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Homeoffice Senior Field Service Technician na Diebold Nixdorf, Incorporated

Diebold Nixdorf, Incorporated · Mendoza, Argentina · Remote

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Installs, debugs and provides technical maintenance for product and component hardware and software, mainly on customer premises. Provides scheduled inspection, cleaning and other services and performs minor product repairs within an assigned territory. Inspects products for correct operation and resolves noted issues and / or escalates according to established procedure. Schedules services, completes all required paperwork and works with customers to ensure satisfaction with service delivery and understanding of product functionality.

Responsibilities

  • Provides the full range of Field Service Technician support to an assigned base of large / complex customers.
  • Takes complete ownership of the service call while on-site.
  • Performs advanced-level maintenance on all products.
  • Manages subcontractor installation and maintenance activity, including on complex installations.
  • Provides technical feedback on equipment, systems and processes to improve overall service delivery.
  • Uses advanced tools and technical knowledge to resolve customer problems and conduct scheduled installs.
  • Identifies and resolves systemic issues within the team.
  • Handles issues escalated from Field Services team members.
  • Proactively supports the needs of other team members, providing technical assistance and expertise.
  • Contributes to improved client services metrics reporting and documentation.
  • Monitors technical and process issues, proactively informing the manager and/or team on offering improvement recommendations.

    • Qualifications

    Required Qualifications

  • Education or equivalent work experience required.
  • Minimum of 4 - 6 years of relevant experience or equivalent combination of education and experience in Field Service.
  • Good written and verbal communication skills.
  • Driver's license and driving record that satisfies DN's fleet requirements.

    • Company

    ¿Por qué debería unirse a Diebold Nixdorf?

    Las mentes más brillantes + tecnología e innovación + transformación del negocio La gente de Diebold Nixdorf son más de 23.000 compañeros de equipo con diversos talentos y experiencia en más de 130 países, aprovechando las tecnologías del futuro para ofrecer experiencias de consumo personalizadas y seguras que conectan a las personas con el comercio. Nuestra cultura se alimenta de nuestros valores de colaboración, decisión, urgencia, voluntad de cambio y responsabilidad.

    -Diebold Nixdorf es un empleador con igualdad de oportunidades y valoramos la diversidad en nuestra empresa. No discriminamos por motivos de raza, religión, color, nacionalidad, género, orientación sexual, identidad de género, edad, estado civil, condición de veterano o discapacidad.

    ** A todas las agencias de contratación: Diebold Nixdorf no acepta currículos de agencias. Por favor, no envíen currículos a nuestro alias de empleo, a los empleados de Diebold Nixdorf o a cualquier otro lugar de la organización. Diebold Nixdorf no se hace responsable de los gastos relacionados con los currículos no solicitados**.

    Somos una empresa global que opera en múltiples ubicaciones y entidades. Como estamos interesados en encontrar la mejor solución para nuestros candidatos, varias entidades legales pueden ser aplicables para una oferta de trabajo. Una lista de nuestras entidades operativas se puede encontrar aquí - https://www.dieboldnixdorf.com/en-us/about-us/global-locations

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