Hint Case Manager na None

The purpose of this position is to provide direct client services to individuals who are coming out of housing instability and moving into a pilot no barrier housing site. Through direct and collaborative assessments, the HINT Case Manager will identify possible barriers in the client’s life which may impact their ability to maintain permanent housing stability. The HINT Case Manager will work to address those barriers. 

The major challenge of this position is to provide direct services and support to individuals who often are living with multiple issues and diagnosis such as substance abuse, mental illness, traumatic brain injury and HIV/AIDS. It may also be a challenge to maintain contact with the prospective residents prior to their coming into housing due to the transient nature of housing instability. 

 The HINT Case Manager will work in a team environment including external partners.  

 The hourly range based on skills, qualifications, and experience: $22-24/hour

* Individuals with lived experience or a passion for working with our target populations (Gay/Bi/MSM/Queer, Indigenous/Native, Transgender, African American, multi-racial communities, HIV positive people) are encouraged to apply.

This is a full-time hourly position at 40 hours per week and may require non-standard hours which may require evenings and weekends. Benefits include Medical, Dental, Vision, 4% match of 403(b) retirement fund, four weeks of Paid Time Off in year one, and more. The position is based on-site in South Minneapolis. 

Duties and Responsibilities:

• Build authentic, trusting relationships individuals who are coming out of histories of homelessness and/or housing instability using a trauma-informed, housing-first approach.
• Provide individualized, field-based case management services focused on housing retention, health, and personal goals.
• Provide field-based, harm-reduction-focused support, including overdose prevention education, safer use strategies, and linkage to MAT (Medication-Assisted Treatment) and detox/recovery resources when desired.
• Connect and coordinate with community resources.
• Respond to crises and changing needs with care and creativity, no two days will be the same.
• Participate in team-based support strategies and maintain clear, timely documentation.

• Participate in assessments of chemical health, mental health, cognitive and physical health status to understand client’s background and risks.  Complete safety assessments.
• Utilize motivational interviewing, harm reduction, and a strength-based approach to client work.
• Create collaborative service plan with client, with goal being to stabilize once in housing and create long-term success in housing
• Communicate with shelter workers, HIV case managers, therapists, and other support professionals on a regular basis.
• Create Housing Support Plans with client and assist client in meeting goals of Plan.
• Provide direct support when appropriate, such as hoarding management and organizing in unit.
• Provide transportation and/or accompaniment for client to housing-related appointments.  Accompany client to medical and/or mental/chemical health appointments as appropriate.
• Provide assistance with independent living skills as needed to ensure success once in housing.
• Understand and uphold the Vulnerable Adults Act and HIPPA regulations.

Education and Experience:

• Bachelor’s degree in human services or equivalent lived/professional experience. One to two years of experience working with homeless populations and/or the HIV+ populations in the Twin Cities preferred.
• Familiarity with Clare Housing’s values and service model is a plus.

Knowledge, Skills, and Abilities:

• Have a sensitivity and aptitude for working with individuals who were formally homeless and persons living with HIV, mental illness, and chemical health problems. Comfort working with folks who may be actively using substances or living with unmanaged mental health concerns.
• Ability to work respectfully and communicate effectively with multi-cultural, diverse populations in what can be at times stressful and emotional situations. 
• Strong communication and de-escalation skills.
• Must be able to relate professionally with residents, staff, shelter workers and case managers.
• Ability to work with an interdisciplinary team 
• Ability to work with autonomy and/or collaboratively and adapt to evolving program needs 
• Strong organizational and problem-solving skills, and the ability to multi-task. 
• Ability to develop support-based relationships with clients who are coming out of histories of homelessness and/or housing instability.
• A genuine commitment to harm reduction, housing-first principles, and unconditional support.
• Excellent interpersonal communication skills; verbal and written.
• Ability to maintain professional boundaries and practice self-care in a position that is confronted often with physical illness, mental illness, and chemical abuse issues.
• Must have the emotional stability needed to cope with the mental and emotional stress of the position.
• Ability to maintain confidentiality of client information.
• Access to a reliable vehicle and ability to maintain good driving record and insurance levels, as directed by the agency, to fulfill job duties that require travel into the community. Valid driver’s license required.

Licenses and/or Certifications:

• Driver’s License, State ID or Passport 
• Access to reliable vehicle and ability to maintain good driving record and insurance levels, as directed by the agency, to fulfill job duties that require travel in the community.

* Individuals with lived experience or a passion for working with our target populations (Gay/Bi/MSM/Queer, Indigenous/Native, Transgender, African American, multi-racial communities, HIV positive people) are encouraged to apply.

This position is based in a low barrier supportive housing building for adults living with HIV and other disabilities. Many of the residents are formerly homeless individuals. The building has stairs and multiple floors with no elevator and is smoke free.  This position is held during normal business hours, which may include evening and weekend hours. The person in this position will be exposed to body fluids, infections, odors and must practice universal precautions.

All employees are expected to work effectively in a mission-driven organization whose residents and staff exhibit significant diversity with respect to age, race/color, disability, marital status, national origin, religion, sex, gender identity, sexual orientation, familial status, genetic information, or veteran’s status.

Note: Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.