- Senior
- Escritório em Sydney
Job Expectations
Build your career and Australia’s future.
Not many people can say they are working on building Australia’s future. With us you will be doing just that, leaving a legacy for all Australians. Plus, there’s equal employment, great training, and true flexible working arrangements.
We have an exciting opportunity at NBN, as Senior Manager Research & Insights reporting to Executive Manager Customer Research & Insights.
A bit about your role
This role - Senior Manager Research & Insights is responsible for establishing and leading the delivery of a new enterprise-wide Mega Insights Report at NBN, with CEO-level visibility. It will transform how voice-of-customer insights are delivered across the business by integrating over ten data sources—such as surveys, social media, app reviews, and contact centre feedback—into a single, actionable monthly report.
The role involves designing the report structure and delivery model, synthesising insights to clarify strategic focus, and crafting compelling narratives that answer, “So what?” and “Now what?” for senior stakeholders. It also requires strong collaboration with cross-functional teams, continuous improvement of the reporting process, and ensuring insights are statistically robust and aligned with commercial and customer goals.
A bit about you
The ideal candidate brings extensive experience across multiple industries, with a proven track record in delivering similar strategic insights projects. They hold relevant certifications such as Lean Six Sigma or Experience Design and excel in executive-level communication and influence.
Strong technical skills in platforms like Tableau, Power BI, and voice-of-customer tools (e.g., Qualtrics) are essential, along with Q professional competency. The role demands advanced planning and organisational capabilities to manage complex projects and stakeholders, with the ability to communicate effectively at the C-suite level.
Life at nbn
To be part of nbn is to be part of something bigger. There is so much more from here. Our pioneering spirit drives us forward every day. Together, we help lift the digital capability of the nation by building and connecting Australia’s best fibre infrastructure into homes and businesses, plus places and things, everywhere. We are continuing to create Australia’s network—a network made for more. Not just a way for everyone to do the things they love but transforming the way they do them.
A more inclusive working world
nbn is committed to an inclusive, flexible, and supportive workplace where everyone can feel heard, valued, and respected. We believe diverse perspectives are the key to unlocking greater outcomes and encourage applications from people of all ages, nationalities, abilities, and cultures. That's why we have a Reconciliation Action Plan, Accessibility & Inclusion Plan, offer 18 weeks of paid parental leave, are a Pride in Diversity Gold Employer for three years running, and have active employee-led diversity pillars. Click here to see our list of employee benefits and why we're recognised as a WORK180 Endorsed Employer for Women.
We champion equal opportunities for all employees. If you have any accessibility requirements and would like to discuss adjustments for the recruitment process, please do not hesitate to contact us by emailing [email protected] or calling our Recruitment Accessibility Enquiry Line at +61 2 8918 9990. Please note, this line is dedicated to accessibility-related enquiries for the purposes of recruitment, and only enquiries related to accessibility adjustments will be answered. For other matters, please visit our Contact Us page on our website.
Where to from here?
We encourage you to apply even if you feel that you do not meet all the above qualifications. Frequently cited statistics show that women and underrepresented groups apply to jobs only if they meet 100% of the qualifications. We encourage you to break that statistic and to apply. No one ever meets 100% of the requirements. We look forward to your application!
Please apply by following the links and sending in your resume only. We do not require a cover letter or any selection criteria to be addressed.
To be eligible for this role, you must have full working rights in Australia.
Please note that this is a 12-month Fixed Term opportunity and applications for this role will close at midnight 28th September 2025.
