Manager-Control Management na American Express

%3Cp class=%22MsoNormal%22 style=%22margin-bottom: 0in;%22%3E%3Cspan style=%22font-size: 16px;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3E%3Cspan style=%22mso-ascii-font-family: Calibri; mso-fareast-font-family: Calibri; mso-hansi-font-family: Calibri; mso-bidi-font-family: Calibri; color: black; mso-themecolor: text1;%22%3EAt American Express, our culture is built on a 175-year history of innovation, shared values and leadership behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you%26rsquo;ll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.%26nbsp;%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/span%3E%3C/p%3E%0A%3Cp class=%22MsoNormal%22 style=%22margin-bottom: 0in;%22%3E%3Cspan style=%22font-size: 16px;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3E%3Cspan style=%22mso-ascii-font-family: Calibri; mso-fareast-font-family: Calibri; mso-hansi-font-family: Calibri; mso-bidi-font-family: Calibri; color: black; mso-themecolor: text1;%22%3E%3Cspan style=%22mso-spacerun: yes;%22%3E%26nbsp;%3C/span%3EHere, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/span%3E%3C/p%3E%0A%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-size: 16px;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3EGlobal Servicing (GS) is responsible for the company%27s customer service, credit, and fraud operations serving consumers, commercial clients, and merchants around the world, as well as global consumer travel and lifestyle servicing. GS provides the world%27s best customer experience every day by building on Amex%27s 175-year legacy of service excellence, leveraging new technologies and capabilities to drive innovation, and bringing a human touch to each customer interaction.%3C/span%3E%3C/span%3E%3Co:p%3E%3C/o:p%3E%3C/p%3E%0A%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-size: 16px;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3EGS Control Management supports our organization in identifying, assessing, %26amp; managing operational risk and supporting customer complaints resolution %26amp; privacy rights, to maintain a strong %26amp; consistent risk %26amp; control culture across GS.%3C/span%3E%3C/span%3E%3Co:p%3E%3C/o:p%3E%3C/p%3E%0A%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-size: 16px;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3EThe objective of the GS Control Management Issues, Events %26amp; Remediation team is to ensure timely identification, response, and resolution of risk events and issues to minimize impact, as well as to prevent recurrence through effective remediation and lesson learning.%3C/span%3E%3C/span%3E%3Co:p%3E%3C/o:p%3E%3C/p%3E%0A%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-size: 16px;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3EGS is looking for a Manager of Issues, Events %26amp; Remediation focused on ensuring control management is embedded in the day-to-day operations of our organization. It will involve extensive collaboration with multiple partners across numerous business units, functional areas, and geographies. %3C/span%3E%3C/span%3E%3Co:p%3E%3C/o:p%3E%3C/p%3E%0A%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-size: 16px;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3EThe Manager, GS Issues, Events %26amp; Remediation will:%3C/span%3E%3C/span%3E%3C/p%3E%0A%3Cul%3E%0A%3Cli class=%22MsoNormal%22 style=%22font-family: Arial;%22%3E%3Co:p%3E%3C/o:p%3E%3Cspan style=%22font-size: 16px;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3E%3Cspan style=%22mso-ascii-font-family: Calibri; mso-fareast-font-family: Calibri; mso-hansi-font-family: Calibri; mso-bidi-font-family: Calibri;%22%3ESupport remediation of issues by influencing BU, who own and execute issue/Operational Risk Event (ORE) remediation%3C/span%3E%3C/span%3E%3C/span%3E%3C/li%3E%0A%3Cli class=%22MsoNormal%22 style=%22font-family: Arial;%22%3E%3Cspan style=%22font-size: 16px;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3EFacilitate investigation and conduct root cause analysis to address repeated issue types%3C/span%3E%3C/span%3E%3C/li%3E%0A%3Cli class=%22MsoNormal%22 style=%22font-family: Arial;%22%3E%3Cspan style=%22font-size: 16px;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3EPerform quality assurance on documentation of issue/ORE type, urgency, severity/impact (e.g., impact