Specialist - OM & CS (Bangalore, IN, 560058) na Mann+Hummel

Main Tasks

• Operational Duties:

  • Receives and processes complex customer orders, inquiries and/or complaints
  • covering items or products ordered. Maintains an ongoing relationship with customers and sales
  • staff.
  • Uses knowledge of products, product availability, sales
  • territories, and individual customers to provide a key communications link to the customer.
  • Exercises judgment and discretion, and functions independently within authorized limits.
  • Typically requires analysis, judgment, and sensitivity to customer needs.

   

  Main Accountabilities of Order Management

  • Manage customer portals

  • Create delivery note

  • Validation price agreement

  • Monitoring EDI Orders

  • Confirmation order details

  • Manual order entry

  • Manage order exceptions

  • Send order confirmation

  • Manage return

  • Customer order delivery tracking

  • Issue credit note

  • Price dispute management

• Customer Care

  • Answer customer questions regarding technical issues

  • Forward customer request to product management

  • Forward complex topics, dispute cases, technical support to respective responsible function

  • Analyze internal request

Your Profile

• Education/university degree in business administration, sales, commerce or any other relevant field.
• 1 to 3 years of experience in Order to Cash/Account Receivables/ Credits and Collections/Order management / Customer service domain.
• SAP Financials (FICO- Mandatory and SD- added advantage) and MS Office (excel, Powerpoint, word, visio..)
• Overall overview or working experience in controlling, reporting or data analysis will be an added advantage
• Experienced in Shared Service Centre environment (ticketing tool, SLA KPIs)
• Flexibility with shift timining for self and experience in 24x5 shift model.
• Service oriented mindset - Proven ability to develop new ideas and creative solutions