Customer Support Center Representative na Security Federal Bank
Security Federal Bank · Aiken, Estados Unidos Da América · Hybrid
- Junior
- Escritório em Aiken
Description
The Customer Support Center Representative is responsible for delivering exceptional service to bank customers by telephone and online chat in an efficient, accurate, and professional manner. The Representative provides account information, researches and resolves customer requests, troubleshoots online banking access issues, and performs a variety of account maintenance functions. The role also includes identifying customer needs and recommending appropriate bank products and services.
Requirements
The Customer Support Center operates seven days a week. This position follows a hybrid schedule, alternating between some weeks of four 10-hour shifts and other weeks of five 8-hour shifts. Work hours align with the operating hours of the Bank’s seven-day branches. BI-lingual experience a plus.
Competitive salary and benefits package available. EEO.
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