Technical Solutions Lead na Kairoi Management LLC

Description

SUMMARY

The Technical Solutions Lead drives strategic software implementations that improve operational performance across the organization. As a key link between Operations, Vendors and Users this role ensures technology initiatives deliver long-term value through adoption, optimization and measurable outcomes. We are seeking a forward-thinking self-starter who thrives on autonomy, collaboration and a passion for leveraging new and emerging technologies for an exceptional user experience.

Key Responsibilities

• Act as a highly self-sufficient individual contributor who manages project priorities, deliverables and deadlines with minimal oversight. 
• Own and lead end-to-end software implementation initiatives, from gathering requirements to post-launch optimization, ensuring alignment with business priorities and success metrics.
• Stay ahead of industry trends to ensure technology ecosystem remains current and scalable to drive continuous improvement. 
• Maintain cohesive and streamlined data flow across multiple platforms, ensuring data integrity and accessibility.
• Champion change management and user adoption by delivering target training, resources, and engagement strategies that reduce resistance and accelerate value.
• Deliver advanced technical troubleshooting, root-cause analysis, and for complex software issues.
• Maintain in-depth knowledge of core applications, including property management and other business critical systems.
• Increase efficiency, accuracy and user satisfaction by designing workflows that incorporate best practices and automation across platforms.
• Establish governance and documentation practices including process standards and application support protocols.
• Drive technical optimization and transformation for scalable solutions.

Requirements

SKILLS AND EXPERIENCE

• Bachelor's degree in Computer Science, Information Technology, or a related field preferred, or equivalent experience.
• Minimum of 5-7 years of experience in software implementations, with a focus on property management software applications.
• Ability to think strategically and execute projects from start to finish.
• Deep understanding of property management operations and workflows.
• Excellent analytical, problem-solving, and decision-making skills.
• Strong communication, interpersonal, and customer service skills.
• Ability to explain technical concepts to non-technical users.
• Experience with ticketing systems and remote support tools.
• Ability to work independently and as part of a team.
• Strong organizational skills and attention to detail.
• Ability to prioritize tasks and manage multiple requests simultaneously.
• Valid driver’s license with no major infractions in the last 12 months.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is often exposed to outside weather conditions. The noise level in the work environment is usually moderate.

This job description is intended to provide a general overview of the Senior Technical Solutions Lead role. The specific duties and responsibilities may vary.