Workplace Experience Manager na The Pure Gold Company

The Company 

This is a unique opportunity to join a rapidly growing physical gold and silver brokerage that has been up and running for 10 years with total revenues more than £100 million. Frequently featured in editorials such as the FT, Reuters, WSJ, Daily Mail, Metro and CNBC, reflecting the strength of our reputation and the trust we have built globally.

We operate in a dynamic yet non-corporate environment, where operational excellence and the bigger picture go hand-in-hand. Our work is built on robust processes, meticulous attention to detail, and seamless client service - all underpinned by our values: the Pursuit of Brilliance, Passionate Curiosity, Thoughtful Respect, Virtuous Choices, and Positive Energy.

We invest in our team through ongoing coaching, mentoring, and skills development, and provide opportunities for genuine growth. If you take pride in delivering quality work, enjoy working to high standards, and thrive in a supportive team that values agility and process, you’ll feel right at home here

The Role

This role is the face of the company to our visitors, and a key support for our staff and senior leaders. This multifaceted role blends premium client service, executive support, and traditional office management and reception responsibilities, to create a seamless experience for both clients and colleagues.

The ideal candidate will be proactive, detail-oriented, and hospitality-minded, with the ability to anticipate needs, manage priorities, and ensure that every visitor, leader, and employee is supported to the highest standard. You’ll take pride in noticing the small details, from a light bulb that needs changing, to a welcome gesture for a colleague, and create an atmosphere where both clients and staff feel cared for.

This is an office-based role where your presence and visibility are integral. You will act as the central point of the workplace, fostering connection and ensuring the office runs smoothly, while drawing energy from being at the heart of the team. As a maturing company enjoying sustained expansion, this role has the opportunity and flexibility to grow.

Role responsibilities

Client & Visitor Experience

• Act as the professional reception point for the company, greeting clients, visitors, and suppliers with a warm and attentive approach.
• Act as the first point of contact for enquiries, ensuring they are directed or resolved promptly.
• Create a welcoming environment in the office, maintaining high standards of presentation and service.
• Coordinate hospitality for client meetings and events.

Executive Concierge Support

• Provide day-to-day support to senior leaders, including diary management, travel booking, and itinerary planning.
• Proactively anticipate needs and resolve challenges before they arise.
• Assist with preparation of documents, agendas, and presentations.
• Coordinate internal and external meetings with great attention to detail.

Workplace & Office Management

• Oversee the smooth running of the office environment, taking ownership of office manager duties such as supplies, equipment, and vendor relationships.
• Manage incoming/outgoing mail, deliveries, and courier services.
• Support with the design, upkeep, and organisation of the workplace to ensure a productive and vibrant atmosphere.
• Ensure compliance with company policies and assist in logging office-related expenses with Finance.

·         Use available data (e.g. call volumes and activity patterns) to make informed decisions about office routines, ensuring coverage and minimal disruption to office and client service.

Events & Culture Support

• Assist with planning and delivery of our company days, socials, and client events.
• Support leaders in organising external engagements and hospitality.
• Contribute ideas for enhancing workplace culture and employee experience.

General Administrative Support

• Provide ad-hoc support for projects and business initiatives.
• Support internal communication and coordination across departments.
• Have a hand in designing and developing our new office space by suggesting and implementing ideas, ensuring a vibrant, fun, professional, and productive workplace.

Requirements

• Minimum of 3 years’ relevant experience.
• Strong software expertise with in-depth experience in Microsoft Office Suite (Word, Excel, Outlook), collaborative tools such as Microsoft Teams, SharePoint, and OneDrive, for team communication, and project collaboration.
• Familiarity with scheduling meetings via Teams, using PowerPoint for presentations, and leveraging Excel for data analysis and reporting is essential.
• Good time-management and planning skills.
• Have a ‘can do’ approach and is tenacious.
• Ability to work under pressure and flexibility to cope with changing priorities.
• A team player who can work on their own initiative
• A confident communicator, both verbal and written
• A diligent approach to work with a keen eye for detail
• Confident to express an opinion and unafraid to challenge.
• Previous experience as a successful Office Manager, Receptionist, or in a workplace experience role is highly desirable.

Successful candidates will be required to undergo a thorough onboarding and pre-employment screening process before commencing employment. This includes, but is not limited to, credit checks, criminal records checks, sanctions checks, and other relevant background checks. Any offer of employment is conditional upon the satisfactory completion of these checks.

Benefits

Package & Hours

• Monday to Friday, 9 am – 5.30 pm (1-hour lunch break).
• £28,000 - £32,000 (dependent on experience).
• Generous pension scheme.
• Hybrid - home/office working schedule (3 days in central London office, 2 days working remotely).

Holiday & Benefits

• 25 days annual leave, plus bank holidays
• An extra day of holiday for your Birthday
• Private Healthcare & Health Cash Plan
• Christmas closing (confirmed annually)
• Regular Company Days and social activities
• Discounted gym membership
• Access to our Electric vehicle leasing scheme
• Access to our Cycle to work scheme
• Generous family leave policies
• New office with a vibrant atmosphere located in Central London with a plethora of great food options
• A positive, ambitious, and rewarding culture