; process open and closed accounts; coordinate account adjustments, including payments plans, name changes and related adjustments.
- Update utility billing accounts with current information; ensure information is accurate.
- Issue parking permits; maintain records on permits issued.
- Order supplies and equipment for assigned area.
- Answer phone calls; provide information to the public.
- Perform related duties and responsibilities as required.
Minimum Qualifications
Any combination of experience and training that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be:
Utility Billing Specialist I
Experience: One year of experience in customer service.
Training: Equivalent to the completion of the twelfth grade.
Utility Billing Specialist II
Experience: Two years of experience in customer service.
Training: Equivalent to the completion of the twelfth grade.
Work Environment:
Office environment
Physical Requirements:
- Essential functions may require maintaining physical condition necessary for standing or sitting for prolonged periods of time.
- Work is performed in an indoor office environment, requiring extensive sitting, and some standing and walking.
- Moderate lifting, carrying, pushing, and/or pulling of boxes and files.
- Stooping, kneeling, crouching, and/or crawling to access files.
- Manual dexterity to operate a computer keyboard and other office equipment, handle files and documents.
- Hearing and speaking to exchange information in person or on the telephone.
- Visual acuity to see/read documents and computer screen.
Other Qualifications
APPLICATION AND SELECTION PROCEDURE
All applicants must submit a completed City of San Clemente application form and supplemental questionnaire in order to be considered. Applications will not be accepted by fax or email.
Applications must be submitted via the City's web site at http://san-clemente.org/jobs. All properly completed applications will be reviewed, and the most appropriately qualified individuals will be invited to continue in the selection process. Examinations for the position may consist of any combination of written, performance, or oral exams to evaluate the applicant's skill, training, and experience.
Prior to employment, the prospective candidate must successfully complete a background review, medical examination, including drug screen, and be fingerprinted, all at City expense. If selected, written identification showing entitlement to legally work in the United States will be required.
EQUAL OPPORTUNITY EMPLOYER
Employment decisions are made without regard to race, color, religion, national origin, ancestry, physical or mental disability, medical condition, marital status, sex, sexual orientation, pregnancy, childbirth, or related medical conditions, gender, gender identity, gender expression, genetic information, or age.
In accordance with the ADA, candidates that require accommodation to perform the tasks of this position should contact Human Resources to inform them of the accommodation requested.
NOTE: The provisions of this bulletin do not constitute an express or implied contract and any provisions contained herein may be modified or revoked without notice.
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