Conference Services Lead na None

Position Overview:

We are seeking a reliable and service-oriented Conference Services Lead to support the successful execution of meetings, conferences, and special events. This role involves setting up audio-visual (AV) equipment, arranging conference and meeting spaces, and assisting with catering setup and basic food service tasks. The ideal candidate will be detail-oriented, professional, and capable of working both independently and as part of a team in a fast-paced environment.

Key Responsibilities:

Meeting & Conference Room Setup

• Prepare conference and meeting rooms according to event specifications (tables, chairs, signage, etc.), ensuring that amenities are as ordered.
• Ensure all spaces are clean, organized, and presentable before guest arrival

Audio-Visual (AV) Setup & Support

• Set up, test, and operate AV equipment (projectors, microphones, speakers, screens, video conferencing systems, etc.)
• Provide basic technical support during events and escalate issues when needed
• Assist with equipment inventory and maintenance

Catering & Hospitality

• Assist with catering setup, including buffet lines, beverage stations, and tableware
• Maintain cleanliness and restocking of catering areas during events
• Perform light food service duties such as plating, replenishing items, and clearing used dishes
• Step in as acting Catering Supervisor when needed, overseeing setup, service flow, team coordination, and guest satisfaction
• Adhere to food safety and sanitation standards
• Support the setup, restocking, and cleanliness of the hotel’s continental breakfast area as needed.
• Ensure adherence to food safety and sanitation standards and assist with training or guiding team members as appropriate

General Support

• Greet and assist guests with professionalism and courtesy
• Respond to last-minute changes or special requests promptly
• Demonstrate a self-starter mindset by taking initiative, anticipating needs, and proactively addressing tasks without constant supervision
• Work collaboratively with team members across departments to ensure seamless guest experiences
• Maintain flexibility to assist with various hotel operations as needed, including support for front desk, housekeeping, or other event-related services.

Qualifications:

• High school diploma or equivalent required
• Prior experience in conference services, hospitality, AV tech, or food service preferred
• Basic knowledge of AV equipment (projectors, sound systems, video conferencing tools)
• Comfortable lifting up to 50 lbs and standing/walking for extended periods
• Strong communication and problem-solving skills
• Flexibility to work early mornings, evenings, or weekends as event schedules require

Work Environment:

• Indoor corporate conference and event settings
• Fast-paced, guest-facing environment
• Some physical labor required (lifting, pushing, setting up furniture/equipment)

BENEFITS FOR OUR TEAM MEMBERS:

Full-time positions offer the following benefits to associates:  

• Medical, Dental, Vision, Disability, Accident, Critical Illness Insurance & HSA Account with employer match
• Employer Paid Life Insurance
• Paid Time Off & Paid Holidays
• Quarterly Bonus Opportunities
• Earned Wage Access
• Retirement Plan

This job description is subject to change at any time.