Automotive Dealer Service BDC Rep na Euro Motorcars Devon

Euro Motorcars Devon is looking for a skilled Automotive Dealer Service BDC Rep who can assist our dealership in better performance and work to improve our service quality. The Dealer Service BDC Rep assists in meeting call center objectives, and focuses on improving performance and processes, in an effort to better support customers.

Dealer Service BDC Rep Responsibilities:

• Answering clients questions, coordinating appointment dates and times with clients
• Leading team meetings, asking questions to better understand the calls representatives are receiving, educating and coach workers regarding processes and practices, and explain expectations to employees.
• Taking on other tasks or projects to support employees, other managers, and call center operations.
• Collecting correct and detailed information from clients, on what their vehicles need, and imputing that information into the clients appointment
• Confirming that the clients information is correct (phone number, email, address, vehicle make and model)

Dealer Service BDC Rep Requirements:

• High School Diploma or equivalent.
• Exceptional interpersonal, customer service, problem-solving, verbal and written communication, and conflict resolution skills.
• Decisiveness and attention to detail.
• Proficiency with necessary technology, including computers, software applications, phone systems, etc.
• Polite, professional phone voice.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. 

Hours:

MONDAY-FRIDAY 10AM-6PM