Contact Center Trainer na Okin Process, Inc.

Description

Who are we?

At OKIN Process, a BPO provider, we take great pride in enhancing operations for our clients. As part of our team, you can look forward to a lively and dynamic atmosphere that prioritizes a people-first philosophy. We offer professional outsourcing solutions that help our clients focus on what distinguishes them in the market by supplying a wide array of front and back-office expertise and resources. We are the trusted partner for our clients in optimizing their business processes. 

Job Description:

Job Type: Hourly

Pay: $40,000 - $45,000.00 annually

Schedule: Day Shift, Monday-Friday

Work Location: Onsite (Opportunity for occasional telecommuting schedule)

Job Summary:

We are seeking a motivated and experienced Contact Center Trainer to join our dynamic team in a leading BPO company specializing in telecommunications. They will play a vital role in creating and delivering engaging training programs and fostering a culture of positivity and growth. The ideal candidate will be responsible for developing and delivering training programs that enhance the skills and performance of our contact center agents, ensuring they provide exceptional service to our customers.

While not training they will provide support to team members as a quality ambassador and collaborate with leadership to identify training needs/opportunities for improvement.

Key Responsibilities:

- Design, develop, and implement comprehensive training programs for contact center agents.

- Conduct training sessions on product knowledge, customer service skills, and communication techniques.

- Evaluate training effectiveness through assessments and feedback, making necessary adjustments to improve outcomes.

- Collaborate with management to identify training needs and develop targeted training solutions.

- Maintain up-to-date knowledge of telecommunications products and industry trends to ensure relevant training content.

- Provide ongoing coaching and support to agents to enhance their performance and career development.

- Prepare training materials, manuals, and resources for use in training sessions.

- Monitor and report on training progress and outcomes to management.

Skills and Qualifications:

- Proven experience as a trainer or in a similar role within a contact center environment.

- Proficiency with MS Office and G-Suite.

- Strong knowledge of telecommunications products and services.

- Skills that strengthen relationships with internal and external stakeholders

- Excellent presentation and communication skills.

- Ability to engage and motivate participants in a training setting.

- Proficient in using training software and tools.

- Strong organizational and time management skills.

- Ability to work collaboratively in a team-oriented environment.

- Flexibility to adapt training methods to meet diverse learning styles.

- Various other tasks as assigned.

Requirements

Experience:

- Corporate Training: 2 years (Required)

- Designing Training Programs: 2 years (Preferred)

- Quality Assurance: 2 years (Preferred)

Benefits:

· 401(k) matching

· Dental insurance

· Disability insurance

· Employee assistance program

· Employee discount schedule

· Flexible spending account

· Health insurance

· Life insurance

· Paid time off

· Paid training

· Vision insurance

We offer a competitive salary and benefits package, along with opportunities for professional growth and development. If you are passionate about training and helping others succeed, we encourage you to apply.