26-29- Developer I (Manager 180) - Academic and Enterprise Services- Internal Applicants na West Chester University, PA

About the Department

Join a vibrant campus community whose excellence is reflected in its diversity and student success. West Chester University’s Academic and Enterprise Services invites internal WCU and PASSHE applications for the position of Developer I (Manager 180).

West Chester University, a member of the Pennsylvania State System of Higher Education, is a public, comprehensive institution committed to offering high-quality undergraduate education, select post-baccalaureate and graduate programs, and a variety of educational and cultural resources for its students, alumni, and citizens of southeastern Pennsylvania. We are a community of educators dedicated to developing graduates who succeed personally and professionally and contribute to the common good.

WCU proudly offers a positive and purposeful work environment; comprehensive employee benefits including health, vision, and dental insurance along with many wellness programs; a commitment to work-life balance including generous paid vacation, paid sick time, military leave and paid time off for most major holidays; and a University mission to support employee personal and professional growth including a tuition waiver for self and family members, training and development, and advancement opportunities.

The Developer I is a member of the Academic and Enterprise Services team, reporting to the Assistant Director of Client and Application Support Services. This entry-level role supports both the operational and project-based needs of the University’s academic enterprise systems. The position splits time between resolving Tier 1 and Tier 2 support tickets and contributing to the development, enhancement, and maintenance of applications and integrations within Ellucian Banner and related systems.

The Developer I collaborates with senior developers, business analysts, and functional staff to troubleshoot issues, implement technical solutions, and support daily system operations. This position builds foundational skills in enterprise application support and software development, preparing the employee for advancement to Developer II and III roles.

The ideal candidate will demonstrate technical aptitude with enterprise applications and integrations, strong problem-solving, analytical and organizational skills, effective communication and collaboration abilities, attention to detail, and an eagerness to learn and grow in a complex IT environment.

Responsibilities include:

• Provide application support and incident response
• Respond to and resolve Tier 1 and Tier 2 incidents and service requests
• Troubleshoot data flow, access, and performance issues across systems including Banner
• Monitor logs and alerts; take corrective action or escalate
• Support patching and system maintenance activities
• Maintain documentation for recurring issues and resolution
• Support software development and system enhancements
• Assist in development, testing, and maintenance of code, APIs, and integrations
• Contribute to new feature implementation and enhancements
• Follow standards for development, version control, and deployment
• Participate in code reviews and continuous improvement
• Contribute to business process improvement
• Collaborate with business analysts and functional partners to assess processes
• Document workflows and suggest improvements or automation opportunities
• Provide project coordination and documentation
• Support project planning by preparing technical specs and task estimates
• Document configuration decisions and end-user guides
• Other Duties as Assigned

Position Duties

• Bachelor’s degree 
• Experience in application support, software development, or systems integration
• Basic programming experience working with JavaScript and PL/SQL
• Working knowledge of SQL, relational databases, and API concepts 
• Troubleshooting and end-user support experience

Minimum Qualifications

• Experience supporting or developing within Ellucian Banner
• Working knowledge of the Ethos Platform and Banner Business APIs
• Understanding of Argos, DegreeWorks, BEP, or OnBase
• Experience supporting enterprise systems 
• Higher education work experience 

Other Qualifications

This hybrid position blends in-office and remote work.

Candidates should apply online at https://www.schooljobs.com/careers/wcupa. A cover letter, resume, and three professional references with contact information are required. Incomplete applications will not be reviewed.

Review of applications will begin immediately and continue until the position is filled. 

Applicants must successfully complete the interview process to be considered as a finalist. All offers of employment are subject to and contingent upon satisfactory completion of all pre-employment background checks.

Developing and sustaining a diverse faculty and staff advances West Chester University’s educational mission. West Chester University is an Affirmative Action – Equal Opportunity Employer.