Merchant Operations Manager na Corpay

Your role

What you'll be doing

Corpay powers two of Australasia’s most trusted fuel card brands: FleetCard (Australia) and CardSmart (New Zealand). Our products are used by thousands of businesses every day to fuel their fleets and access services across a wide network of merchants.

As our new Merchant Operations Manager, you and your team will be at the heart of the FleetCard (AU) and CardSmart (NZ) merchant networks. Your team will directly service our independent merchants, while you manage the operational relationships with dealer groups, and act as the key point of contact for Oil Companies. From onboarding and lifecycle management to maintaining accurate merchant data, validating invoices, producing insights through reporting, and resolving escalations, you’ll ensure the network operates seamlessly so our customers can rely on FleetCard and CardSmart at every stop. This position falls under our Customer Experience (CX) line of business and is based in our Ellerslie office. You will report directly to the Customer Services Director and regularly collaborate with the Sales, Servicing, IT/Ops and Commercial teams

How We Work

Following three months of training as the Merchant Operations Manager, you will be expected to work in a hybrid (3 days in office/2 days from home) environment. Corpay will set you up for success by providing:

• Workspace in Ellerslie office
• Company-issued equipment
• Formal, hands-on training

Role Responsibilities

As the Merchant Operations Manager, you’ll lead and manage a team of 4 dedicated merchant service advisors and be responsible for overseeing the core merchant operational processes such as processing merchant applications and onboarding them, lifecycle marketing, reporting, validating invoices, ensuring data accuracy and oversight of terminal rentals. The Merchant Operations Manager ensures these activities are delivered accurately, efficiently and in compliance with commercial and regulatory requirements. Your team will resolve merchant queries within agreed SLAs, provide frontline servicing support, and escalate complex issues as required.

Other responsibilities may include:

• Lead, coach, and develop a team of dedicated Merchant Service Advisors. Provide training, feedback, and foster a customer-first culture.
• Maintain accurate merchant data (contacts, commercial terms, addresses, branding) to ensure integrity of the site locator, invoices, discounts, and MSF charges. 
• Review invoices from merchants and oil companies not paid through the CMS to confirm volumes and terms align with data before approving or recommending approval.
• Produce weekly/monthly reports to support other functions (e.g., list of merchant surcharges for sales) and provide insights into merchant performance and team activity.
• Provide operational leadership across the merchant portfolio, ensuring consistent servicing standards, accurate commercial terms, and relationship support in coordination with Network Partnerships.
• Manage Windcave terminal rental arrangements, ensuring correct charging, operation, and administration.

Qualifications & Skills

This is a key role that requires someone who is not just organized and efficient, but also a natural relationship builder. Proven team leadership experience is essential, together with experience in merchant services, account management or operational leadership. Must be able to motivate, inspire and develop a team, and be proficient using CRM tools and analytics platforms. This role will really suit a strategic thinker looking to improve service delivery processes. More than anything, you'll have a strong work ethic, a positive attitude, and a drive to provide high quality outcomes for our merchants. 

To be considered for this role, you must also have the following skills and experience:

• 5+ years’ experience in a customer-facing or operational role with at least 2 years of experience leading a team

• Experience resolving complex queries and driving operational improvements. 

• Strong understanding of B2B service environments. 

• Excellent communication skills and ability to collaborate with multiple areas of the business.  
• Experience in payments, fuel cards, financial services or SaaS industries is a plus! 

Our Company & Purpose

Corpay is a global leader in business payments, laser focused on developing smarter ways for businesses to pay their expenses.  Since 2000, Corpay has developed innovative digital solutions that help businesses better track, manage, and pay their expenses. Today, Corpay is an S&P 500 company with hundreds of thousands of customers using our products in over 200 countries. Companies of all sizes, industries and geographies rely on our product portfolio to manage spending more quickly, efficiently and securely than ever before.   

We embrace a culture grounded in five key values: integrity, collaboration, innovation, execution and people.  These values offer you the opportunity to ‘thrive & grow’ through career development, volunteer, community, and wellness initiatives. This allows you to create a balance between professional goals and personal achievement.

Corpay is also committed to building and nurturing a culture of diversity, inclusion, equality, and belonging by:

• Welcoming people of different backgrounds, cultures, ethnicities, genders, and sexual orientations;
• Empowering our people to share their experiences and ideas through open forums and individual conversations; and
• Valuing each person’s unique perspectives and individual contributions.

Embracing diversity enables our people to “make the difference” as Corpay and its more than 8,000 employees continue to shape the future of global payments.

Equal Opportunity Employer

Corpay is an Equal Opportunity Employer. Corpay provides equal employment opportunities to all employees and applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information, veteran and/or military status or any other group status protected by federal or local law. If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department.

About Corpay

Corpay is a global technology organisation that is leading the future of commercial payments with a culture of innovation that drives us to constantly create new and better ways to pay. Our specialized payment solutions help businesses control, simplify, and secure payment for fuel, general payables, toll and lodging expenses. Millions of people in over 80 countries around the world use our solutions for their payments.

All offers of employment made by Corpay (and its subsidiary companies) are subject to the successful completion of satisfactory pre-employment vetting by an independent supplier (Experian). This is in accordance with Corpay's Resourcing Policy and include employment referencing, identity, adverse financial, criminal and sanctions list checks. We do this to meet our legal and regulatory requirements.

Corpay is dedicated to encouraging a supportive and inclusive culture among our employees. It is within our best interest to promote diversity and eliminate discrimination in the workplace. We seek to ensure that all employees and job applicants are given equal opportunities.

Notice to Agency and Search Firm Representatives: Corpay will not accept unsolicited CV's from agencies and/or search firms for this job posting. Resumes submitted to any Corpay employee by a third party agency and/or search firm without a valid written & signed search agreement, will become the sole property of Corpay. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral. Thank you.