Senior Engagement Manager na ExlService Philippines, Inc.

EXL (NASDAQ: EXLS) is a global data and artificial intelligence ("AI") company that offers services and solutions to reinvent client business models, drive better outcomes and unlock growth with speed. EXL harnesses the power of data, AI, and deep industry knowledge to transform businesses, including the world’s leading corporations in industries including insurance, healthcare, banking and financial services, media and retail, among others. EXL was founded in 1999 with the core values of innovation, collaboration, excellence, integrity and respect. 

We are headquartered in New York and have more than 59,000 employees spanning six continents. For more information, visit www.exlservice.com.

Role Title: Senior Engagement Manager

BU/Segment: Banking / Data & Analytics

Location:   Milton Keynes, United Kingdom (Flexible hybrid working) 

Employment Type: Permanent

Summary of the role:

As an Engagement Manager, you will play a pivotal role in shaping digital transformation for leading banks and financial institutions. You’ll lead complex Data & Analytics programmes, drive measurable outcomes, and act as a trusted advisor to senior stakeholders.

Join EXL and be part of a team that is redefining how data and AI transform the future of banking.

As part of your duties, you will be responsible for:

• Lead end-to-end project delivery in Data & Analytics, working hands-on while managing a blended onshore/offshore team.
• Build and manage strong client relationships across the UK and Europe, understanding requirements, designing solutions, and ensuring seamless delivery.
• Act as a trusted advisor and thought leader, bringing domain expertise in banking to shape client strategy and outcomes.
• Provide technical leadership – guiding solution approaches, facilitating brainstorming, and ensuring quality deliverables.
• Translate unstructured client challenges into creative, practical solutions that align with business objectives and available resources.
• Assure the highest levels of client satisfaction, delivering projects on time, on budget, and with excellence.
• Develop a deep understanding of the EXL product landscape, articulating its value to clients and embedding it into engagements.

Qualifications and experience we consider to be essential for the role:

• Strong background in engineering or technology; an MBA is preferred.
• Proven track record of delivering complex Data & Analytics projects in the banking/financial services domain.
• Excellent stakeholder management skills with the ability to consult, influence, and build long-term client trust.
• Experience managing global delivery teams across onshore/offshore models.
• Demonstrated ability to assure quality and provide hands-on leadership in fast-paced environments.
• Innovative and consultative mindset, capable of solving ambiguous problems.#

Key skills required: 

• Data & Analytics programme delivery
• Banking/Financial Services expertise
• Onshore/offshore delivery management
• Client relationship management and consulting
• Technical leadership and solutioning

As part of a leading global analytics and digital solutions company, you can look forward to:

• A competitive salary with a generous bonus, private healthcare, critical illness life assurance at 4 x your annual salary, income protection insurance, and a rewarding pension.
• EXL provides everyday financial well-being solutions, such as cash back cards, in which you can earn cashback while enjoying discounts, promotions, and offers from top retailers. We also offer a Cycle Scheme where you can save money on bikes and cycling accessories.
• At EXL, we are committed to providing our employees with the tools and resources they need to succeed and excel in their careers. We offer a wide range of professional and personal development opportunities. We also support a range of learning initiatives that allow our employees to build on their existing skills and knowledge. From online courses to seminars and workshops, our employees have the opportunity to enhance their skills and stay up to date with the latest trends and technologies.
• As an Equal Opportunity Employer, EXL is committed to diversity. Our company does not discriminate based on race, religion, colour, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, age, or disability status.
• EXL employees are eligible to purchase stock as part of our Employee Stock Purchase Plan (ESPP).
• At EXL, we offer a flexible hybrid working model that allows employees to live a balanced, healthy lifestyle while strengthening our culture of collaboration.

To be considered for this role, you must already be eligible to work in the United Kingdom.