- Professional
- Escritório em Ypsilanti
JOB DESCRIPTION
Job Title: IT Technician
Department: Information Technology Systems
Reporting To: IT Service Delivery Manager
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Duties and responsibilities include, but are not limited to:
- Answer incoming calls and log all customer questions and issues accurately and efficiently into the help desk ticketing system.
- Troubleshoot hardware and software-related issues, including networking issues (TCPIP), Microsoft Office suite and custom applications.
- Assist end users with setup of equipment, including desktops, projectors, video conferencing systems, other peripherals as required.
- Building of PCs for internal company use, including image creation / maintenance, and asset tracking.
- Assist with technical training and user education as needed.
- Assist with special project work as needed.
- Keep abreast of current technology trends and practices.
- PC and Printer repair.
- May require late night and weekend coverage.
- Ability to follow documented standards and procedures as well as verbal/written directives.
- Ability to resolve tickets/requests and respond to all communications in a timely manner.
- Maintain a clean working area, free of debris or other clutter.
- Maintain a positive and professional attitude with both customers and other employees at all times and help foster a positive work environment.
- Other duties as assigned.
QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
- Two to four years’ experience in Microsoft Windows OS and the ability to fix hardware items such as printers, desktops and laptops.
- Must have experience with Microsoft Office Software Suite.
- Must have experience and/or training in LAN, WAN and wireless network support.
- Demonstrate troubleshooting capabilities.
- Be willing and able to interface with users on a beginner level.
- Ability and willingness to follow direction.
- Phone / PBX and/or experience is a plus.
- Airwatch / MDM experience is a plus.
- Strong communication and interpersonal skills.
- Demonstrate honesty, integrity and respect for others, a willingness to be flexible and open to change.
Experience in the Airline industry a plus.
EDUCATION and/or EXPERIENCE:
High school graduate; some college and/or technical school desirable.
LANGUAGE SKILLS
Ability to read, write and understand spoken and written English. Ability to write routine reports and correspondence. Ability to give verbal and written direction to assigned staff.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to reach with hands and arms, stand; walk; talk or hear; and use hands to finger, handle, feel or operate objects, tools, or controls. The employee is occasionally required to sit; climb or balance; stoop, kneel, crouch or crawl.
The employee must occasionally lift and/or move more than 50 pounds.
WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Work is performed primarily in an aircraft maintenance facility setting. The noise level in the work environment is or can be loud.
