- Professional
- Escritório em London
Onboarding Specialist (CDD & KYC) – UK
Location: London (3 days in office)
Introduction:
We’re WorldFirst, an international payments business helping move money around the world. We became part of Ant Group in 2019, accelerating our mission to be the most innovative and trusted digital partner for international trade by combining WorldFirst’s products with Ant’s solutions aimed at enabling the digitalization of the modern services industry globally.
We have a shared vision ‘to make it easy to do business anywhere.’ Together, we are advancing our shared aim of bringing innovative, inclusive and affordable services to small and medium-sized businesses and online merchants in the rapidly growing area of cross-border trade.
We have a shared vision ‘to make it easy to do business anywhere.’ Together, we are advancing our shared aim of bringing innovative, inclusive and affordable services to small and medium-sized businesses and online merchants in the rapidly growing area of cross-border trade.
What you’ll do:
WorldFirst's Onboarding team is responsible for the successful registration and accreditation of all UK and EEA customers. The team works within the Marketing and Sales cycle to ensure we can onboard our customers quickly, efficiently and compliantly. Specializing in CDD and KYC, the Onboarding team interacts daily with Product, Tech and Customer facing teams to enhance customer experience from the very start of their journey with WorldFirst.
- Actively champion quality customer experience throughout the WorldFirst onboarding journey
- Liaise with Risk, Sales & Customer facing teams to complete thorough CDD & KYC/KYB reviews to seamlessly onboard customers
- Verify KYC/KYB documents, ownership structures, payment flows, and UBO information
- Provide clear guidance and support to customer facing teams with regards to the onboarding policies
- Communicate with clients via phone, email or chat - where needed - to facilitate a positive customer onboarding experience
- Provide leadership and mentoring support
- Manage workload productively within agreed SLAs, adhere to approved policies and maintain best practice
- Conduct regular QA/QC, hold follow up training and guidance sessions with junior team members
- Establish and maintain effective relationships within the team and across all relevant stakeholders
- Lead continuous improvement initiatives
- Identify opportunities for AI and automation
- Conduct clear and consistent periodic account reviews of existing client’s information for ongoing KYC purposes
- Accurately record information in systems and raise any anomalies or errors
- Ensure that KYC/KYB and CDD quality standards and controls are always observed, support a culture of continuous improvement
What we’re looking for:
- Working knowledge of UK KYC & CDD regulations and processes
- Clear ability to balance business protection with customer service excellence
- Demonstrable analytical and problem-solving skills, excellent attention to detail
- Proactive, organised and highly efficient - able to work independently and support the wider team through periods of high volumes
- Excellent written and verbal communication skills
- High responsiveness, collaboration & team orientated ethics
- Positive, flexible, and keen to continue learning and improving
- Work from office 3 days per week/ in line with business requirements
Qualifications
- Minimum 3-5 years of UK customer onboarding experience, preferably in Fintech or payment services
- Ideally degree educated/equivalent professional qualifications
- Business level English (Mandarin and/or additional European languages considered a bonus!)
WorldFirst is proud to be an equal opportunity employer. We are passionate about creating a diverse and inclusive workplace where our people feel that they belong and can reach their full potential. We believe our differences are our strengths and are committed to recruiting, developing and retaining a team from a variety of backgrounds, perspectives, and skills.
We encourage applications from all individuals regardless of race, age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, religion or belief, and marriage and civil partnership.
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