Senior Manager, CIB Servicing Controls Optimisation na Lloyds Banking Group

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Job Description Summary

Job Description

JOB TITLE: Senior Manager, CIB Servicing Controls Optimisation

SALARY: From £83,000+ (dependent on experience)

LOCATIONS: Birmingham / Bristol / Edinburgh

HOURS: Full-Time

WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites

About This Opportunity

Our Chief Controls Office (CCO) is a core part of Corporate and Institutional Banking (CIB). We’re on an exciting journey and there couldn’t be a better time to join us. The Group is undertaking the largest financial services transformation in the UK, which means the CCO needs to continue to evolve as a team, enabling CIB’s growth ambitions and empowering our people to take end-to-end accountability for managing the risks that they face and controls they operate.
 

We're looking for a dynamic, motivated, and forward-thinking Senior Manager to join the team, who leads a team of control professionals to optimise the design, management and operation of our key controls, with appropriate process mapping and monitoring.

The Senior Manager, CIB Servicing Controls Optimisation works with the Client Servicing teams, mainly sat in the COO function to mitigate and control risks in accordance with risk appetite. This role also includes the Advisory teams covering ESG and Ratings.
 

Key Accountabilities

• Analyse, investigate and evaluate the control environment, providing insight and support to the implementation of the first line of defence model

• Challenge and advise the business on how to mitigate and control risks in accordance with the risk appetite

• Lead a team of control management professionals, who support the design, optimisation, process mapping, testing and monitoring of the control environment.

• Deputises for senior colleagues as required

• Embed control by design and advance control automation and preventative metrics

• Support robust risk management in alignment with the Group’s Enterprise Risk Management Framework (ERMF)

• Support in finding opportunities to simplify, optimise, and automate controls using innovative technology. Assess the effectiveness of controls and create insights with new indicators and data analysis

• Triage continuous improvement opportunities for controls, ensuring the correct investment channels are pursued

• Liaise with Platforms to ensure changes delivered into CIB, are robustly challenged, with enduring controls considered

• Support in achieving strategic goals and delivering faster, more efficient services for our customers

What You'll Need

• Risk and Control Expertise – Proven experience in managing risk and control processes, including end-to-end mapping, policy implementation, and applying methodologies such as Control by Design (CbD).

• Risk Frameworks – Understanding of Group-wide risk frameworks and governance structures, and how they apply to operational and non-financial risk management.

• CIB Non-Financial Risk Knowledge – Familiarity with key risk areas including transaction processing, conduct, economic crime, data, resilience, and third-party exposure.

• Leadership – Demonstrated ability to inspire and lead teams towards strategic goals.

• Strategic and Commercial Foresight – Ability to anticipate future control needs, interpret policy, and advise the business to deliver commercially sound outcomes.

• Stakeholder Engagement – Strong communication and influencing skills, with experience collaborating across teams to deliver change and improve customer outcomes.

• Agile and Adaptive Working – Comfortable operating in agile environments, promoting transformation and managing ambiguity in regulated settings.

About Working For Us

Our ambition is to be the leading UK business for diversity, equity and inclusion supporting our customers, colleagues and communities and we’re committed to creating an environment in which everyone can thrive, learn and develop. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer Initiative.

We offer reasonable workplace adjustments for colleagues with disabilities, including flexibility in office attendance, location and working patterns. And, as a Disability Confident Leader, we guarantee interviews for a fair and proportionate number of applicants who meet the minimum criteria for the role with a disability, long-term health or neurodivergent condition through the Disability Confident Scheme. We provide reasonable adjustments throughout the recruitment process to reduce or remove barriers. Just let us know what you need.

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%

• An annual performance-related bonus

• Share schemes including free shares

• Benefits you can adapt to your lifestyle, such as discounted shopping

• 30 days’ holiday, with bank holidays on top

• A range of wellbeing initiatives and generous parental leave policies

If you’re excited by the thought of becoming part of our team, get in touch. We’d love to hear from you.

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks.  We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person. 

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.