Investment Managers Assistant FTC na Charles Stanley & Co. Ltd. BU

Job Purpose

The Investment Managers’ Assistant plays a vital role in supporting a team of Investment Managers by delivering high-quality administrative and organisational support. This role ensures the smooth running of day-to-day operations and contributes to maintaining strong, professional relationships with clients.

The successful candidate will join a small but dynamic team managing a diverse portfolio of discretionary and advisory clients. While this is a non-regulated position, it is integral to the effective administration of client portfolios and the delivery of exceptional client service.

Key Responsibilities

• Provide comprehensive administrative support to Investment Managers.
• Maintain a clean, organised, and well-stocked office environment.
• Manage incoming and outgoing post (DX and Royal Mail), including franking and logging.
• Coordinate printer maintenance and stationery supplies, including marketing materials and account opening forms.
• Handle telephone calls professionally, taking messages and recording notes on client files.
• Maintain key records and logs (e.g., Health & Safety, Financial Promotions, Complaints).
• Transcribe dictation and manage document scanning, shredding, and photocopying.
• Prepare documentation and materials for client meetings, including refreshments and client reception.
• Assist with onboarding new clients, including AML documentation and account setup.
• Ensure timely production and dispatch of client valuations in line with regulatory requirements.
• Liaise with internal departments (e.g., Operations, Accounts) to support client transactions and queries.
• Maintain accurate and up-to-date client records and assist in the preparation of suitability reports.
• Monitor and follow up on new investments and client account activity.
• Support the processing of payments, including foreign currency transactions.
• Manage client files throughout their lifecycle, ensuring compliance with regulatory standards.
• Assist with probate valuations and sales.
• Support occasional projects such as Know Your Client (KYC) data collection.
• Subject to qualifications and experience, assist with:
  • Preparing client reports and investment recommendations.
  • Executing transactions (buys/sells), CGT calculations, and valuation histories.
  • Responding to corporate actions and notifying clients accordingly.

Qualifications & Experience

• Minimum GCSEs (or equivalent) in Maths and English; A-levels preferred.
• For IP1: An industry-recognised qualification (e.g., Investment Operations Certificate) is advantageous.
• For IP2: An industry-recognised qualification is essential.
• Previous experience in a financial services or investment environment is preferred.
• A general understanding of the stock market and investment operations is desirable.

Skills & Attributes

• Excellent written and verbal communication skills.
• Strong organisational skills and attention to detail.
• Ability to work under pressure and manage multiple tasks efficiently.
• Proactive approach to problem-solving and task ownership.
• Team-oriented with the flexibility to support multiple Investment Managers.
• Positive, professional, and client-focused attitude.