CSR - General Clerk II (On-Site Supervisor) na Hixardt Technologies, INC

Job Title: General Clerk II (On-Site Supervisor)

Location: Denver Logistics Center, Golden, CO
Schedule: Monday–Friday, 6:00 AM – 6:00 PM MT (Flexible shifts within this window)
Employment Type: Full-Time, On-Site
Clearance Required: Tier 1 National Agency Check with Inquiries (NACI)

Position Overview:

The Department of Veterans Affairs (VA) is seeking a highly organized and experienced General Clerk II (On-Site Supervisor) to lead and manage a team of Veteran Service Support Technicians (VSSTs) and support staff at the Denver Logistics Center (DLS). This is a key personnel role responsible for ensuring operational excellence in a high-volume call center that serves over 1.9 million disabled Veterans nationwide.

Key Responsibilities:

• Provide daily supervision and leadership to VSSTs and On-Site Leads.
• Oversee order processing for medical equipment including hearing aids, prosthetic items, sleep apnea devices, and telehealth equipment.
• Ensure compliance with VA systems and procedures including ROES, VistA, and Pay.gov.
• Monitor performance metrics and validate production reports.
• Coordinate staffing schedules, timekeeping, and surge support.
• Conduct quality control checks and ensure adherence to federal standards.
• Serve as the primary liaison between contractor staff and VA leadership.
• Attend quarterly meetings with the Contracting Officer’s Representative (COR) and submit required reports.
• Maintain a safe, professional, and compliant work environment.

Qualifications:

• Education: High school diploma or GED required.
• Experience: Minimum of 2 years (5 years preferred) in a supervisory role within customer service, call center, healthcare, or logistics.
• Skills:
  • Strong leadership and organizational skills.
  • Excellent verbal and written communication.
  • Proficiency in Microsoft Office Suite (Word, Excel, Outlook, SharePoint).
  • Ability to type 40 WPM and perform 10-key data entry.
  • Familiarity with medical equipment terminology and VA systems is a plus.
• Security: Must pass background check and fingerprint adjudication.

Preferred Attributes:

• Experience managing call center operations or federal contracts.
• Knowledge of VA programs and Veteran support services.
• Ability to adapt to changing priorities and manage surge staffing needs.
• Commitment to excellence in customer service and Veteran care.

Why Join Us?

• Be part of a national mission supporting Veterans and clinicians.
• Work in a collaborative and structured environment with federal oversight.
• Receive on-the-job training and access to government systems.
• Enjoy competitive compensation, federal holidays off, and consistent scheduling.
• Make a meaningful impact in the lives of Veterans and their families.

Application Instructions:

Submit your resume and a cover letter detailing your supervisory experience and commitment to Veteran services. Candidates must be available to start within 10 business days of offer and complete all required onboarding and training.