- Escritório em Bristol
At Bristol Water we’ve been making people healthier and the economy stronger since 1846. We’ve served generations of families and will serve generations to come.
We’re here to have a positive impact on people and the planet for generations. We don’t just give people water - we keep them healthy and help them grow. We work around the clock, testing our water hundreds of times every day.
We take this same view with our 600 employees, we don’t just give them jobs in water, we keep them healthy and help them grow.
We’re one of the smallest water companies in the UK. Being small means we’re nimble and can achieve things quickly for our customers and our people.
But while we’re small, we’re also part of a larger family. In June 2021 we became part of the Pennon group, which also owns South West Water and Bournemouth Water.
This means that as part of our team, you’ll get the best of both worlds – the dynamism and fast pace of a smaller company, along with the security and breadth of opportunity that comes with being part of a large organisation.
Do you have a passion for great customer service? Bristol Water are looking for a Customer Advisor to join our Customer Hub.
This is a fantastic opportunity for you to join us working various shifts to help and make sure each and every customer’s experience a great one!
What will you be doing?
As an Operational Customer Advisor, you’ll be passionate about ensuring that customers always receive the best possible service. If you live in our supply area, they’re all your friends and neighbours after all.
Working in a small and supportive team, this varied role will require excellent customer service skills and the ability to react quickly in an empathic and calm manner.
You’ll be providing advice and guidance about a variety of issues, ranging from water pressure, and water quality questions, to emergencies within customers’ homes, or simply keeping them updated about progress and checking satisfaction levels.
Day to day you’ll be…
What we are looking for:
All the training you’ll need will be provided, but ideally you will have some experience supporting customers.
This is a full-time role working an average of 38 hours per week covering various shifts over each 6-week period to help make sure our customers are supported.
Above all, you will need to demonstrate our competencies and core values: BE ROCK SOILD, BE YOU, BE THE FUTURE
What's in it for you?
As well as a friendly, supportive working environment and opportunities for development, the role also offers:
Closing date: 23rd September 2025
Please note that the successful candidate will be subject to a mandatory DBS check as part of the onboarding process.
Be yourself, we like it that way. Together, we will build a culture of belonging, where inclusion is instinctive. Diversity is our strength and a reflection of our communities. We care, we value everyone, we celebrate uniqueness.
Our core values which are essential to our success are:
Be Rock Solid - Build trust and be trusted. Be the one we all look to and can depend on.
Be You - We want you to bring your best everyday. Be yourself and make your mark in your individual way.
Be the Future - Embrace change. Drive Progress. Own the challenge.
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