IT Technician na College of the Sequoias Community College District, CA

About the Department

Under the direction of the Manager, Infrastructure and Security, the IT Technician will work with other Technology Services personnel in the installation, configuration, inventory and repair of District End User Technology, and will provide technical support and guidance to end users of District technology.

District End-Users Technology is herein defined as any “up-to-the-wall” District purchased technology, software, or hardware that integrates with networks, servers, systems, or applications AND which employees use to perform their work functions, or students use to complete educational objectives.

This position is assigned to the Visalia Campus, Full-Time 12-month position. 

Monday – Friday, 7:45 a.m. – 4:45 p.m.

Initial placement is at $64,210.

College of the Sequoias Community College District serves a diverse community of learners and is a designated Hispanic Serving Institution.  COS provides a wide range of opportunities in transfer, general education, career and technical programs for our students.  We are dedicated to recruiting employees who are committed to helping a diverse population of students achieve their educational goals.  We seek candidates who exhibit an understanding and commitment to the community college mission, and who have a passion for student success.

Position Duties

Job duties of the IT Technician include:

• Installs, supports, modifies, and maintains District End-User Technology.  Where applicable, installs, maintains, and updates District End-User Technology in accordance with District safety standards.
• Assists with equipment moves of District End-User Technology.
• Performs user help desk functions, operations, record-keeping, documentation, and communication to log and track resolution of issues, problems, and requests.
• Provides end-user guidance for district applications and services that have been designed, approved, and are documented for use on personal devices.
• Schedules repairs and completes warranty claims as necessary, requests and stores spare and replacement parts.
• Ensures proper operation, maintenance, troubleshooting, repairs, and security of District End-User Technology to provide technology resources for District faculty, staff, and students. 
• Maintains a current and accurate inventory of District End-User Technology and other IT fixed assets.
• Assists with receiving IT equipment and ensuring asset information is entered into inventory. 
• Participates in District provided training involving the operation, use, and support of District End-User Technology.
• Performs related duties as assigned.

Minimum Qualifications

Minimum Qualifications (Education & Experience):

Any combination of experience or education equivalent to: 

• A high school diploma and one year of related college-level course work OR 
• A high school diploma and one year of IT end-user support experience.

Licenses and Other Requirements:

• Valid California’s driver’s license
• An incumbent must be insurable at the “standard rate” by the employer’s insurance carrier at all times while employed in this classification by the College of the Sequoias Community College District.

 Knowledge and Abilities

Knowledge of:

• A wide variety of technology, software, peripherals, and methods related to District End-User Technology.
• Commonly used and industry standard end-user desktop environments and operating systems.
• Commonly used and industry standard end-user software applications.
• Issue tracking and documentation software, services, and methods.
• Information systems technology and terms.
• Oral and written communication skills.

Ability to:

• Use computers and computer technology in daily duties.
• Use initiative and problem-solving skills in carrying out responsibilities.
• Perform skilled technical work in the installation, maintenance and repair of end user technology.
• Maintain current knowledge of technical advances in all areas of responsibility.
• Read and interpret technical manuals, instructions, and online resources.
• Keep detailed, precise records and handle correspondence effectively.
• Work independently while meeting schedules and timelines.
• Operate office equipment, computer, or related peripherals.
• Adhere to department established methods of communication.
• Adhere to department established methods of documentation.
• Establish and maintain effective working relationships with others.
• Demonstrate sensitivity to and understanding of the diverse academic, socio-economic, cultural, disability and ethnic backgrounds of employees and students.

Working Conditions:

Environment

• May include evenings and weekends.
• May include travel to other District locations.
• Indoor/Office and outdoor environments.
• Driving a vehicle to conduct work.

Physical Abilities

• Ability to sit and stand for extended periods of time.
• Ability to read documents.
• Ability to hear and speak to communicate with students/employees/public.
• Ability to move equipment weighing 50 pounds.
• Ability to reach in all directions.

Other Qualifications

To be considered, applicants must submit ALL of the following required material before or by the filing deadline:

• An online job application.
• Letter of interest, which addresses how the applicant’s experience and/or education enables him/her to be able to perform the job duties.
• Resume
• Unofficial copies of transcripts of all college/university work.  Official transcripts required upon employment. Note: Applicants who have completed college or university course work at an institution outside of the United States that is not a post-secondary institution accredited by an accreditation agency recognized by either the US Department of Education or the Council on Higher Education Accreditation (CHEA) must obtain a complete evaluation of foreign transcripts, degrees, and other relevant documents by either NACES or AICE.

Recruitment Analyst: Nancy Yanes 559-737-4886 or [email protected]

The Sequoias Community College District is an equal employment opportunity employer committed to prohibiting unlawful discrimination, harassment, including sexual harassment, intimidation, and bullying based on actual or perceived race or ethnicity, color, creed, national origin, religion, sex or gender, gender identity, gender expression,  sexual orientation, physical and/or mental disability, age, medical condition, genetic condition,  pregnancy, reproductive health decision making, marital status, military or veteran status, or ancestry.

College of the Sequoias does not sponsor H-1B Visas