Analyst - Inflight Automation na United Airlines

Why Inflight Services?

Our customers choose United because of our dedication to safety and passion for service. United's Inflight Services team is made up of diverse, driven individuals working together to Connect People and Unite the World. From operational leadership and crew planning to safety and service procedures, our Inflight Services team provides the innovative approaches, tools, training and guidance needed for our flight attendants to deliver the best possible customer experience, and aid in our mission to become the best airline in the history of aviation.

Job overview and responsibilities

The Analyst Inflight Automation will be tasked with supporting the Senior Analyst team members to improve the systems involved with crew resources and flight attendants. This includes collaborating with team members to identify areas for enhancement and additional programming development. The analyst provides support on the requirements' development, user acceptance testing and implementation of defect fixes and new automation. The analyst should use experience and knowledge of existing systems to anticipate future enhancements. The analyst will assist the Senior Analyst and Manager with supporting materials for the preparation of executive presentations and communication on enhancements. Supports training related to rollout of new system functionality. Role works closely with IT team members on requirements development and follow through on projects. Contributes to testing efforts and other project work as needed.    

• Requirements development, testing and implementation for crew scheduling systems and applications
• Responsible for assisting and contributing to the design, development and testing automation workflows across multiple functional areas
• Includes building technical documentation, overseeing programming deployment and post deployment support
• Helps drive and support process improvements and initiatives related to crew scheduling, crew planning, inflight administration and inflight  
• Supports training and communication related to roll out of new system functionality
• Support management and follow up of projects across work groups from all stages
• Initiate crew solver runs and support the crew scheduling team with progress on programming defects and enhancements
• Complete additional responsibilities as needed in support of the team and other groups

What’s needed to succeed (Minimum Qualifications):

• Bachelor's degree or related experience
• 2+ years work experience
• 1+ year(s) of experience in industry or airline background required
• Work experience in an airline operation including general knowledge of FARs, crew collective bargaining agreements, policies and procedures required 
• General knowledge of FARs, crew collective bargaining agreements, systems, policies & procedures required  
• MS Office & Excel proficiency
• Good business, technical and verbal/written communication required
• Ability to build and maintain positive relationships with front line employees and stakeholders required
• Experience managing multiple projects simultaneously and using effective time management skills
• Computer skills (Microsoft Office) required
• Adaptability to changing business environment required
• Ability to interact with all levels of management required
• Strong communication skills
• Must be legally authorized to work in the United States for any employer without sponsorship
• Successful completion of interview required to meet job qualification
• Reliable, punctual attendance is an essential function of the position

What will help you propel from the pack (Preferred Qualifications):

• Bachelor's degree
• Experience with system testing and validation of systems or computer applications