Bilingual Escrow Contact Specialist na First National Bank of America
First National Bank of America · Lansing, Estados Unidos Da América · Onsite
- Junior
- Escritório em Lansing
First National Bank of America is seeking a detail-oriented and bilingual (Spanish/English) Escrow Contact Specialist to join our team. The Escrow Contact Specialist will be the primary point of contact for customers, handling inquiries related to escrow accounts, taxes, and insurance. We are willing to train candidates with exceptional communication and customer service skills, regardless of prior work experience.
Responsibilities:
- Provide exceptional customer service to customers by handling inbound and outbound calls regarding escrow, taxes, and insurance
- Execute outbound call campaigns to communicate important updates and escrow related loan information
- Collaborate with internal teams to ensure a seamless servicing experience for borrowers
- Respond to borrower inquiries through email, ensuring clear and accurate communication
- Apply knowledge of mortgage escrow to resolve issues and answer questions effectively
- Maintain accurate records of customer interactions and transactions
Qualifications:
- Bilingual (Spanish/English) Required – Ability to communicate fluently in both languages
- Excellent phone communication skills with a focus on customer service
- Proven ability to assess daily goals and continually prioritize work
Employee benefits
- Medical – Multiple plans to choose from including HSA and traditional. Premiums as low as $0.00
- Dental – Premiums as low as $0.00
- Vision – Low premium Plan
- Discounted childcare
- Pet Insurance
- Paid Time Off (PTO)
- 401k with employer match
At First National Bank of America, we are looking for exceptional individuals with a "servant's heart" or a natural humility that recognizes the importance of prioritizing others' needs. We celebrate and acknowledge efforts that exceed expectations, whether it's delivering added value to customers or supporting colleagues. Just as interest compounds over time, the little things we do can make a substantial difference.
First National Bank of America recognizes that the quality of our people is the foundation for our success. Attracting exceptional individuals who value a challenging work environment that rewards the contributions of its people is the cornerstone of our hiring philosophy.
Note: These statements are intended to describe the general nature and level of work involved for this job. It is not an exhaustive list of all responsibilities, duties, and skills required for this job.
First National Bank of America is an Equal Opportunity Employer.
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