Customer Service Associate na Schewel Home

Customer Service Associate

Reports to: Store Manager

Schewels Home is a family-owned retail furniture company, currently in its fifth generation of ownership. With a steadfast commitment to quality and personalized customer service, we offer a diverse selection of home furnishings to enhance our customers' living spaces. We are seeking an Customer Service Associate to join our team at Schewel Home. The ideal candidate is personable, collaborative, and thrives in a fast-paced environment. This role requires effective communication skills and the ability to handle various office and sales tasks with precision and professionalism.

WHAT WE OFFER:

• Competitive Compensation: We offer competitive wages commensurate with experience and skills.
• Opportunities for Growth: Join a company that values growth and development. We provide opportunities for advancement within the organization.
• Family-Owned Environment: Experience the warmth and support of a family-owned business environment where you're not just an employee, but a valued member of our family.
• Comprehensive Benefits Package: Enjoy a comprehensive benefits package, including health insurance, retirement plans, and employee discounts on our quality furniture products.
• Positive Work Environment: Be part of a positive and inclusive work environment where teamwork, respect, and integrity are valued.
• Employee Recognition: We recognize and appreciate the hard work and dedication of our employees through various recognition programs and incentives.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Financial Transactions: Efficiently handle monetary transactions and maintain a balanced cash drawer. Process charge sales, cash transactions, and customer payments accurately and promptly.
• Office Operations: Demonstrate proficiency in typing and operating office equipment, including computers and other office machines. Provide friendly and courteous assistance to customers in person, over the phone, and through intercom communication.
• Sales: Participate in and support all merchandise special promotions, i.e. bedding, recliners, etc. Write legibly and fill out all paperwork related to sales promptly and according to company standards. Ensure that all point of purchase (POP) material is properly displayed throughout the store. Stringently follow the company defined “Business Builder Program”. Active use of company “Customer Care Options Selling Program”. Effective use of the company “Door Count” system. Abide by company defined “Floor Rules”. Meet or exceed all monthly goals or quotas as assigned by the store manager or corporate office. Make a required minimum number of customer contact calls per day.
• Other Duties and Responsibilities: Uphold honesty, integrity, and professionalism in all interactions with customers and colleagues. Work effectively with minimal supervision and adapt to changing priorities. Maintain a neat and orderly work area, ensuring compliance with safety rules and regulations. Support other office personnel as needed during their absence.

KNOWLEDGE, SKILLS, AND ABILITIES:

• Ability to work well under pressure and handle multiple tasks efficiently.
• Valid driver’s license with clean driving record.
• Proficient in reading and understanding various documents, including delivery paperwork, merchandise tickets, and safety regulations.
• Flexible and adaptable, with a commitment to delivering exceptional service to customers.
• Strong attention to detail and the ability to maintain accuracy in all tasks.
• Ability to read and understand simple instructions, reports and documents such as delivery paperwork, merchandise tickets, safety rules and regulations.
• Ensure the work area is properly maintained in a neat, orderly fashion.

PHYSICAL REQUIREMENTS: While performing duties of this job, the employee may be required to:

• Stand, walk, sit, talk, and hear.
• Use hands to handle objects and reach with hands and arms.
• Occasionally move or lift items weighing over 50 pounds.
• Visually inspect printed documents.

The manager retains the discretion to add or modify duties to the position as needed.