ILA Service Manager na Idealease (parent: ITA)

Idealease Service Manager Job Description

Position Title: Idealease Service Manager

Department: Harahan and Slidell

Reports To: Idealease Fleet Manager

Primary Responsibilities

1. Day to day management of the Idealease Service Department.

2. Establish and Manage Priority Service for all Idealease Customers

3. Provide Reciprocal Service as defined by Idealnet policies for all Idealease breakdowns.

4. Complete understanding and implementation of Idealease Best Practices.

5. Develop and manage a system to recognize all warrantable failures, warranty claims and

warranty recovery.

6. Develop, implement and manage a Preventive Maintenance program that results in PM

currency of 95% or greater.

7. Manage outside repairs and over‐the‐road‐failures in cost efficient and timely manner.

8. Manage running costs to business plan goals.

9. Assist management team in preparing an Annual Business Plan and Budget.

Warranty and Equipment Management

1. Train and develop all personnel on the methods used to identify warranty through the IRC, ISIS

and vendor websites.

2. Develop relationships with vendors and Navistar CSE/TSM to maximize warranty and policy

recovery.

Department and Personnel Management

1. Review Unit P&L’s on a monthly basis. Identify inefficient units and work with General Manager

to determine course of action.

2. Compare monthly financial results against the Business Plan and initiate any corrective action as

necessary.

3. Review manpower needs with the Idealease Fleet Manager and Idealease General Manager on a regular basis.

4. Implement and monitor shop productivity measures.

5. Create shop environment that assures cleanliness, safety and customer focus.

6. Recruit and hire new employees as business levels dictate.

7. Develop, implement and promote service training.

8. Safe guard company assets by maintaining strong internal controls.

9. Understand company policies and procedures and assure that they are understood and followed

by all personnel.

Idealease Service Manager (ISM) Key Performance Measurements (KPMs)

1. 95% PM currency per month

2. 19% Maintenance costs* for lease and rental

3. Monitor overtime on a weekly basis.

4. Tech ratios managed to the level determined by management’s analysis that is dependent on

the location’s structure.

5. AFC Recalls/MIN’s completed within 90 days

6. 100% enrollment in Navistar LMS (Learning Management System)

7. Idealnet Reciprocal Service performance at 95%.

Safety and Compliance

1. Have full understanding of U.S. Federal Motor Carrier Safety Regulations (CFR 396). Implement

procedures as necessary to keep Idealease and contracted customers in compliance with

regulations. Stay current with changes in the regulations.

2. Inventory and manage process to keep maintenance file documentation of customer and

company vehicles in accordance with the U.S. Federal Motor Carrier Safety Regulations (CFR

396).

3. Develop, communicate and enforce established company safety policies and procedures.

4. Certify all technicians for U.S. DOT Annual Inspections, brake inspections, and other

maintenance procedures in accordance with the corresponding regulations.

Sales and Customer Relations

1. Create and maintain positive relationships with all customers.

2. Investigate and establish course of action for customer maintenance issues and problems.

3. Aid in development of sales strategies with sales personnel to secure business as needed.

4. Assist in Orientation process for each new customer.