Customer Care Specialist - Remote na ITC Manufacturing
ITC Manufacturing · Phoenix, Estados Unidos Da América · Hybrid
- Professional
- Escritório em Phoenix
ABOUT ITC MANUFACTURING:
Our Mission: We engineer and manufacture precision wire mesh solutions that meet the highest standards of quality, safety, and performance. By aligning our expertise with each customer’s specific needs, we build trust through consistent delivery, proven durability, and pride in every weld.
Our Core Values:
- Craftsmanship – We take pride in precision and quality - every mesh we make reflects our skill and standards.
- Care – We value people and processes, protecting safety, promoting sustainability, and creating satisfaction at every step.
- Trust – We build lasting relationships through consistent quality, transparency, and reliability.
- Accountable – We own our work, honor our commitments, and deliver results you can count on.
- Empower – We grow together, investing in people and partners to innovate, improve, and lead with confidence.
Our Perks & Benefits:
- Competitive pay
- Comprehensive medical, dental, and vision insurance plans
- 100% employer paid medical option available
- Short- and long-term disability insurance
- Life and AD&D insurance
- 11 paid company holidays
- Paid vacation time
- Paid sick leave
- 401(k) retirement plan with an employer match of up to 4%
- $5,000 undergraduate & $15,000 graduate annual tuition reimbursement
- In-house career growth development programs
SUMMARY
Responsible for reviewing and processing purchase orders; placing follow-up calls and running multiple order reports. Managing incoming customer calls and emails to identify and assess customer needs to achieve satisfaction.
PRIMARY RESPONSIBILITIES
1. Receive and process Purchase Orders.
2. Handle order approvals checking for accuracy, change requests and release of orders.
3. Enter new parts in Epicor10 program and handle drawings requests.
4. Answer incoming calls, gather information concerning the status of existing orders.
5. Manage and notate orders with all communications and updates.
6. Handle phone transactions quickly and courteously.
7. Maintain order reports on a weekly basis.
8. Handle and manage product and delivery issues, process credits and returns.
9. Assist and support the Sales team with product quotes and freight estimates as needed.
10. Keep open and professional communication with all levels of the organization.
11. Maintain a good record of attendance and punctuality.
12. Work closely with production and shipping departments on existing orders.
KNOWLEDGE AND SKILL REQUIREMENTS
1. One to two years of experience.
2. Bachelor’s degree preferred, may substitute appropriate experience in lieu of degree.
3. Strong computer skills. Knowledge of MS Office, Outlook, Word, Excel, PowerPoint.
4. Excellent written and oral communication skills required.
5. Excellent time management and organizational skills.
6. Professional appearance and demeanor.
7. Ability to prioritize and follow through on multiple tasks/projects.
8. Must be self-motivated, positive, and energetic.
**No Out of State Applicants**
Training On-site
Fully Remote After Candidatar-se agora
