Resource Specialist - Operations Records na Eau Claire County, WI
Eau Claire County, WI · Eau Claire, Estados Unidos Da América · Onsite
- Professional
- Escritório em Eau Claire
About the Department
Position Duties
Demonstrates exceptional organizational and records management skills to maintain, organize, and release all department records in compliance with department policies and legal requirements; ensures timely and accurate records processing and maintains detailed tracking systems.
Displays strong attention to detail and analytical skills to review records requests, determine appropriate release procedures, ensure compliance with confidentiality requirements and records retention policies.
Exhibits proficiency in records management systems and database operations; enters, maintains, and updates records data using specialized software programs; manages electronic and physical filing systems.
Possesses strong communication skills to interact professionally with legal representatives, other agencies, and internal staff regarding records requests and releases; provides clear explanations of records policies and procedures and responds to consumers at front desk and on the telephone.
Demonstrates ability to maintain strict confidentiality and handle sensitive information with discretion in all aspects of records management work.
Applies strong collaboration skills to work effectively with department staff, legal personnel, and external agencies in records-related matters.
Exhibits skills in the use of personal computer operations and demonstrates proficiency with a variety of standard and specialized software programs used in records management.
Provides backup support for front desk reception duties including greeting consumers, answering phones, and performing general office support tasks when primary reception staff are unavailable.
Demonstrates ability to remain calm and professional when handling challenging situations or dealing with sensitive records requests.
Assists in administrative responsibilities as needed, including document scanning, uploading, and basic office support duties.
Performs other related duties as required or assigned.
Minimum Qualifications
High school diploma or equivalent.
- Two (2) years of previous full-time general office/clerical experience.
- Demonstrated proficiency in personal computer use with Microsoft Office software
- Appointment will be conditional upon successful completion of a credit check,criminal and caregiver background checks.
- Must have valid driver’s license, an acceptable driving record, and access to private transportation for work-related duties.
- Must possess and maintain personal automobile insurance in the amount of $100,000/$300,000.
Other Qualifications
Five (5) years of previous experience in full-time general office/clerical experience.
Previous experience in records management, file management, or data management systems.
Previous experience in a Human Services Department or related workplace.
Experience with records retention policies and legal compliance requirements.
