Scheduling Supervisor na Brio Living Services

Join Our Team as a Scheduling Supervisor! 

✨ Why You’ll Love Working Here:

• Career Growth & Development – Advance your career with tuition assistance and school scholarships up to $3,000 per semester.
• Wellness Program & Reimbursement – Prioritize your health and well-being, reimbursed 120 a year!
• Competitive Benefits for Full-Time Team Members – Enjoy Medical, Vision & Dental Insurance starting on the 1st of the month after 30 days of hire.
• Retirement Savings Plan – Secure your future with employer contributions.
• Generous 6 weeks of Flexible time off per year—plus paid holidays on top of that.
• Team Member Referral Bonus Program – Earn $500 when you bring great people to our team!

🕒 Schedule: Full-time, salaried | Mon-Fri 8am-4:30pm | Hybrid role, serving both locations. 

🏢 Department: LifeCircles PACE | Holland & Muskegon
 

🎯 What You’ll Do in This Role:

As the Scheduling Supervisor, you’ll lead and support our Referral Coordinators/Scheduling team across both Holland and Muskegon LifeCircles PACE locations. In this role, you’ll oversee daily scheduling operations—making sure medical appointments and transportation services are coordinated smoothly and efficiently for our participants.

You’ll guide and develop a dedicated team, manage workflows, and step in with hands-on support when needed. If you’re a strong communicator with leadership skills and a passion for keeping things running seamlessly, we’d love to have you on our team!

Primary Responsibilities:

• Oversee daily operations of the Referral Coordinators/Scheduling team across both Holland and Muskegon LifeCircles locations.
• Supervise, coach, and develop staff.
• Collaborate with contracted transportation vendors, external medical/specialist providers, IDT members, HPM Manager, HIM Manager, and Medical Records team to align on participant needs, service authorizations, and documentation accuracy.
• Audit and reconcile outside medical/specialist appointments, billing, authorizations, and orders to ensure seamless service fulfillment and accurate claim adjudication.
• Develop, audit, and maintain universal scheduling documentation and process guidelines to promote consistency across locations.
• Provide backup coverage for Referral Coordinators and other team members as needed.

✅ What You’ll Need:

• Demonstrated ability to manage scheduling workflows, ideally spanning multiple locations, for at least two years.
• Proven experience operating within a healthcare environment using an Electronic Medical Record (EMR) system for a minimum of two years.
• Experience mentoring, conducting performance discussions, approving time cards, and fostering team growth.
• Experience supporting older adults or senior populations for at least one year, especially in contexts involving coordination of care or appointments.
• High school diploma or equivalent, required.
• Valid Michigan driver’s license and reliable transportation, required.

The above is a summary of the position, it in no way states or implies that these are the only duties this position will be required to perform. If selected for the position you will receive a full job description.

Ready to Make an Impact?

 At Brio Living Services, we’re looking for compassionate, dedicated individuals who are ready to contribute to a supportive and dynamic team. If this sounds like you, we’d love to have you join us!

📩 Apply today and let’s build a healthier future together!

ACCESSIBILITY SUPPORT

Brio Living Services is committed to offering reasonable accommodation to job applicants with disabilities. If you need assistance or an accommodation due to disability, please contact us at [email protected]

BRIO LIVING SERVICES IS AN EQUAL OPPORTUNITY EMPLOYER

Brio Living Services provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, or genetics in accordance with applicable federal, state and local laws.

Req#