IT Specialist / IT Support (96815T, 96821T) na University of Hawaii, HI
University of Hawaii, HI · Honolulu, Estados Unidos Da América · Onsite
- Professional
- Escritório em Honolulu
About the Department
Title: IT Specialist / IT Support
Position Numbers: 0096815T, 0096821T
Hiring Unit: Administration, Info Tec Svc, Client Service & Operations Center
Location: UH System Offices, Manoa Campus
Date Posted: September 7, 2025
Closing Date: September 19, 2025
Band: A
Salary: salary schedules and placement information
Full Time/Part Time: Full Time
Month: 11-month
Temporary/Permanent: Temporary
DUTIES & RESPONSIBILITIES (*denotes essential functions):
*Performs technical advisement and problem resolution for local area network (LAN) and Windows-based and Apple hardware and software, including operating system (OS) management, installations, configurations and maintenance.
*Researches, recommends, supports, tests, and maintains various software applications essential to the work and studies of University of Hawaii (UH) faculty, staff, and students.
*Utilizes the Information Technology Services’ (ITS) ticket tracking system to ensure user requests, responses and incidents are addressed and tracked to closure in a timely and efficient manner.
*Provides consultation to the UH Community in the selection of optimal hardware and software based on specified needs, and assist in initial implementation and application of selected solutions.
*Develop test methodologies, complete quality assurance testing, and document new applications or new versions of software.
*Prepares written documentation, procedures and standards to assist users the application of computer technology to their needs.
*Assists with development, formulation, and documentation of operating procedures for the Client Services and Operations Center (CSOC).
*Assists with username creation and password management issues for UH accounts.
*Assists with the training of student personnel in CSOC operations.
*Monitors the status, performance, and availability of essential production resources, including the UH network, enterprise systems, ITS Data Center facilities, and scheduled jobs.
*Prepares communication to the University community regarding various ITS services, announcements, updates and issues.
Keeps current on statutes, policies, guidelines, and best practices related to individuals with disabilities and UH’s commitment to accessibility.
Collaborates with ITS information security staff to respond to reports of security policy violations, including remediation of those violations.
Keeps current on rapid developments and emerging technologies by researching articles in trade journals, periodicals, technical manuals, newsletters, etc. and by attending classes, conferences, presentations and self-directed study methods.
Other duties as assigned.
MINIMUM QUALIFICATIONS
Possession of a baccalaureate educational degree in Information & Computer Sciences or related field, and 0 year(s) of progressively responsible professional information technology experience with responsibilities for personal computer technical troubleshooting; or any equivalent combination of education and/or professional work experience which provides the required education, knowledge, skills and abilities as indicated.
Functional knowledge of personal computers, mobile computing devices, and peripheral equipment demonstrated by knowledge, understanding and ability to apply principles, concepts, methodology and terminology.
Functional knowledge and understanding of technology, systems, hardware and software associated with online applications and information systems.
Demonstrated ability to recognize problems, identify possible causes and resolve routine problems in the area of online applications and information systems.
Demonstrated ability to understand oral and written documentation, write reports and procedures, and communicate effectively in a variety of situations.
Demonstrated ability to establish and maintain effective working relationships with internal and external organizations, groups, team members and individuals.
Ability to accept and follow simple and complex instructions.
Ability to recognize problems, identify possible causes and resolve routine problems.
Ability to learn and apply new technologies independently and in a timely manner using books, manuals, online research and other resources.
Demonstrated knowledge of troubleshooting procedures and practices for hardware, software and networks in a distributed computing environment.
Demonstrated proficiency in Windows-based and Apple computer support and troubleshooting.
Knowledge of the limitations, capabilities, and uses for ITS supported computer applications such as Microsoft Office, Adobe Reader, Chrome, Safari, Firefox, etc.
Demonstrated ability to speak, read, comprehend, interpret and write fluently in English.
Ability to work outside normally scheduled work hours including day, night, weekend and/or holiday hours, as directed.
DESIRABLE QUALIFICATIONS
Experience and understanding of the technology, systems, and applications used in the University of Hawaii system.
Knowledge of various electronic accessing methods, including file servers and services, data/knowledge bases, and Internet-related services such as web servers and clients.
Knowledge in administering a Windows or Apple server Local Area Network using TCP/IP.
Knowledge of programming or scripting languages, e.g. Java, SQL, XML, Microsoft Active Server Pages, PHP, or HTML.
Ability to competently mentor and train others in general IT-related functions.
Knowledge of student information systems and their integration into a central identity management or directory system.
Experience supporting users in a higher education environment.
TO APPLY:
Click on the "Apply" button on the top right corner of the screen to complete an application and attached required documents.
Note: If you have not previously applied for a position using NeoGov, you will need to create an account.
Applicants must submit the following:
- Cover letter to the selection committee indicating interest in the position and how the minimum and desirable qualifications are met,
- Resume,
- The names and contact information (telephone number and email addresses) of at least three (3) professional references, and
- Copies of educational transcripts are acceptable; however, original official transcripts will be required at time of hire. Diplomas and copies will NOT be accepted. Transcripts issued from an institution outside of the United States of America (USA) require a course-by-course analysis with an equivalency statement from an agency having membership with the National Association of Credential Evaluation Services, Inc., verifying the degree equivalency to that of an accredited institution within the USA. Expense of the evaluation shall be borne by the applicant.
Late or incomplete applications will not be considered. The application will be considered incomplete if any of the required documents/materials are not included or are unreadable.
Please redact references to social security numbers and birthdate on submitted documents.
Employment may be contingent on verification of credentials and other background information, including the completion of a criminal history check.
Inquiries:
(808) 956-9098, [email protected]
Position Duties
The University of Hawai'i is an Equal Opportunity Institution and is committed to a policy of nondiscrimination in employment, including on the basis of veteran and disability status. For more information, visit: https://www.hawaii.edu/offices/eeo/policies/
Employment is contingent on satisfying employment eligibility verification requirements of the Immigration Reform and Control Act of 1986; reference checks of previous employers; and for certain positions, criminal history record checks.
In accordance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, annual campus crime statistics for the University of Hawai'i may be viewed at: https://www.hawaii.edu/titleix/help/campus-security/, or a paper copy may be obtained upon request from the respective UH Campus Security or Administrative Services Office.
In accordance with Article 10 of the unit 08 collective bargaining agreement, bargaining unit members receive priority consideration for APT job vacancies. As a result, external or non BU 08 applicants may not be considered for some APT vacancies. BU 08 members with re-employment rights or priority status are responsible for informing the hiring unit of their status.
Accommodation Request: The University of Hawai'i complies with the provisions of the Americans with Disabilities Act (ADA). Applicants requiring a reasonable accommodation for any part of the application and hiring process should contact the EEO coordinator directly. Determination on requests for reasonable accommodation will be made on a case-by-case basis. For further information, please refer to the following link: https://www.hawaii.edu/offices/eeo/accommodation-request/
