Internal Applicants Only - Digital Credentials Development Officer na Cardiff University

This post is currently open to employees of Cardiff University only.  Please do not apply if you do not have a current contract of employment with the University.

Internal Applicants Only - Digital Credentials Development Officer 

Are you passionate about digital innovation and delivering exceptional student experiences? We’re looking for a proactive and forward-thinking individual to join our Student Operations team within Registry Operations, leading the way in transforming how our students and third parties access verified University documents.

In this role, you’ll take the lead on projects involving Digital Certificates and verified documents, using DC Web—our platform for issuing degree certificates, HEAR, and more. But we’re not stopping there. We’re expanding our services to include digital badges, reprint ordering, and print-on-demand solutions—and we need your vision and drive to make it happen.

You’ll work closely with colleagues across the University and our software partners to bring these services to life, ensuring they’re efficient, accessible, and future-ready. During peak periods, you’ll also support the wider Graduation and Operational Support Team, contributing to some of the most memorable moments in a student’s journey.

If you’re a motivated problem-solver with a flair for digital systems and a collaborative spirit, we’d love to hear from you. 

Cardiff University offers many excellent benefits, including 37 days annual leave (plus bank holidays) pro-rata for part-time hours, pension scheme, blended working (meaning you will be able to work from home for some of your time), a cycle to work scheme and other travel initiatives, annual increments up the pay scale, and more. It is an exciting and vibrant place to work, with many different challenges and is a proud Living Wage supporter.

For more information on work-life balance, financial benefits, development, and wellbeing, and some of the facilities and services on offer to staff at Cardiff University please visit https://www.cardiff.ac.uk/jobs/what-we-can-offer

This is a full-time (35 hours per week) fixed-term role providing cover for maternity leave until March 2026.  Secondments are welcome but the applicant must obtain permission from their line manager before applying for a secondment.

Salary:  £33,951 - £36,636 per annum (Grade 5).

Closing date: Monday, 22 September 2025

External applications are currently not being considered for this post.  If the decision is made to open the post to external candidates, the strapline at the top will be removed and you will be given ample time to apply – please check back periodically for details.

Applications may be submitted in Welsh, and an application submitted in Welsh will not be treated less favourably than an application submitted in English.

Cardiff University is committed to supporting and promoting equality and diversity and to creating an inclusive working environment. We believe this can be achieved through attracting, developing, and retaining a diverse range of staff from many different backgrounds.  We therefore welcome applicants from all sections of the community regardless of sex, ethnicity, disability, sexual orientation, trans identity, relationship status, religion or belief, caring responsibilities, or age.  In supporting our employees to achieve a balance between their work and their personal lives, we will also consider proposals for flexible working or job share arrangements.

36,636

Grade 5

33,951

Information Technology, Management & Executive

Managerial, Professional and Specialist Staff – MPSS

Your application will be assessed against the following essential and desirable criteria for the role. Please copy and paste this section into a new document and give clear examples of how you can evidence meeting each criteria by writing under each one. You can draw on elements from any aspect of your life (e.g. work, home, education/ qualifications or community life) as long as you focus on their relevance to the role.

Please save your supporting statement in a separate document with the title [Your Name - 20691BR - Digital Credentials Development Officer] and attach it to your application in the recruitment system.

Please note that these are also the criteria shortlisted applicants will be assessed against at interview and/or by other means (e.g. a skills test) where applicable.

Essential Criteria

Qualifications and Education

1. Degree/NVQ 4 or equivalent Professional membership/experience.

Knowledge, Skills and Experience

2. Substantial experience of working within university records management and systems support.
3. Able to demonstrate professional knowledge within university records and systems support to give advice and guidance to internal and external customers.
4. Ability to set up standard office systems and procedures and make improvements as appropriate.

Customer Service, Communication and Team Working

5. Ability to communicate conceptually detailed and complex information effectively and professionally with a wide range of people.
6. Evidence of ability to explore customers’ needs and adapt the service accordingly to ensure a quality service is delivered.

Planning, Analysis and Problem solving

7. Evidence of ability to solve expansive problems using initiative and creativity; identifying and proposing practical solutions and resolving problems with range of potential outcomes.
8. Evidence of demonstrable knowledge of key factors impacting Higher Education.
9. Evidence of ability to work unsupervised to deadlines, planning and setting priorities for own work and that of others and monitoring progress.

Other
       10. A willingness to undertake further training and development.

Desirable Criteria

1. Fluency in Welsh, written and oral.