analysis), and investigate as necessary to understand and address the root causes%3C/span%3E%3C/span%3E%3C/li%3E%0A%3Cli class=%22MsoNormal%22 style=%22font-family: Arial;%22%3E%3Cspan style=%22font-size: 16px;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3ETriage the areas of remediation process, including tracking progress, validating resolution efficacy, communicating status updates to stakeholders to embed accountability along the process, collaborating with other Operational Risk Management (ORM) teams as necessary%3C/span%3E%3C/span%3E%3C/li%3E%0A%3Cli class=%22MsoNormal%22 style=%22font-family: Arial;%22%3E%3Cspan style=%22font-size: 16px;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3EReview quality assurance of documentation and maintenance of records of issues/OREs and remediations to ensure transparency and accountability in the issue management process%3C/span%3E%3C/span%3E%3C/li%3E%0A%3Cli class=%22MsoNormal%22 style=%22font-family: Arial;%22%3E%3Cspan style=%22font-size: 16px;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3ESupport the End-to-End (E2E) BU issue resolution process, embedding accountability and ensuring lessons learned are integrated into future ORM practices%3C/span%3E%3C/span%3E%3C/li%3E%0A%3Cli class=%22MsoNormal%22 style=%22font-family: Arial;%22%3E%3Cspan style=%22font-size: 16px;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3EOpine on specific control enhancements related to issues%3C/span%3E%3C/span%3E%3C/li%3E%0A%3Cli class=%22MsoNormal%22 style=%22font-family: Arial;%22%3E%3Cspan style=%22font-size: 16px;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3EEngage with key stakeholders, including business unit partners and compliance colleagues, to facilitate effective issue management and resolution%3C/span%3E%3C/span%3E%3C/li%3E%0A%3Cli class=%22MsoNormal%22 style=%22font-family: Arial;%22%3E%3Cspan style=%22font-size: 16px;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3EReview and advise on detailed reports on issue status, trends, and outcomes to senior management and governance committees%3C/span%3E%3C/span%3E%3C/li%3E%0A%3Cli class=%22MsoNormal%22 style=%22font-family: Arial;%22%3E%3Cspan style=%22font-size: 16px;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3ESupport sharing insights, better practices, themes, etc. across the enterprise%3C/span%3E%3C/span%3E%3C/li%3E%0A%3C/ul%3E%0A%3Cp class=%22MsoNormal%22 style=%22margin-bottom: 0in;%22%3E%3Cspan style=%22font-size: 16px;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3E%3Cb%3E%3Cspan style=%22mso-ascii-font-family: Calibri; mso-fareast-font-family: Calibri; mso-hansi-font-family: Calibri; mso-bidi-font-family: Calibri; color: black; mso-themecolor: text1;%22%3ERequired Qualifications: %3C/span%3E%3C/b%3E%3Cspan style=%22mso-ascii-font-family: Calibri; mso-fareast-font-family: Calibri; mso-hansi-font-family: Calibri; mso-bidi-font-family: Calibri; color: black; mso-themecolor: text1;%22%3E%3Cspan style=%22mso-spacerun: yes;%22%3E%26nbsp;%3C/span%3E%3C/span%3E%3C/span%3E%3C/span%3E%3C/p%3E%0A%3Cul%3E%0A%3Cli class=%22MsoNormal%22 style=%22font-family: Arial;%22%3E%3Co:p%3E%3C/o:p%3E%3Cspan style=%22font-size: 16px;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3E%3Cspan style=%22mso-fareast-font-family: %27Yu Mincho%27; mso-fareast-theme-font: minor-fareast;%22%3E3+ Years experience in operational risk management (e.g., within Risk and/or Internal Audit function) Understanding of critical operational risk management lifecycle activities %3C/span%3E%3C/span%3E%3C/span%3E%3C/li%3E%0A%3Cli class=%22MsoNormal%22 style=%22font-family: Arial;%22%3E%3Cspan style=%22font-size: 16px;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3EStrong project management, communication, and interpersonal skills%3C/span%3E%3C/span%3E%3C/li%3E%0A%3Cli class=%22MsoNormal%22 style=%22font-family: Arial;%22%3E%3Cspan style=%22font-size: 16px;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3EExperience in process governance, with an understanding of processes that align with policies, regulatory frameworks, and/or operational standards%3C/span%3E%3C/span%3E%3C/li%3E%0A%3Cli class=%22MsoNormal%22 style=%22font-family: Arial;%22%3E%3Cspan style=%22font-size: 16px;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3EProficient analytical and problem-solving skills, with an ability to