Job Description    

Seasonal Winter Wishes Coordinator

ABOUT NEW YORK CARES

New York Cares exists to turn passion into action, leverage resources through partnership, and create long-lasting change across New York City. We've become the City's leading volunteer management organization by adapting and responding to our most pressing community needs – from everyday challenges like food insecurity and educational inequity to relief efforts in   response to 9/11 and the COVID-19 pandemic. As we grow our team, we are committed to creating a workforce that reflects the communities we serve, and fostering a workplace where every employee feels valued, finds a place of belonging, and brings their authentic self to work.

 ABOUT THE VOLUNTEER EVENTS TEAM

New York Cares’ Signature Partnerships & Events (SPE) department is the partnerships and event management team of the Programs division. Frequently on the ground, the department executes volunteer events with excellence, ensuring participants have the best possible service experience in every New York Cares project or event.SPEensures that our projects and annual events follow volunteer engagement and programmatic best practices, and that all logistics are effectively  managed.

We build strong relationships with corporate and community partners by consistently stewarding those relationships. We share a belief that all New Yorkers can make a meaningful difference on the most pressing issues our communities   face.

ABOUT THE SEASONAL WINTER WISHES COORDINATOR

The New York Cares Winter Wishes program has brought cheer and joy to thousands of kids and teens throughout New York City for decades. Each year, New York Cares coordinates the collection and distribution of approximately 10,000 letters written by young people with   requests for gifts during the holiday season and sent to volunteers to fulfill those wishes. Over the past several years, the collection and distribution of these requests has been done virtually.

The Seasonal Winter Wishes Coordinator provides critical support to this program, through communication with Community Partner organizations, screening letters, and tracking logistics of letter distribution, among other responsibilities. Reporting to the Director of Signature Partnerships & Events, the Seasonal Winter Wishes Coordinator will work closely with other members of SPE and our other Programs teams to ensure the successful execution of this important program.

SCOPE OF RESPONSIBILITIES

• Manage the Winter Wishes email inbox and respond to related inquiries
• Communicate with Community Partners to ensure confirm receipt of mass communications, remind them of letter due dates, and confirm receipt of gifts
• Support Director of Signature Partnerships & Events in communicating with wish granters for Corporate Partners, including responding to inquiries and sending out letters
• Support the management of letter screenings, including leading and posting letter screening sessions with volunteers
• Compile reports in the organization’s Salesforce database to track Community Partners, wish granters, and letters and ensure all are accounted for in the letter screening and matching processes
• This list is not an exhaustive job description. It is meant to describe the essential duties and the range of responsibilities for the Seasonal Winter Wishes Coordinator role. Additional duties may be assigned as needed

QUALIFICATIONS

• The successful Seasonal Winter Wishes Coordinator  will:
• Be proficient in customer service; have the ability and initiative to be responsive to and sensitive to the needs of external stakeholders such as Community Partners, Corporate Partners, and gift recipients
• Be proficient in producing clear, concise, and compelling written and verbal communications
• Have demonstrated proficiency with managing cross-departmental projects related to large programs
• Have demonstrated ability to effectively manage a range of internal and external stakeholder relationships
• Have a fundamental working knowledge of Salesforce or other database reporting (preferred)
• Be passionate about the work of New York Cares and in creating a more equitable New York City

COMPENSATION

The compensation for this role is $21 per hour; This engagement is for a limited term from approximately October 2025 through January 2025 for 40 hours a week. New York Cares is proud to be an Equal Opportunity and Affirmative Action employer. We are deeply committed to building a workplace where diversity, equity and inclusion are valued and prioritized. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, family status, marital status, sexual orientation, national origin, disability, age, veteran status, or any other non-merit based or legally protected grounds.