Homeoffice Technical Writer na LCI-Lawinger Consulting
LCI-Lawinger Consulting · Minneapolis, Estados Unidos Da América · Remote
- Professional
Location: Preference for candidates to be near Austin or Minneapolis/Maplewood. Open to fully remote if necessary.
Please submit writing sample with resume
The Business Process Mapping Specialist for IT Asset Management is responsible for analyzing, designing, and documenting end-to-end ITAM processes to ensure efficiency, compliance, and alignment with organizational goals. This role collaborates with cross-functional teams to identify process gaps, recommend improvements, and support automation and integration initiatives.
Key Responsibilities:
Qualifications:
Bachelor's degree in information systems, or related field
$50-$55/HR
Candidatar-se agora
Please submit writing sample with resume
The Business Process Mapping Specialist for IT Asset Management is responsible for analyzing, designing, and documenting end-to-end ITAM processes to ensure efficiency, compliance, and alignment with organizational goals. This role collaborates with cross-functional teams to identify process gaps, recommend improvements, and support automation and integration initiatives.
Key Responsibilities:
- Process Mapping & Documentation
- Develop and maintain detailed process maps for the full IT asset lifecycle (procurement to disposal).
- Use BPM tools (e.g., Visio, Lucidchart, ARIS) to visualize workflows and dependencies.
- Create SOPs and process documentation aligned with ITIL and ISO standards.
- Process Analysis & Optimization
- Identify inefficiencies, bottlenecks, and compliance risks in current ITAM processes.
- Recommend and implement process improvements to enhance accuracy, speed, and cost-effectiveness.
- Support continuous improvement initiatives using Lean, Six Sigma, or similar methodologies.
- Stakeholder Collaboration
- Work closely with ITAM, procurement, finance, and compliance teams to gather requirements and validate processes.
- Facilitate workshops and interviews to capture business needs and pain points.
- Governance & Compliance
- Ensure mapped processes align with internal policies, regulatory requirements, and audit standards.
- Support audit readiness by maintaining up-to-date process documentation and controls.
- Tool & System Integration
- Collaborate with IT to align process maps with system workflows (e.g., GEP, CMDB, Axonious, SCCM).
- Assist in defining requirements for automation and integration of ITAM tools.
Qualifications:
- Bachelor’s degree in information systems, or related field
- 5+ years of experience in IT Asset Management, Business Process Analysis, or related roles.
- Proficiency in BPM tools (e.g., Visio, Lucidchart, Bizagi).
- Strong understanding of ITAM frameworks (ITIL, ISO 19770).
- Experience with ITSM/ITAM platforms (e.g., ServiceNow, Flexera, Lansweeper).
- Excellent analytical, communication, and stakeholder engagement skills
$50-$55/HR
Candidatar-se agora
