Sales Call Center Representative na SPS-North America
SPS-North America · New York City, Estados Unidos Da América · Onsite
- Junior
- Escritório em New York City
Job Title: Sales Call Center Representative
Job Overview:
The Sales Call Center Representative will support the Sales team at the Center by assisting with day-to-day administrative tasks, customer service, and research initiatives. This role offers exposure to both the operational and client-facing sides of the business and includes responsibilities such as general office coverage, conducting intercept surveys, and aiding with sales support functions.
Key Responsibilities:
• Provide administrative support to ensure smooth office operations, including reception coverage and supply coordination.
• Conduct intercept surveys with guests across the Center attractions, gathering valuable feedback and reporting insights to the Sales team.
• Assist in processing ticket orders and client communications for the Center attractions,
• Support data entry and CRM maintenance, ensuring accuracy and completeness of client information.
• Help with onboarding reseller partners and updating promotional materials across platforms.
• Collaborate on special projects and support event coordination during peak summer periods.
• Perform additional duties as assigned.
Qualifications:
• Currently pursuing a degree in Business, Hospitality, Marketing, or a related field.
• Strong verbal communication and interpersonal skills.
• Comfortable interacting with the public in a professional manner.
• Proficient in Microsoft Office Suite (Excel, Word, Outlook).
• Ability to manage multiple tasks and maintain attention to detail in a fast-paced environment.
Qualifications & Education:
- High school diploma or equivalent experience required.
- Proficiency in Microsoft Office Suite (Excel, Outlook, PowerPoint, Word).
- Experience in a high-volume, inbound call center with a strong customer service focus.
- Prior experience with attraction ticketing systems preferred.
- Fluent in English (spoken and written); multilingual abilities are a plus.
Required Skills & Attributes:
- Excellent interpersonal, verbal, and written communication skills.
- Customer service experience, particularly in a tourism or hospitality setting.
- Familiarity with CRM systems and/or attraction ticketing platforms.
- Strong customer service orientation with a passion for working with people.
- Self-starter with a proactive mindset and a drive for continuous improvement.
- High attention to detail and commitment to upholding quality standards.
- Experience delivering tailored service to VIP clients.
- Ability to thrive in a dynamic, fast-paced environment.
Travel: None or Negligible
Other Duties:
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
WHAT WE OFFER
- Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities!
- Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do!
- We Recognize Talent: We offer a variety of recognition programs for all levels of employees!
- Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, Entertainment Discounts, & Paid Time Off.
- Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.
About SPS
SPS is an award-winning employer of choice offering outsourcing solutions that leverage Intelligent Automation (Artificial Intelligence & Robotic Process Automation) in more than 22 countries across the globe. In North America, our services include Mailroom Management (both physical and digital), Office Services such as Reception, Lobby Concierge and Conference Room Management in addition to Document Processing Services utilizing leading edge technologies. Our clients today are companies in sectors such as banking, insurance, legal, higher education, advertising and other professional services, including many Fortune 500 companies. SPS is committed to delivering high caliber outsourcing experience to our clients and offering our employees challenging and exciting career opportunities throughout the North America region and globally. SPS is committed to investing in the professional development of our employees and offers competitive comprehensive benefits and diverse development training programs that lead to building careers.
At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.
SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law.
Colorado only: We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool.
Applicants are prohibited from using real-time AI (Artificial Intelligence) tools, prompts, scripts, or real-time assistance (including but not limited to chatbots, AI-generated responses, or transcription-based tools) during any and all interviews over any forum or platform.
SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time.
To view our privacy policy, click on the link below: Data Privacy Statement
Acknowledgement Section: By submitting an application, by hitting "Submit Application", you certify that the information contained in this application is true and complete. You attest to the fact that the answers provided are correct to the best of your knowledge and ability. You certify that you have not knowingly withheld any information that might affect your chances for hiring. You understand that any false information or omission (including any misstatement) on this application or on any document used to secure this employment can be grounds for rejection of application or, if you are employed by SPS can be grounds for immediate termination from this company.
