Bilingual Operational Services Support na Boulder County, CO
Boulder County, CO · Boulder, Estados Unidos Da América · Onsite
- Professional
- Escritório em Boulder
About the Department
Boulder County Community Services Department is seeking to hire a Bilingual Operational Services Support. This position provides specialized clerical and technical support to ensure the efficient operation of the Joe Pelle Center (JPC). The role involves handling a variety of administrative tasks such as maintaining records and filing systems, processing financial transactions, and assisting the public with inquiries regarding current sentencing programs and clients. Current alternative sentencing programs include Electronic Home Monitoring, Day Reporting, Work Release and Community Corrections.
This is a full-time, benefited position that will work Monday - Friday 8:00am - 4:30pm. This position will work out of 3260 Airport Road, Boulder, Colorado. Under Fair Labor Standards Act (FLSA) guidelines, this position is non-exempt (eligible for overtime).
Boulder County requires its employees to reside in the state of Colorado as of the first day of work.
Hiring Salary Range: $50,004.00 - $55,506.00 Annually
Tentative Hiring Timeline:
- Phone Screening: Week of September 29th
- First Round Interviews: Week of October 13th
- Second Round Interviews: Week of October 20th
- Language Proficiency Test: Week of October 20th
- Reference Check: Week of October 20th
New employees receive an 80-hour bank of vacation at the time of hire, in addition to 8 hours of both vacation and medical leave accruals each month (Must not have been employed at Boulder County during the 12 months prior to re-hire date to qualify). Boulder County offers bountiful benefits, including pension contributions.
Boulder County employees may qualify for Public Service Loan Forgiveness (PSLF). Visit studentaid.gov for more information.
Position Duties
Supports leadership in the planning and implementation of a comprehensive plan to transition sentencing programs from the Sheriff’s Office and private vendors to the JPC Supports the scheduling of conference rooms, event coordination, and the preparation of program and training materials Develops, organizes, and maintains recordkeeping systems Reviews and verifies reports, forms and specialized records Collaborates with other agencies, to include probation, the courts and out-of-county departments, and troubleshoots issues Provides navigation and support to find appropriate services or departments Ability to interact & use soft skills with behavioral health population and working with clients and public who are dealing with high stress situations Assists the public desk in person at the front and via telephone answering questions, understanding policies and procedures, and transferring calls to appropriate parties Prepares the front office prior to opening and closing each day including counting cash and balancing payment envelopes with a cash receipt journal; checking printer machines for paper, tidying up the lobby, and checking voicemails Receives payments and issues receipts to clients and the public in person and online Picks up, delivers sorts and distributes daily mail Checks office inventory of forms and supplies - Performs related work, as required
- May be reassigned during emergency situations
Minimum Qualifications
PLEASE NOTE: When completing your application describe all relevant education and experience, as applications are assessed based on the required qualifications listed. Resumes and other attachments are not accepted in lieu of completed applications and will not be reviewed in the initial screening process. Any personally identifiable information (PII) such as name and address will be redacted from applications that meet the minimum screening requirements and are forwarded to the hiring manager. If the hiring manager selects you to advance in the hiring process, your attachments will then be shared with the hiring team.
EDUCATION & EXPERIENCE:
Boulder County is looking for well qualified candidates to fill our positions. Any combination of relevant education and experience is encouraged. In this position, we are looking for a minimum of a high school diploma, or equivalent, and 2 (two) years of prior administrative, clerical, or office support experience required.
Additional related education may count towards required experience.
BACKGROUND CHECK & FINGERPRINTING:
- A job offer is contingent on passing a background investigation with fingerprinting
BILINGUAL SKILLS:
- Applicants must demonstrate English and Spanish fluency at the time of the pre-employment screening process. Spanish language proficiency will be determined through standardized demonstration.
- Additional compensation will be provided based on the use of bilingual skills.
Other Qualifications
PREFERRED QUALIFICATIONS:
- Experience in a government, legal, or corrections setting
- Associate’s degree in business administration, office management, or a related field
KNOWLEDGE, SKILLS, & ABILITIES:
- De-escalation skills
- Ability to be compassionate while providing appropriate boundaries
- Empathy to people’s situations and limitations
- Good use of active listening skills
- Working knowledge of modern office practices and procedures, and departmental policies and regulations
- Skill in operating office equipment and personal computers to meet the demands of the position
- Ability to work effectively with other employees and the public
