Guest Service Agent na StepStone Hospitality Inc.

Description

Front Desk Clerk - Hotel

Join our dynamic hospitality team as a Front Desk Clerk, where your friendly demeanor and organizational skills will create a welcoming experience for our guests. This role offers an excellent opportunity to be the first point of contact for visitors and to contribute to the smooth operation of our hotel.

Key Responsibilities:

- Greet and assist guests with check-in and check-out procedures in a courteous and efficient manner

- Manage reservations, cancellations, and modifications using the hotel management system

- Provide guests with information about hotel amenities, local attractions, and services

- Handle guest inquiries, requests, and complaints professionally and promptly

- Maintain accurate records of guest transactions and billing

- Coordinate with housekeeping and maintenance staff to ensure guest rooms are prepared and maintained

- Ensure the front desk area is tidy and organized at all times

- Follow hotel policies and procedures to ensure safety and security

Skills and Qualifications:

- High school diploma or equivalent; additional hospitality or customer service training is a plus

- Proven experience in front desk, customer service, or hospitality roles preferred

- Excellent communication and interpersonal skills

- Strong organizational and multitasking abilities

- Proficiency with hotel management software and basic computer skills

- Ability to remain calm and professional in high-pressure situations

- Flexibility to work various shifts, including evenings, weekends, and holidays

We foster a welcoming and inclusive environment where team members are valued and encouraged to grow. Join us to be part of a vibrant team dedicated to delivering exceptional guest experiences and advancing your career in hospitality.