Remote Customer Service Representative - Temporary na Ben Bridge Jeweler

We have been in business for over 110 years, and we are proud to be a subsidiary of Berkshire Hathaway. Ben Bridge Jeweler has thirty-four stores, across the United States. We are committed to serving our customers with quality experience and jewelry that will be treasured for generations. Jewelry is more than just an adornment. It is a means of expression, love, personality, and history. Its meaning only grows with time. We do not sell to a customer just once; we want to be their jeweler for life! 

Ben Bridge Jeweler is seeking a talented and detail-oriented Customer Service Representative to join our team for the holidays.

At Ben Bridge Jeweler, we take pride in making our customer’s shopping experience a personal one. Our customer service team fields a range of customer inquiries, through multiple channels. Utilizing a variety of software and collaborating with various departments.

Key Responsibilities:

• Create a remarkable customer experience by being passionate, friendly and helpful through email and phone.
• Provide customers with product information and recommendations to aid in their shopping decisions
• Process orders from customers placed via website and phone
• Store review management and replies
• Troubleshoot and resolve customer service issues and inquiries
• Follow through on customer commitments in a timely manner
• Communicate clearly and with poise verbally and in writing
• Work with various departments to resolve customer needs.

Requirements:

• Excellent communication and collaboration skills. Professional demeanor.
• Ease with multi-tasking. Maintaining a pleasant phone conversation while researching inquiries
• Comfortable working with a variety of different software
• Strong attention to detail and work ethic

• Ability to work efficiently and independently

• Flexibility to adapt to changing priorities and schedules.

Preferred Qualifications:

• Previous experience in a jewelry retail environment.
• Understanding of eCommerce.
• Knowledge of luxury jewelry and watch market trends.

Range: $21.00 - $25.00

Fluctuations in the job market may necessitate adjustments to pay ranges. Final pay determinations will depend on various factors, including, but not limited to experience levels, knowledge, skills, and abilities.

Ben Bridge Jeweler is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender identity, sexual orientation, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by applicable law.