Senior Executive - Warehouse Operations - Contract Logistics na The Peninsular and Oriental Steam Navigation Company

ROLES & RESPONSIBILITIES
Key responsibilities    Operations Management
    Responsible for whole shift operation along with manpower planning.
    Responsible for all warehouse functions of Inward, Sorting, Picking, Outbound and Inventory.
    Need to unload all the vehicles on time and acknowledge on mail for vehicle reporting.
    Need to plan required manpower in line with volume fluctuations. 
    150 plus staff needs to be handled independently with teamwork.
    Responsible for loss control of site.
    Need to analyze ops miss report and productivity.
    Need to ensure good hygiene of warehouse.
    Timely reply of customer queries.
    Not to compromise on safety of employees and premises. 
    Timely escalations to Management on non-compliance.
    Timely acknowledge on mail for any short/ excess shipments received.
    Plan for Improve productivity of the site.
    Layout wise manpower planning.
o    Regional P & L management 
    Ensure zero debits from customer.
    Avoid productivity loss in Ops to sustain margins.
    Ensure P & L in line within budget
Customer relationship Management
    Support to customer based on timely.
    Resolving customer queries and sending reports timely. 
    Customer escalation handling, proactively take actions to reduce complaints along with Warehouse Manager

QUALIFICATIONS & COMPETENCIES
    •    Minimum 2-3 logistics industries experience with at least 4 years in relevant industry. 
•    Rich Exposure to DC Operations
•    Ability to work under advanced IT environment/Tech savvy.
•    Graduate / Postgraduate from reputed university preferably in Operations and supply chain management