Night Shift Manager na CDW

At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It’s why we’re coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we’re headed. We’re proud to share our story and Make Amazing Happen at CDW.

To lead, drive and develop the LTC Night shift team and be the single point of contact during Night shift hours, escalating system, Automation and other issues where required through approved escalation channels.
To caretake the LTC in its entirety, taking keyholder responsibilities, ensuring the building is open and ready at week start, working alongside the onsite security team.
To support Warehouse and Configuration teams by providing excellent leadership to the Night shift coworkers within those teams, utilising resource effectively.

WHAT SUCCESS LOOKS LIKE

• An engaged, motivated and high performing Night Shift team
• Full accountability for the team and site 
• A solid, dependable leader that can react to any outages and other escalation requirements through the approved paths
• A highly productive team that have clear expectations and the ability to deliver on them
• A team that understands all processes and actively looks inwardly towards improvements
• A role model for all coworkers 
• A customer focussed team that puts the customer at the centre of everything
• Reporting that allows departments to focus on improving productivity and overall customer experience
   

ROLE RESPONSIBILITIES

• Responsible for the Health and Safety of all shift coworkers
• Responsible for process and productivity within the relevant teams. Ensuring SLAs are met, KPIs are used effectively to drive data led decision making and performance is effectively managed
• Manage automated and manual warehouse processes, ensuring accuracy and high levels of productivity
• Make data-driven decisions leveraging warehouse management systems (WMS), and other system tools 
• Influence others using core people skills 
• Use policy, procedure, area plans and priorities to help decision making, supported by Senior leadership and Coworker services teams
• Management of resource and overtime usage
• Build a culture of Health and Safety, Security and Hygiene focus
• Responsible for engagement throughout the team, being proactive with delivering CDW’s Leadership Model and encouraging the CDW Way code of conduct through all practices.
• Support the continuous improvement of the department by ensuring we have a mature model that includes clear documented processes 
• Manage the recruitment, training, performance, development of the Night Shift team
• Capacity planning and reporting, ensuring workloads are managed and justifications for additional resources are backed with data  

KNOWLEDGE, SKILLS AND EXPERIENCE

Required Experience:

• Experienced in leading Operational teams 
• Experienced in leading through change and driving excellence through motivating and engaging teams, using performance management tools and procedures to ensure team members share in departmental success
• Experience working alongside Coworker success teams (HR, Payroll, Talent Acquisition etc..)
• Experience producing and analysing performance KPIs
• Experience of working to challenging deadlines

Key Skills:

• Self-Motivation and proactivity – Able to drive forwards with minimal support on a day to day basis
• Excellent Microsoft Office skills (Excel, word, PowerPoint)
• Excellent communication skills
• Excellent motivator
• Attention to detail 
• Skilled at managing competing priorities in fast-paced environments.
• Active listener with a hunger for constructive feedback from others
• Highly organised
• Positive, professional attitude with strong work ethic.
• Proven multitasking and time management skills.
• Commitment to continuous personal and team development.
• Approachable and fair, providing constructive feedback.
• Highly adaptable

Key competencies:

• Leadership & Team Management – Proven ability to motivate and develop a team to achieve performance goals.
• Operational Efficiency – Skilled in optimising workflows, managing resources, and improving throughput while maintaining high standards.
• Active listening - Actively listens to customer needs, demonstrating empathy and understanding, providing tailored solutions to meet those needs wherever possible
• Clear communication - Communicates clearly and effectively, ensuring that stakeholders are well-informed and their expectations are managed.
• Role Modelling - Represents the organization professionally, embodying its values and commitment to customer satisfaction.
• Problem-Solving & Decision-Making – Ability to quickly assess situations, troubleshoot issues, be agile and implement effective solutions.
• Communication – Clear and professional communication with team members, stakeholders, and customers.
   

We make technology work so people can do great things.     

CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers in the United States, the United Kingdom and Canada. A Fortune 500 company and member of the S&P 500 Index, CDW helps its customers to navigate an increasingly complex IT market and maximize return on their technology investments. Together, we unite. Together, we win. Together, we thrive.

CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.