analyze data, identify trends, and evaluate risk scenarios effectively%3C/span%3E%3C/span%3E%3C/li%3E%0A%3C/ul%3E%0A%3Cp class=%22MsoNormal%22 style=%22margin-bottom: 0in;%22%3E%3Cspan style=%22font-size: 16px;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3E%3Cspan style=%22line-height: 107%;%22%3E%3Cspan style=%22mso-spacerun: yes;%22%3E%26nbsp;%3C/span%3E%3C/span%3E%3C/span%3E%3C/span%3E%3Co:p%3E%3C/o:p%3E%3C/p%3E%0A%3Cp class=%22MsoNormal%22 style=%22margin-bottom: 0in;%22%3E%3Cspan style=%22font-size: 16px;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3E%3Cb%3E%3Cspan style=%22mso-fareast-font-family: %27Yu Mincho%27; mso-fareast-theme-font: minor-fareast; color: black; mso-themecolor: text1;%22%3EPreferred Qualifications%3C/span%3E%3C/b%3E%3Cb%3E%3Cspan style=%22line-height: 107%;%22%3E: %3C/span%3E%3C/b%3E%3Cspan style=%22mso-ascii-font-family: Calibri; mso-fareast-font-family: Calibri; mso-hansi-font-family: Calibri; mso-bidi-font-family: Calibri; color: black; mso-themecolor: text1;%22%3E%3Cspan style=%22mso-spacerun: yes;%22%3E%26nbsp;%3C/span%3E%3C/span%3E%3C/span%3E%3C/span%3E%3C/p%3E%0A%3Cul%3E%0A%3Cli class=%22MsoNormal%22 style=%22font-family: Arial;%22%3E%3Cspan style=%22font-size: 16px;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3E%3Cspan style=%22mso-ascii-font-family: Calibri; mso-fareast-font-family: Calibri; mso-hansi-font-family: Calibri; mso-bidi-font-family: Calibri; color: black; mso-themecolor: text1;%22%3E%3Co:p%3E%3C/o:p%3E%3C/span%3E%3Cspan style=%22mso-fareast-font-family: %27Yu Mincho%27; mso-fareast-theme-font: minor-fareast; color: #292b2c;%22%3EBachelor%27s Degree in Finance, Business, Risk Mgmt., or related field; advanced degrees (e.g., MBA, MSc) or certifications are advantageous%3C/span%3E%3C/span%3E%3C/span%3E%3C/li%3E%0A%3Cli class=%22MsoNormal%22 style=%22font-family: Arial;%22%3E%3Cspan style=%22font-size: 16px;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3EExperience in at least one of the following:%3Cspan style=%22mso-spacerun: yes;%22%3E %3C/span%3E%3C/span%3E%3C/span%3E%0A%3Cul%3E%0A%3Cli class=%22MsoNormal%22 style=%22font-family: Arial;%22%3E%3Cspan style=%22font-size: 16px;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3EScoping, prioritizing, and support remediation of operational issues%3C/span%3E%3C/span%3E%3C/li%3E%0A%3Cli class=%22MsoNormal%22 style=%22font-family: Arial;%22%3E%3Cspan style=%22font-size: 16px;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3EInvestigating and conducting root cause analysis to address repeated operational risk issue types%3C/span%3E%3C/span%3E%3C/li%3E%0A%3Cli class=%22MsoNormal%22 style=%22font-family: Arial;%22%3E%3Cspan style=%22font-size: 16px;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3EPerforming quality assurance on documentation of operational risk issues and events%3C/span%3E%3C/span%3E%3C/li%3E%0A%3Cli class=%22MsoNormal%22 style=%22font-family: Arial;%22%3E%3Cspan style=%22font-size: 16px;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3EOverseeing BU remediation process for operational risk issues and events%3C/span%3E%3C/span%3E%3C/li%3E%0A%3Cli class=%22MsoNormal%22 style=%22font-family: Arial;%22%3E%3Cspan style=%22font-size: 16px;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3EReviewing documentation and maintaining records of operational risk issues and events to ensure transparency and accountability%3C/span%3E%3C/span%3E%3C/li%3E%0A%3Cli class=%22MsoNormal%22 style=%22font-family: Arial;%22%3E%3Cspan style=%22font-size: 16px;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3ESupporting and overseeing the BU E2E issue resolution process, embedding accountability and ensuring lessons learned are integrated into future operational risk management practices%3C/span%3E%3C/span%3E%3C/li%3E%0A%3C/ul%3E%0A%3C/li%3E%0A%3Cli class=%22MsoNormal%22 style=%22font-family: Arial;%22%3E%3Cspan style=%22font-size: 16px;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3EExperience in financial services industry%3C/span%3E%3C/span%3E%3C/li%3E%0A%3C/ul%3E
