- Professional
It's fun to work in a company where people truly BELIEVE in what they're doing!
We're committed to bringing passion and customer focus to the business.
Job Summary
The company’s explosive growth and ambitious business goals require a Support Engineer capable of navigating a complex, highly dynamic and fast-paced environment. We’re one of the few legitimate companies offering jobs that are 100% remote, work from home.
We provide software support services for highly-available, real-time systems used by Telecommunication Service Providers. We are looking for Support Engineers who are passionate about helping customers and if this appeals to you, then you should strongly consider this position.
NOTE: Support Engineer position also assumes candidates being ready to take emergency call rotations every few weeks, where 24/7 availability is required
Responsibilities and Duties:
Take ownership of support incidents and use all available resources and knowledge to resolve them
Consistently improve the quality of your work by internalizing the feedback and coaching you receive from regular reviews of your completed tickets
Take emergency call rotations every few weeks, where 24/7 availability is required
Eligibility criteria:
2-3 years experience in a telco technical role - preferably in Support/Managed Services
Fluent in English (written and spoken)
Proficiency Linux/Unix platforms administration
Excellent problem solving and troubleshooting skills
Degree in Computer Science or Engineering
Ability to take emergency shifts every few weeks
Technical Skills required:
Knowledge in Linux and/or Unix administration, basic networking knowledge and practical understanding of TCP/IP protocol and basic DB administration skills (Oracle DB, MySQL, Postgres, SQL Server)
Familiarity with HP server remote administration and/or Dell/EMC storage devices is a plus
Familiarity with telecommunications protocol standards (especially Diameter and SS7/SIGTRAN) is a big plus
Familiarity with telecom BSS products is big plus
Shell script writing for simple tasks/debugging is a big plusnce with, Infrastructure Virtualization software like Vmware vSphere or Oracle VM Server.
Soft Skills required:
Ability to communicate confidently with highly technical customers using perfect written and spoken English
Customer advocacy, empathy and keen attention to detail
Knowledge base article and playbook preparation for building up team reference documentation
