Installation & Quality Assurance Specialist na KNAPP

WHO WE ARE

 At KNAPP (pronounced K-NAP, not Nap!), we “Make Complexity Simple” by offering intelligent solutions for digitizing and automating everything from production and distribution to the last mile and stores. We are the customer’s value tech chain partner, which means partnering with the customer to create the most value within each link in their supply chain. Leveraging the latest software, AI and Robotics technology, we continue to disrupt the logistics automation industry for the world’s industry leaders in grocery, healthcare, retail, e-commerce, apparel & manufacturing.
 
We are a global company with our US headquarters located just North of Atlanta in Kennesaw, GA. KNAPP specializes in automated solutions for both WMS (Warehouse Management Systems) and WCS (Warehouse Control Systems) for B2B (Business to Business) and B2C (Business to Consumer) customers. We are a growing company of over 7,200 employees worldwide and in over 50 countries that is privately held, with 7% of our revenue reinvested in R&D, ensuring a strong and vibrant future! Join us and see how you can help change the world! For more information, visit www.knapp.com..

WHAT YOU GET TO DO

The Installation Quality Assurance Specialist is responsible for following defined processes and work instructions according to Knapp installation standards as well as US state and federal regulations.  The Installation Quality Assurance Specialist performs quality inspections of mechanical and electrical installations and provides quality assurance reporting and feedback to the installation team and leadership. Additionally, the role ensures installations follow Knapp quality standards and installation procedures through documentation of standard operational procedures (SOP) as well as instructing and training team members and third-party contractors regarding proper working procedures and process compliance.

Essential Tasks and Responsibilities:

Quality Assurance

• Perform quality inspections of mechanical and electrical installations
• Review findings with onsite supervisors and office management 
• Develop standardized inspection protocols, master lists, and quality inspection procedures to ensure consistent quality monitoring across projects
• Analyze trends in data to identify systematic issues and recommend improvements
• Provide comprehensive quality assurance KPI metric tracking and reporting
• Ensure adherence to appropriate industry regional standards of installation and safety equipment guidelines
• Ensure installation meets established processes, guidelines, regulations, and quality standards
• Serve as subject matter expert for installation quality topics and concerns
• Collaborate with other subsidiaries and departments to establish quality standards and requirements

Training & Documentation

• Conduct routine SOP training and maintain standards documentation
• Organize and facilitate trainings both onsite and in-house for team members, customers, and installation partners
• Create and maintain installation documentation, guidelines, and training materials 

WHAT YOU HAVE

• 4+ years of demonstrated experience with installation of material handling or automation systems 
• Exceptional attention to detail and strong analytical and problem-solving abilities
• Demonstrated experience with Quality Assurance (QA) and Quality Control (QC) methodologies, including inspection, testing, and reporting
• Intermediate to advanced understanding of engineering design principles, particularly in mechanical and electrical systems
• Ability to read and interpret engineered drawings & schematics
• Intermediate understanding of industrial safety standards and regulatory compliance, including OSHA, ANSI, NFPA, and ideally CSA (for Canadian operations)
• Advanced verbal, written, and digital communication skills, with the ability to convey technical information clearly
• Proficiency in Microsoft Word, Excel, PowerPoint, and other digital tools
• Ability to create and maintain technical documentation, including inspection reports, punch lists, and QA records
• Ability to guide, mentor, and lead within established quality expectations
• Strong resource management based on changing priorities and assignments

Working Conditions and Environment:

• Travel required up to 50%
• Professional office and customer site etiquette is required at all times
• Authorization to work in the U.S
• Passport or ability to obtain passport
• Physical requirements may be: sitting for long periods of time, standing, walking, climbing a ladder, speaking, visual acuity, finger dexterity, listening, reaching at arm’s length, and lifting up to 50 pounds.

WHAT YOU WILL GET

• 2 remote days per week
• Half day Fridays
• A beautiful new, state-of-the-art, office complex in Kennesaw, GA
• Industry competitive compensation
• Great benefits with better than average employer contributions, including health, dental, vision, life insurance, Flexible Spending Accounts, Short & Long Term Disability and more!
• 401k with a very generous employer match and no vesting!
• Paid Vacation & Holidays
• Profit Sharing
• Paid Parental Leave
• Subsidized Daycare
• Tuition Reimbursement
• Pet Insurance
• Subsidized food delivery
• Monthly celebrations
• Quarterly employee events
• Corporate Social Responsibility including recycling, sustainability and volunteering

KNAPP is an equal opportunity employer. We are committed to a work environment that supports, inspires, and respects all individuals without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, age, national origin, veteran, disability status or any other basis protected by law. 

Due to the safety-sensitive nature of this position, strict adherence to KNAPP’s drug-free workplace policy is required.  All candidates will be subject to drug-screening in accordance with the policy and will be expected to remain drug-free during their employment. There will be no exception if recreational or medical use of marijuana is permitted in the location of employment and/or residence or if use of marijuana is only during “off-hours.”