- Professional
- Escritório em Alicante
Are you passionate about driving product service excellence and continuous improvement in a global environment? Join our Product Service team and help us shape customer-centric, sustainable, and cost-effective service concepts that deliver high quality and performance worldwide.
Key Responsibilities
- Lead and support small to mid-size product service improvement and product change projects, following internal processes (e.g., SOP-121, SOP-70).
- Coordinate the timely implementation of product service changes to ensure seamless customer experience and operational continuity.
- Create, update, and maintain work instructions, SOPs, and operating documentation aligned with quality standards.
- Assist with visual documentation, including capturing and editing images of parts, products, and processes for manuals and guides.
- Collaborate with cross-functional teams including Quality, Regulatory, Operations, R&D, Marketing, and Sales to align service processes.
- Act as a responsible task owner for Non-Conformance (NC) and Corrective and Preventive Actions (CAPA) in line with relevant SOPs.
- Support the development of service monitoring tools, dashboards, and reports (e.g., IRIS) to track performance and drive improvements.
- Analyze service diagnostics data, identify trends, and propose effective corrective actions to enhance service performance.
Your Profile
- Degree in Engineering or equivalent practical experience in an operations or service-related field.
- Demonstrated experience in project coordination or continuous improvement within a technical or manufacturing environment.
- Analytical and problem-solving skills, with attention to detail and process orientation.
- Excellent verbal and written communication skills; able to convey complex information clearly.
- Collaborative team player with the ability to work across functions and cultures.
- Proficient in MS Office and SAP; experience with tools like Salesforce is a plus.
- Fluent in English; knowledge of German or Spanish is advantageous.
- Self-motivated, well-organized, and able to manage multiple priorities in a dynamic environment.
We kindly ask candidates to attach their CV in English.
Candidatar-se agora