%3Cp%3E%3Cspan style=%22font-size: 16px;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3ESalary Range: %2480,000.00 to %24165,000.00 annually + bonus + benefits%3C/span%3E%3C/span%3E%3C/p%3E%0A%3Cp%3E%3Cspan style=%22font-size: 16px;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3EThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we%26rsquo;ll consider your location, experience, and other job-related factors.%3C/span%3E%3C/span%3E%3C/p%3E%0A%3Cp%3E%3Cspan style=%22font-size: 16px;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3EWe back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones%27 physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:%3C/span%3E%3C/span%3E%3C/p%3E%0A%3Cul%3E%0A%3Cli%3E%3Cspan style=%22font-size: 16px;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3ECompetitive base salaries%26nbsp;%3C/span%3E%3C/span%3E%3C/li%3E%0A%3Cli%3E%3Cspan style=%22font-size: 16px;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3EBonus incentives%26nbsp;%3C/span%3E%3C/span%3E%3C/li%3E%0A%3Cli%3E%3Cspan style=%22font-size: 16px;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3E6% Company Match on retirement savings plan%26nbsp;%3C/span%3E%3C/span%3E%3C/li%3E%0A%3Cli%3E%3Cspan style=%22font-size: 16px;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3EFree financial coaching and financial well-being support%26nbsp;%3C/span%3E%3C/span%3E%3C/li%3E%0A%3Cli%3E%3Cspan style=%22font-size: 16px;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3EComprehensive medical, dental, vision, life insurance, and disability benefits%26nbsp;%3C/span%3E%3C/span%3E%3C/li%3E%0A%3Cli%3E%3Cspan style=%22font-size: 16px;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3EFlexible working model with hybrid, onsite or virtual arrangements depending on role and business need%26nbsp;%3C/span%3E%3C/span%3E%3C/li%3E%0A%3Cli%3E%3Cspan style=%22font-size: 16px;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3E20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy%26nbsp;%3C/span%3E%3C/span%3E%3C/li%3E%0A%3Cli%3E%3Cspan style=%22font-size: 16px;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3EFree access to global on-site wellness centers staffed with nurses and doctors (depending on location)%26nbsp;%3C/span%3E%3C/span%3E%3C/li%3E%0A%3Cli%3E%3Cspan style=%22font-size: 16px;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3EFree and confidential counseling support through our Healthy Minds program%26nbsp;%3C/span%3E%3C/span%3E%3C/li%3E%0A%3Cli%3E%3Cspan style=%22font-size: 16px;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3ECareer development and training opportunities%3C/span%3E%3C/span%3E%3C/li%3E%0A%3C/ul%3E%0A%3Cp%3E%3Cspan style=%22font-size: 16px;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3EFor a full list of Team Amex benefits, visit our %3Cu%3E%3Ca href=%22https://www.americanexpress.com/en-us/colleagues/benefits%22 target=%22_blank%22 rel=%22noopener%22%3EColleague Benefits Site%3C/a%3E%3C/u%3E.%3C/span%3E%3C/span%3E%3C/p%3E%0A%3Cp%3E%3Cspan style=%22font-size: 16px;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3EAmerican Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles%26rsquo; Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.%3C/span%3E%3C/span%3E%3C/p%3E%0A%3Cp%3E%3Cspan style=%22font-size: 16px;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3EWe back our colleagues with the support they need to thrive, professionally and personally. That%27s why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.%3C/span%3E%3C/span%3E%3C/p%3E%0A%3Cp%3E%3Cspan style=%22font-size: 16px;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3EUS Job Seekers - Click to view the %26ldquo;%3Ca href=%22https://www.eeoc.gov/poster%22 target=%22_blank%22 rel=%22noopener%22%3E%3Cspan style=%22color: #0563c1;%22%3E%3Cu%3EKnow Your Rights%3C/u%3E%3C/span%3E%3C/a%3E%26rdquo; poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: %3Ca href=%22https://www.eeoc.gov/poster%22 style=%22color: #0563c1; text-decoration: underline;%22 target=%22_blank%22 rel=%22noopener%22%3Ehttps://www.eeoc.gov/poster%3C/a%3E%3C/span%3E%3C/span%3E%3C/p%3E%0A%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-size: 16px;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3E%3Ca name=%22OLE_LINK1%22%3E%3C/a%3E%3C/span%3E%3C/span%3E%3Cspan style=%22font-family: %27Arial%27,sans-serif;%22%3E%3Cspan style=%22font-size: 16px;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3EEmployment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.%3C/span%3E%3C/span%3E %3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/p%3E
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